Inside Sales Manager (SMB, Enterprise, & ISV Sales)
Woodforest Acceptance Solutions, Houston, Texas, United States, 77246
Overview
The Inside Sales Manager leads a multi-segment inside sales organization responsible for driving new revenue growth across SMB, Middle Market, Enterprise, and ISV/ embedded payments customers through both direct merchant sales and partner/channel-led opportunities. This role manages multiple sales motions, from high-velocity SMB transactions to complex enterprise and platform integrations, all while maintaining pipeline discipline, compliance and partner alignment. This role is responsible for building, coaching, and leading a high-performing inside sales team. Key leader in optimizing processes, enhancing customer relationships, and driving revenue growth. Key Responsibilities
Lead, coach, and develop inside sales teams supporting SMB, Enterprise and ISV sales motions. Develop and execute comprehensive business development strategies utilizing outbound calling, warm calling, telemarketing, and targeted marketing campaigns. Drive performance through call reviews, deal strategy, and structured coaching. Establish segment appropriate quotas, KPIs, and coverage models. Negotiate contracts and close deals by clearly articulating product benefits, overcoming objections, and ensuring mutually beneficial agreements. Collaborate with marketing teams to develop campaigns that generate qualified leads and increase brand awareness within target markets. Drive efficiency in qualification, pricing and underwriting readiness. Optimize lead conversion and fast activation. Ensure disciplined CRM usage and structured handoffs to onboarding. For Enterprise Sales: support a longer-cycle, high value enterprise opportunity by coaching reps on multi-stakeholder engagement, RFP and procurement navigation, and solutions and pricing governance. For ISV Payment Sales: support reps to sell platform-level solutions rather than individual merchant accounts, support technical discovery, API alignment, and onboarding frameworks. For Partner and Channel Sales: ensure teams understand partner programs, residuals, and revenue shares. Provide pre- and post- sales support for pricing and proposals, technical validation, and onboarding coordination. Sources new sales opportunities through inbound leads from inbound calls, chats, and/or internet leads. Create and own pipeline including metrics for conversion rates, sales cycle lengths, approval and activation rates and partner-sourced and ISV-sourced revenue. Identify operational bottlenecks and drive cross-functional improvements. Understands products and services to be able to quickly and efficiently propose to customers; provide complete and appropriate solutions to boost revenue growth. Establish, develop, and maintain customer relationships. Use CRM tool to track interactions and manage opportunities. Responsible for meeting and exceeding provided quotas. Manage the workflow of the sales team to encourage efficient and productive service. Conduct sales presentations and develop training programs. Performs other job-related duties or special projects as assigned. Strong understanding of: Card present and card not present processing Interchange and pricing strategies POS, gateways, APIs, and embedded payments Proven ability to coach, forecast, and scale teams. Comfortable balancing direct sales, partner influence, and platform-level growth. Exceptional communication, presentation, and consultation skills. Proven sales experience with a track record of achieving quota. Strategic and problem-solving mindset with developed analytical ability, critical thinking, and decision-making skills. Fast learner and passionate about sales. Excellent time management and organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining attention to detail. Excellent customer service and relationship management skills with the ability to effectively interact with internal and external top executives and business owners in a variety of industries. Self-driven and highly motivated; takes pride in meeting and exceeding goals. Proficiency with Microsoft office (PowerPoint, Excel, Office, Word, and SharePoint and the ability to navigate banking software applications. Minimum Qualifications/Experience
5+ years’ Inside Sales experience required in payments, fintech, SaaS or financial services. 2+ years in a supervisory role managing multiple sales motions required. Experience selling transactional SMB deals and complex enterprise/ISV solutions. Formal Education & Certification
Bachelor’s degree in Sales, Marketing, or relevant field a plus.
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The Inside Sales Manager leads a multi-segment inside sales organization responsible for driving new revenue growth across SMB, Middle Market, Enterprise, and ISV/ embedded payments customers through both direct merchant sales and partner/channel-led opportunities. This role manages multiple sales motions, from high-velocity SMB transactions to complex enterprise and platform integrations, all while maintaining pipeline discipline, compliance and partner alignment. This role is responsible for building, coaching, and leading a high-performing inside sales team. Key leader in optimizing processes, enhancing customer relationships, and driving revenue growth. Key Responsibilities
Lead, coach, and develop inside sales teams supporting SMB, Enterprise and ISV sales motions. Develop and execute comprehensive business development strategies utilizing outbound calling, warm calling, telemarketing, and targeted marketing campaigns. Drive performance through call reviews, deal strategy, and structured coaching. Establish segment appropriate quotas, KPIs, and coverage models. Negotiate contracts and close deals by clearly articulating product benefits, overcoming objections, and ensuring mutually beneficial agreements. Collaborate with marketing teams to develop campaigns that generate qualified leads and increase brand awareness within target markets. Drive efficiency in qualification, pricing and underwriting readiness. Optimize lead conversion and fast activation. Ensure disciplined CRM usage and structured handoffs to onboarding. For Enterprise Sales: support a longer-cycle, high value enterprise opportunity by coaching reps on multi-stakeholder engagement, RFP and procurement navigation, and solutions and pricing governance. For ISV Payment Sales: support reps to sell platform-level solutions rather than individual merchant accounts, support technical discovery, API alignment, and onboarding frameworks. For Partner and Channel Sales: ensure teams understand partner programs, residuals, and revenue shares. Provide pre- and post- sales support for pricing and proposals, technical validation, and onboarding coordination. Sources new sales opportunities through inbound leads from inbound calls, chats, and/or internet leads. Create and own pipeline including metrics for conversion rates, sales cycle lengths, approval and activation rates and partner-sourced and ISV-sourced revenue. Identify operational bottlenecks and drive cross-functional improvements. Understands products and services to be able to quickly and efficiently propose to customers; provide complete and appropriate solutions to boost revenue growth. Establish, develop, and maintain customer relationships. Use CRM tool to track interactions and manage opportunities. Responsible for meeting and exceeding provided quotas. Manage the workflow of the sales team to encourage efficient and productive service. Conduct sales presentations and develop training programs. Performs other job-related duties or special projects as assigned. Strong understanding of: Card present and card not present processing Interchange and pricing strategies POS, gateways, APIs, and embedded payments Proven ability to coach, forecast, and scale teams. Comfortable balancing direct sales, partner influence, and platform-level growth. Exceptional communication, presentation, and consultation skills. Proven sales experience with a track record of achieving quota. Strategic and problem-solving mindset with developed analytical ability, critical thinking, and decision-making skills. Fast learner and passionate about sales. Excellent time management and organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining attention to detail. Excellent customer service and relationship management skills with the ability to effectively interact with internal and external top executives and business owners in a variety of industries. Self-driven and highly motivated; takes pride in meeting and exceeding goals. Proficiency with Microsoft office (PowerPoint, Excel, Office, Word, and SharePoint and the ability to navigate banking software applications. Minimum Qualifications/Experience
5+ years’ Inside Sales experience required in payments, fintech, SaaS or financial services. 2+ years in a supervisory role managing multiple sales motions required. Experience selling transactional SMB deals and complex enterprise/ISV solutions. Formal Education & Certification
Bachelor’s degree in Sales, Marketing, or relevant field a plus.
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