Overview
POSITION SUMMARY:
Elmington Property Management aims to do things a little differently. We are not your ordinary property management group and pride ourselves on doing business with smarts while being unexpected. We strive to show investors, customers, and residents that property development and management doesn’t have to be boring. The team that keeps things running smoothly is not simply referred to as maintenance; Elmington focuses on providing the best service to our residents and our owners. Elmington Purpose and Core Values:
The relentless focus on genuine care and standards of excellence for our residents, guests, and clients is our highest mission. Our common purpose is to make a meaningful impact in the lives of others through selfless service. Core Values: Win As One:
We treat everyone with respect, kindness, and empathy. We elevate success through cross-functional collaboration, embracing the principle “good for the hive, good for the bee.” By Any Means:
We find a way and take total ownership to make it happen. We forget the ordinary and make the impossible possible, consistently going above and beyond without compromising integrity. Continual Growth:
We seize every opportunity to grow and develop as individuals, employees, and as a company. Be Clear, Be Kind:
We believe in clarity and courageously embracing hard conversations to advance together with shared understanding and transparency. EPM’s Leasing Consultants
are essential to the property's overall success, supporting day-to-day operations while ensuring resident satisfaction. The next Leasing Consultant will ensure efficient operations by meeting leasing and financial goals and performance while delivering excellent customer service. Knowledge/Skills/Abilities
Effectively manage the community’s reputation via social media, direct communication, and marketing. Be the primary communicator to prospects, residents, vendors, and your market. Continuously learn and seek ways to improve traffic, leasing, and total income. Work with passion and pride in what you do. Be an effective listener who offers helpful solutions. Possess great energy, enjoy challenges, and continually set and reach new goals. Work alongside the Community Director to achieve property goals. Essential Job Functions
Provide exemplary customer service to all residents, proactively solving issues and creating a warm, welcoming environment. Abide by federal fair housing standards and all applicable laws. Develop professional skills, seeking continual growth and learning from mistakes. Embody company policies and procedures in all interactions. Present a professional image and effectively represent the company to residents, vendors, and owners. Operate computers and other on-site technology. Represent the community on the phone and in written communication. Greet residents, maintain a neat office, and serve as a point of contact. Complete prospective resident tours, showcasing the property with pride. Resolve issues in a timely manner with a focus on customer service. Respond to issues outside of normal work hours when required to ensure resident safety and satisfaction. Drive property performance by participating in resident events, marketing, and focusing on resident retention. Perform all other duties as assigned. Specific Education or Experience
One year of multi-family property management experience preferred. Previous leasing experience preferred. Customer Experience Specialists or related fields encouraged to apply. Previous experience working with a team to meet success. Physical Demands and Work Environment
Frequently sit, stand, and walk. Regularly required to talk or hear. Frequently required to use hands to handle or feel objects, tools, or controls. Occasionally climb or balance, stoop, kneel, crouch or crawl. Occasionally lift and/or move up to 25 pounds. Vision abilities including close vision, distance vision, peripheral vision, and the ability to adjust focus. Moderate noise level in the work environment. Temperature in the workplace is typically moderate; the ability to withstand seasonal outdoor cold and heat is necessary. Travel Requirements
Travel up to 5% of the time. Elmington Experience: We are creating a different kind of company at EPM. We will never be ordinary, which you can see in this job description. At EPM, you will be pushed to accomplish more than you thought possible and be challenged by your team to achieve more and find better ways to do your best work. If you believe in yourself, enjoy a challenge, and appreciate working with exceptional people, EPM could very well be the last company you ever work for. Elmington Property Management is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. #EPM3123
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POSITION SUMMARY:
Elmington Property Management aims to do things a little differently. We are not your ordinary property management group and pride ourselves on doing business with smarts while being unexpected. We strive to show investors, customers, and residents that property development and management doesn’t have to be boring. The team that keeps things running smoothly is not simply referred to as maintenance; Elmington focuses on providing the best service to our residents and our owners. Elmington Purpose and Core Values:
The relentless focus on genuine care and standards of excellence for our residents, guests, and clients is our highest mission. Our common purpose is to make a meaningful impact in the lives of others through selfless service. Core Values: Win As One:
We treat everyone with respect, kindness, and empathy. We elevate success through cross-functional collaboration, embracing the principle “good for the hive, good for the bee.” By Any Means:
We find a way and take total ownership to make it happen. We forget the ordinary and make the impossible possible, consistently going above and beyond without compromising integrity. Continual Growth:
We seize every opportunity to grow and develop as individuals, employees, and as a company. Be Clear, Be Kind:
We believe in clarity and courageously embracing hard conversations to advance together with shared understanding and transparency. EPM’s Leasing Consultants
are essential to the property's overall success, supporting day-to-day operations while ensuring resident satisfaction. The next Leasing Consultant will ensure efficient operations by meeting leasing and financial goals and performance while delivering excellent customer service. Knowledge/Skills/Abilities
Effectively manage the community’s reputation via social media, direct communication, and marketing. Be the primary communicator to prospects, residents, vendors, and your market. Continuously learn and seek ways to improve traffic, leasing, and total income. Work with passion and pride in what you do. Be an effective listener who offers helpful solutions. Possess great energy, enjoy challenges, and continually set and reach new goals. Work alongside the Community Director to achieve property goals. Essential Job Functions
Provide exemplary customer service to all residents, proactively solving issues and creating a warm, welcoming environment. Abide by federal fair housing standards and all applicable laws. Develop professional skills, seeking continual growth and learning from mistakes. Embody company policies and procedures in all interactions. Present a professional image and effectively represent the company to residents, vendors, and owners. Operate computers and other on-site technology. Represent the community on the phone and in written communication. Greet residents, maintain a neat office, and serve as a point of contact. Complete prospective resident tours, showcasing the property with pride. Resolve issues in a timely manner with a focus on customer service. Respond to issues outside of normal work hours when required to ensure resident safety and satisfaction. Drive property performance by participating in resident events, marketing, and focusing on resident retention. Perform all other duties as assigned. Specific Education or Experience
One year of multi-family property management experience preferred. Previous leasing experience preferred. Customer Experience Specialists or related fields encouraged to apply. Previous experience working with a team to meet success. Physical Demands and Work Environment
Frequently sit, stand, and walk. Regularly required to talk or hear. Frequently required to use hands to handle or feel objects, tools, or controls. Occasionally climb or balance, stoop, kneel, crouch or crawl. Occasionally lift and/or move up to 25 pounds. Vision abilities including close vision, distance vision, peripheral vision, and the ability to adjust focus. Moderate noise level in the work environment. Temperature in the workplace is typically moderate; the ability to withstand seasonal outdoor cold and heat is necessary. Travel Requirements
Travel up to 5% of the time. Elmington Experience: We are creating a different kind of company at EPM. We will never be ordinary, which you can see in this job description. At EPM, you will be pushed to accomplish more than you thought possible and be challenged by your team to achieve more and find better ways to do your best work. If you believe in yourself, enjoy a challenge, and appreciate working with exceptional people, EPM could very well be the last company you ever work for. Elmington Property Management is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. #EPM3123
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