Mortgage Loan Processor Assistant
Cathay Bank - Headquarters, El Monte, California, us, 91734
General Summary
Following established policies and department procedures, assist the team of Mortgage Loan Processors with basic support duties of processing a mortgage loan. Will be required to place and track various orders, validate information received, document and update status of the loan file. Essential Functions
Ensure timely and accurate processing of all orders such as appraisal, verifications, etc. as requested by the Loan Processor. Input and document loan information into the system for processing. Respond to inquiries and follow up with key individuals to resolve problems. Follow up with MLO's on outstanding loan conditions. Support the Mortgage Loan Processors in preparing files for processing and closing. Escalate processing issues to the immediate supervisor or manager for guidance and resolutions. Qualifications
Education: Associate degree preferred or equivalent experience. Experience: Corporate work experience and some mortgage lending or banking experience with good knowledge of lending regulations and loan processing in a multi-state lending environment is strongly preferred. Skills/Ability: Organized and detail oriented. Able to develop working knowledge of Bank's credit policies and approval process for assigned loans. Ability to work effectively in a fast-paced, high production environment. Organizing and problem-solving skills; good written and verbal communication skills; must be able to adapt well to a fast paced and constantly changing business environment; PC proficient at the intermediate level; demonstrated ability to work in a team-oriented environment; demonstrated ability to provide good client service; bilingual English/Chinese (Mandarin or Cantonese) is a plus. Other Details
$20.19 - $25.96 / hour Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus. Benefits and Policies
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k). Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy. Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law. Click here to view the Know Your Rights: Workplace Discrimination is Illegal Poster: Poster- English Poster- Spanish Poster- Chinese Traditional Poster- Chinese Simplified Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
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Following established policies and department procedures, assist the team of Mortgage Loan Processors with basic support duties of processing a mortgage loan. Will be required to place and track various orders, validate information received, document and update status of the loan file. Essential Functions
Ensure timely and accurate processing of all orders such as appraisal, verifications, etc. as requested by the Loan Processor. Input and document loan information into the system for processing. Respond to inquiries and follow up with key individuals to resolve problems. Follow up with MLO's on outstanding loan conditions. Support the Mortgage Loan Processors in preparing files for processing and closing. Escalate processing issues to the immediate supervisor or manager for guidance and resolutions. Qualifications
Education: Associate degree preferred or equivalent experience. Experience: Corporate work experience and some mortgage lending or banking experience with good knowledge of lending regulations and loan processing in a multi-state lending environment is strongly preferred. Skills/Ability: Organized and detail oriented. Able to develop working knowledge of Bank's credit policies and approval process for assigned loans. Ability to work effectively in a fast-paced, high production environment. Organizing and problem-solving skills; good written and verbal communication skills; must be able to adapt well to a fast paced and constantly changing business environment; PC proficient at the intermediate level; demonstrated ability to work in a team-oriented environment; demonstrated ability to provide good client service; bilingual English/Chinese (Mandarin or Cantonese) is a plus. Other Details
$20.19 - $25.96 / hour Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus. Benefits and Policies
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k). Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy. Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law. Click here to view the Know Your Rights: Workplace Discrimination is Illegal Poster: Poster- English Poster- Spanish Poster- Chinese Traditional Poster- Chinese Simplified Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
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