The Sales Engineer is a mid-level technical sales support position reporting to the Technical Sales Manager. This role combines technical knowledge of power system protection engineering with sales support capabilities to help drive SynchroGrid's consulting and software business growth. The Sales Engineer acts as a technical liaison between customers and the sales team, providing product demonstrations, technical consultation during the sales process, and post-sale implementation support and account management.
Key Facts
Reports to:
Technical Sales Manager Classification:
Full-time, Exempt Experience Level:
Mid-Level (2-5 years professional experience) PRIMARY RESPONSIBILITIES
1. Pre-Sales Technical Support (50%) Identify and pursue new customers in target utility markets Develop high-quality proposals and quotations, including drafting technical scopes, for both software and engineering service sales Support development of regional territory and individual account strategies Prepare and deliver technical presentations and product demonstrations of SARA software Create technical documentation and collateral for sales presentations Develop demonstration scenarios and use-cases tailored to customer needs Support proof-of-concept evaluations and trial implementations Participate in customer site visits to assess technical requirements Gain hands-on experience with the SARA software through client work in support of the Engineering Services consultancy business 2. Post-Sales Product and Service Implementation Support (30%) Lead account management efforts by strengthening client relationships Provide onboarding and initial training for new SARA software customers Support customers with software integration during initial adoption phase Troubleshoot basic technical issues and coordinate with engineering for complex problems Document customer implementation processes and best practices Create customer-facing technical guides and tutorial materials Gather customer feedback on product usability and feature requests 3. Sales Process Support (20%) Support achievement of annual revenue targets through active selling Perform outreach to potential clients via email, phone calls, social media, etc. Maintain and update technical content in CRM system (HubSpot) Track product demonstration schedules and follow-up activities Coordinate with engineering team on technical feasibility for custom requests Attend sales team meetings and provide technical input on opportunities Support marketing initiatives with technical content creation Support lead development by representing SynchroGrid at relay conferences and industry events Maintain competitive intelligence on software products in the market SOFTWARE PRODUCTS & ENGINEERING SERVICES TO SUPPORT
The Sales Engineer must develop working knowledge of SynchroGrid's catalog of software offerings and engineering services to be able to demonstrate, explain, and support each: SARA (Setting Automation Relay Assistant) Platform: SARA Core Platform - Database and settings management Transmission Line Module - Automated distance protection settings Auto-Transformer Module - Transformer protection calculations Relay Linking Services - Model-to-relay data integration Automation & Consulting Services: Automated NERC Compliance Modeling Custom Software Integration Implementation Support Substation Engineering Services: Protection and Control Studies Relay Settings and Coordination NERC PRC Compliance Services Substation Design and Engineering REQUIRED QUALIFICATIONS
Education: Bachelor's degree in Electrical Engineering or related technical field Coursework in power systems, protection, or related areas preferred Technical Knowledge: Understanding of electrical power system fundamentals Moderate knowledge of protective relaying principles Familiarity with technical software applications and databases Proficiency with Microsoft Office Suite Ability to learn new software platforms quickly Communication & Presentation Skills: Strong verbal and written communication skills Ability to explain technical concepts to diverse audiences Comfortable presenting to small and large groups Professional demeanor in customer-facing situations Ability to build rapport with utility engineers Professional Attributes: Self-motivated with strong organizational skills Detail-oriented with multitasking ability Team player who collaborates effectively Customer-service oriented mindset Willingness to travel (40%-50%) Valid driver's license Preferred Qualifications : Experience with relay settings or power system protection Exposure to utility operations or electric power industry Experience with ASPEN, PSS/E, or similar software Familiarity with NERC reliability standards Previous customer-facing or technical support experience Experience creating technical documentation Interest in pursuing PE licensure CAREER DEVELOPMENT This position offers significant professional development opportunities with comprehensive training, mentorship from senior engineers and sales leadership, exposure to diverse utility customers, attendance at industry conferences (Georgia Tech, Texas A&M, WPRC), and opportunity to develop both technical and business skills. Sales Engineer (Mid-Level) → Senior Sales Engineer / Account Manager → Regional Technical Sales Manger Success Metrics: Quality and effectiveness of product demonstrations Number of prospective clients engaged with (including product demonstrations) Quality of proposal support Customer satisfaction with implementation Team collaboration effectiveness LIFE AT SYNCHROGRID
Working Conditions: Hybrid work environment (office, remote, customer sites) Regular use of computer, phone, video conferencing Travel: 40-50% (typically 1-2 trips per month, between 1 to 4 days each, pending location and need) Small, collaborative team with opportunities for company-wide collaboration across Texas and Colorado offices Competitive base salary commensurate with experience Annual performance bonus eligibility after six months 401(k) with company contributions Paid time off and holidays Company laptop, phone, technology stipend Future equity participation opportunity Why Join SynchroGrid?
Founder-led, strong company culture rooted in connection, trust, and close-knit collaboration Join a dynamic team at the forefront of power system automation Work with leading utilities across North America Develop expertise in a specialized, high-demand field Contribute to critical electric grid reliability Gain experience in engineering and business development Grow with an innovation-focused company Make a meaningful impact in an entrepreneurial environment SynchroGrid, Inc. is an Equal Opportunity Employer
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Reports to:
Technical Sales Manager Classification:
Full-time, Exempt Experience Level:
Mid-Level (2-5 years professional experience) PRIMARY RESPONSIBILITIES
1. Pre-Sales Technical Support (50%) Identify and pursue new customers in target utility markets Develop high-quality proposals and quotations, including drafting technical scopes, for both software and engineering service sales Support development of regional territory and individual account strategies Prepare and deliver technical presentations and product demonstrations of SARA software Create technical documentation and collateral for sales presentations Develop demonstration scenarios and use-cases tailored to customer needs Support proof-of-concept evaluations and trial implementations Participate in customer site visits to assess technical requirements Gain hands-on experience with the SARA software through client work in support of the Engineering Services consultancy business 2. Post-Sales Product and Service Implementation Support (30%) Lead account management efforts by strengthening client relationships Provide onboarding and initial training for new SARA software customers Support customers with software integration during initial adoption phase Troubleshoot basic technical issues and coordinate with engineering for complex problems Document customer implementation processes and best practices Create customer-facing technical guides and tutorial materials Gather customer feedback on product usability and feature requests 3. Sales Process Support (20%) Support achievement of annual revenue targets through active selling Perform outreach to potential clients via email, phone calls, social media, etc. Maintain and update technical content in CRM system (HubSpot) Track product demonstration schedules and follow-up activities Coordinate with engineering team on technical feasibility for custom requests Attend sales team meetings and provide technical input on opportunities Support marketing initiatives with technical content creation Support lead development by representing SynchroGrid at relay conferences and industry events Maintain competitive intelligence on software products in the market SOFTWARE PRODUCTS & ENGINEERING SERVICES TO SUPPORT
The Sales Engineer must develop working knowledge of SynchroGrid's catalog of software offerings and engineering services to be able to demonstrate, explain, and support each: SARA (Setting Automation Relay Assistant) Platform: SARA Core Platform - Database and settings management Transmission Line Module - Automated distance protection settings Auto-Transformer Module - Transformer protection calculations Relay Linking Services - Model-to-relay data integration Automation & Consulting Services: Automated NERC Compliance Modeling Custom Software Integration Implementation Support Substation Engineering Services: Protection and Control Studies Relay Settings and Coordination NERC PRC Compliance Services Substation Design and Engineering REQUIRED QUALIFICATIONS
Education: Bachelor's degree in Electrical Engineering or related technical field Coursework in power systems, protection, or related areas preferred Technical Knowledge: Understanding of electrical power system fundamentals Moderate knowledge of protective relaying principles Familiarity with technical software applications and databases Proficiency with Microsoft Office Suite Ability to learn new software platforms quickly Communication & Presentation Skills: Strong verbal and written communication skills Ability to explain technical concepts to diverse audiences Comfortable presenting to small and large groups Professional demeanor in customer-facing situations Ability to build rapport with utility engineers Professional Attributes: Self-motivated with strong organizational skills Detail-oriented with multitasking ability Team player who collaborates effectively Customer-service oriented mindset Willingness to travel (40%-50%) Valid driver's license Preferred Qualifications : Experience with relay settings or power system protection Exposure to utility operations or electric power industry Experience with ASPEN, PSS/E, or similar software Familiarity with NERC reliability standards Previous customer-facing or technical support experience Experience creating technical documentation Interest in pursuing PE licensure CAREER DEVELOPMENT This position offers significant professional development opportunities with comprehensive training, mentorship from senior engineers and sales leadership, exposure to diverse utility customers, attendance at industry conferences (Georgia Tech, Texas A&M, WPRC), and opportunity to develop both technical and business skills. Sales Engineer (Mid-Level) → Senior Sales Engineer / Account Manager → Regional Technical Sales Manger Success Metrics: Quality and effectiveness of product demonstrations Number of prospective clients engaged with (including product demonstrations) Quality of proposal support Customer satisfaction with implementation Team collaboration effectiveness LIFE AT SYNCHROGRID
Working Conditions: Hybrid work environment (office, remote, customer sites) Regular use of computer, phone, video conferencing Travel: 40-50% (typically 1-2 trips per month, between 1 to 4 days each, pending location and need) Small, collaborative team with opportunities for company-wide collaboration across Texas and Colorado offices Competitive base salary commensurate with experience Annual performance bonus eligibility after six months 401(k) with company contributions Paid time off and holidays Company laptop, phone, technology stipend Future equity participation opportunity Why Join SynchroGrid?
Founder-led, strong company culture rooted in connection, trust, and close-knit collaboration Join a dynamic team at the forefront of power system automation Work with leading utilities across North America Develop expertise in a specialized, high-demand field Contribute to critical electric grid reliability Gain experience in engineering and business development Grow with an innovation-focused company Make a meaningful impact in an entrepreneurial environment SynchroGrid, Inc. is an Equal Opportunity Employer
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