Overview
Project Duration: 3 Months (High Possibility of Extension)
Shift Timing: 9:00 AM – 5:00 PM
Pay Rate: $32–35/hour
Location: New York, NY
Project Description:
Supported a healthcare customer service operations project by managing high-volume inbound and outbound calls. Delivered professional, patient-focused support by resolving inquiries, addressing complaints, and providing technical assistance to ensure a positive service experience.
Why Pride Health
Pride Health offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.
Responsibilities
Handled inbound and outbound calls in a fast-paced healthcare call center environment
Responded to customer and patient inquiries while resolving issues efficiently
Managed complaints and escalations in accordance with facility guidelines
Provided technical and service-related support to ensure customer satisfaction
Maintained clear, professional verbal and written communication
Demonstrated strong active listening to accurately assess caller needs
Documented all interactions accurately using computer-based systems
Completed additional assignments based on operational requirements
Required Experience
Minimum of two (2) years of call center or customer service experience within a healthcare facility
Bilingual English and Spanish (required)
Education & Skills
High School Diploma or GED
Verbal and Written Communication
Problem Solving & Issue Resolution
Technical Support
Computer Literacy
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Shift Timing: 9:00 AM – 5:00 PM
Pay Rate: $32–35/hour
Location: New York, NY
Project Description:
Supported a healthcare customer service operations project by managing high-volume inbound and outbound calls. Delivered professional, patient-focused support by resolving inquiries, addressing complaints, and providing technical assistance to ensure a positive service experience.
Why Pride Health
Pride Health offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.
Responsibilities
Handled inbound and outbound calls in a fast-paced healthcare call center environment
Responded to customer and patient inquiries while resolving issues efficiently
Managed complaints and escalations in accordance with facility guidelines
Provided technical and service-related support to ensure customer satisfaction
Maintained clear, professional verbal and written communication
Demonstrated strong active listening to accurately assess caller needs
Documented all interactions accurately using computer-based systems
Completed additional assignments based on operational requirements
Required Experience
Minimum of two (2) years of call center or customer service experience within a healthcare facility
Bilingual English and Spanish (required)
Education & Skills
High School Diploma or GED
Verbal and Written Communication
Problem Solving & Issue Resolution
Technical Support
Computer Literacy
#J-18808-Ljbffr