CUSTOMER RELATIONSHIP LIAISON - DRIVING PERSONAL VEHICLE
Apria, Panama City, Florida, us, 32402
Overview
At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. Accendra Health collaborates with Apria and Byram Healthcare brands to promote health outside the hospital and in communities nationwide. If you’re interested in meaningful work with impact, explore our career opportunities — from remote-friendly to hybrid and in-person roles — and join us in our purpose.
Benefits Teammate Benefits. As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.
Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs
About The Company Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people to meet the needs of our patients. We provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.
Job Summary This role maintains relationships and favorable contacts with current accounts/patients and provides the ability to ensure patients have the required equipment to support their home healthcare needs.
Compensation The anticipated hourly range for this position is $24-27/hour. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.
Essential Duties and Responsibilities
Acts as a single point of contact for a specific account or accounts.
Responds to customer needs, concerns and complaints in a timely manner.
Consults with clients and referral sources on products and necessary equipment.
Obtains all documentation to be scanned and batched at the Branch.
Manages all follow-up functions with the account, post set-up.
Oversees all transactions coming from a specific account(s), including all referral sources.
Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
Assesses patient’s needs and promotes company products/services at office visits, as appropriate.
Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).
Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments.
Assists medical groups and/or other provider groups to understand the products and services available under the contract.
Assists in the utilization process as well as transitioning members related to capitation switch outs.
Coordinates patient services with physicians and medical groups.
Identifies and develops strategic relationships within the institution that will enhance patient care.
Participates in the institution’s quality assurance/performance improvement initiatives as requested.
Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.
Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.
May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations.
Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis.
Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team.
Operates a Personally Owned Vehicle (POV) in accordance with the essential job functions.
Sets-up and delivers home healthcare products and services.
Performs other duties as required.
Minimum Required Qualifications
High School diploma required
At least 2 years of related experience required.
Minimum of three years driving history required
Must be at least 21 years of age or older at the time of hire.
Demonstrated ability to build and maintain solid working relationships with internal and external customers.
Learn and comply with all POV requirements applicable for the safe and complaint use of POVs.
Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions.
Geographically located within the assigned territory.
Certificates, Licenses, Registrations or Professional Designations
Must Poses a Valid Driver’s License
Skills, Knowledge And Abilities
Business Acumen
Problem Solving/Analysis
Communication Proficiency
Personal Effectiveness/Credibility
Computer Skills
Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
Language Skills
English (reading, writing, verbal)
Mathematical Skills
Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
PHYSICAL DEMANDS Requirements: While performing the duties of this job, the employee uses hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. Must be able to travel by plane and automobile. Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand-held device, telephone and use a document imaging system and manipulate documents. Specific vision requirements include close and distant vision. The position requires lifting up to 40 lbs occasionally. The physical demands and work environment characteristics described are representative of those an employee encounters while performing the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT Duties: The employee is rarely exposed to fumes or airborne particles. Noise level usually low to moderate. Moderate exposure to dust, fumes, odors. Temperature ranges indoor and outdoor. Vaccinations and medical assessments may be required. PPE may be required.
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.
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Benefits Teammate Benefits. As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.
Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs
About The Company Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people to meet the needs of our patients. We provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.
Job Summary This role maintains relationships and favorable contacts with current accounts/patients and provides the ability to ensure patients have the required equipment to support their home healthcare needs.
Compensation The anticipated hourly range for this position is $24-27/hour. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.
Essential Duties and Responsibilities
Acts as a single point of contact for a specific account or accounts.
Responds to customer needs, concerns and complaints in a timely manner.
Consults with clients and referral sources on products and necessary equipment.
Obtains all documentation to be scanned and batched at the Branch.
Manages all follow-up functions with the account, post set-up.
Oversees all transactions coming from a specific account(s), including all referral sources.
Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
Assesses patient’s needs and promotes company products/services at office visits, as appropriate.
Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).
Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments.
Assists medical groups and/or other provider groups to understand the products and services available under the contract.
Assists in the utilization process as well as transitioning members related to capitation switch outs.
Coordinates patient services with physicians and medical groups.
Identifies and develops strategic relationships within the institution that will enhance patient care.
Participates in the institution’s quality assurance/performance improvement initiatives as requested.
Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.
Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.
May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations.
Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis.
Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team.
Operates a Personally Owned Vehicle (POV) in accordance with the essential job functions.
Sets-up and delivers home healthcare products and services.
Performs other duties as required.
Minimum Required Qualifications
High School diploma required
At least 2 years of related experience required.
Minimum of three years driving history required
Must be at least 21 years of age or older at the time of hire.
Demonstrated ability to build and maintain solid working relationships with internal and external customers.
Learn and comply with all POV requirements applicable for the safe and complaint use of POVs.
Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions.
Geographically located within the assigned territory.
Certificates, Licenses, Registrations or Professional Designations
Must Poses a Valid Driver’s License
Skills, Knowledge And Abilities
Business Acumen
Problem Solving/Analysis
Communication Proficiency
Personal Effectiveness/Credibility
Computer Skills
Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
Language Skills
English (reading, writing, verbal)
Mathematical Skills
Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
PHYSICAL DEMANDS Requirements: While performing the duties of this job, the employee uses hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. Must be able to travel by plane and automobile. Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand-held device, telephone and use a document imaging system and manipulate documents. Specific vision requirements include close and distant vision. The position requires lifting up to 40 lbs occasionally. The physical demands and work environment characteristics described are representative of those an employee encounters while performing the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT Duties: The employee is rarely exposed to fumes or airborne particles. Noise level usually low to moderate. Moderate exposure to dust, fumes, odors. Temperature ranges indoor and outdoor. Vaccinations and medical assessments may be required. PPE may be required.
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.
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