Overview
Ultimate Staffing is hiring a Sales Order Administrator to join a global leader in the architectural products and hardware industry. We are seeking a Sales Order Administrator to support its Sales, Operations, and Customer Support teams. This role manages customer orders from initial quote through delivery and ensures smooth, accurate, and timely fulfillment. Key Responsibilities
Order & Quote Processing
Process customer quotes and sales orders accurately and efficiently Verify product availability and ensure sufficient stock to fulfill orders Coordinate shipment from the appropriate warehouse or engage internal teams regarding sourcing when stock is insufficient Release orders as needed to ensure timely fulfillment Process customer payments when required Ensure sales tax is applied correctly on all orders Customer Service & Communication
Serve as the first point of contact for incoming phone calls Respond to customer inquiries regarding order status, tracking, and delivery updates De-escalate and professionally handle upset or dissatisfied customers Provide clear and timely communication throughout the order lifecycle Follow up on orders and proactively address delays, discrepancies, or shipping issues Coordinate with Warehouse, Production, Purchasing, Sales, and Projects teams to resolve order concerns Communicate with freight carriers (Estes and UPS) regarding shipments, delays, and delivery issues Assist with returns and exchanges File shipping claims with carriers as needed Cross-Functional Support
Act as a liaison between customers and internal teams to ensure smooth order flow Support both Sales and Projects teams with order-related needs Qualifications & Skills
Required
Minimum of 2 years of customer service experience Strong verbal and written communication skills Excellent organizational skills and attention to detail Ability to manage multiple tasks in a fast-paced environment Preferred
Experience using Microsoft Teams & Outlook for internal communication Experience working in Dynamics 365 Finance & Operations (or similar ERP system) Experience using Avalara or other sales tax compliance software Experience working closely with Production, Purchasing, Warehouse, Sales, and Project teams Background in order management, logistics, or supply chain support All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
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Ultimate Staffing is hiring a Sales Order Administrator to join a global leader in the architectural products and hardware industry. We are seeking a Sales Order Administrator to support its Sales, Operations, and Customer Support teams. This role manages customer orders from initial quote through delivery and ensures smooth, accurate, and timely fulfillment. Key Responsibilities
Order & Quote Processing
Process customer quotes and sales orders accurately and efficiently Verify product availability and ensure sufficient stock to fulfill orders Coordinate shipment from the appropriate warehouse or engage internal teams regarding sourcing when stock is insufficient Release orders as needed to ensure timely fulfillment Process customer payments when required Ensure sales tax is applied correctly on all orders Customer Service & Communication
Serve as the first point of contact for incoming phone calls Respond to customer inquiries regarding order status, tracking, and delivery updates De-escalate and professionally handle upset or dissatisfied customers Provide clear and timely communication throughout the order lifecycle Follow up on orders and proactively address delays, discrepancies, or shipping issues Coordinate with Warehouse, Production, Purchasing, Sales, and Projects teams to resolve order concerns Communicate with freight carriers (Estes and UPS) regarding shipments, delays, and delivery issues Assist with returns and exchanges File shipping claims with carriers as needed Cross-Functional Support
Act as a liaison between customers and internal teams to ensure smooth order flow Support both Sales and Projects teams with order-related needs Qualifications & Skills
Required
Minimum of 2 years of customer service experience Strong verbal and written communication skills Excellent organizational skills and attention to detail Ability to manage multiple tasks in a fast-paced environment Preferred
Experience using Microsoft Teams & Outlook for internal communication Experience working in Dynamics 365 Finance & Operations (or similar ERP system) Experience using Avalara or other sales tax compliance software Experience working closely with Production, Purchasing, Warehouse, Sales, and Project teams Background in order management, logistics, or supply chain support All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
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