TEKsystems
Customer Service Representative - Bilingual
TEKsystems, Richland, Washington, United States, 99352
Overview
A local Credit Union based out of Washington is interested in hiring Customer Service Representative to their team onsite in Richland, WA. These positions are long term opportunities with a positive growth structure!
Responsibilities
Provides outstanding service to promote deep and lasting member relationships.
Answers general inquiries and performs account maintenance via phone or email channels.
Meets/exceeds key critical metrics.
Researches and resolves problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency.
Takes ownership of member concerns, sets the expectations, and provides timely follow-up/resolution.
Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.
Maintains knowledge of credit union policies, procedures, and regulations.
Performs other duties as assigned.
Skills & Qualifications
Bilingual Spanish (Preferred)
Customer Service Experience
Benefits & Compensation We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected Classification. Eligibility Requirements Apply To Some Benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Health Spending Account (HAS) / DCFSA
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location This is a Contract to Hire position based out of Richland, WA.
Pay The pay range for this position is $19.50 - $21.50/hr.
About TEKsystems About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Responsibilities
Provides outstanding service to promote deep and lasting member relationships.
Answers general inquiries and performs account maintenance via phone or email channels.
Meets/exceeds key critical metrics.
Researches and resolves problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency.
Takes ownership of member concerns, sets the expectations, and provides timely follow-up/resolution.
Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.
Maintains knowledge of credit union policies, procedures, and regulations.
Performs other duties as assigned.
Skills & Qualifications
Bilingual Spanish (Preferred)
Customer Service Experience
Benefits & Compensation We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected Classification. Eligibility Requirements Apply To Some Benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Health Spending Account (HAS) / DCFSA
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location This is a Contract to Hire position based out of Richland, WA.
Pay The pay range for this position is $19.50 - $21.50/hr.
About TEKsystems About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr