Director IT, Agent Contracting Platform
Amerilife Group, LLC, Clearwater, Florida, United States, 34623
**Our Company**Explore how you can contribute at AmeriLife.For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.**Job Summary**AmeriLife is seeking a strategic and hands on Director, IT – Agent Contracting Platform to own the enterprise delivery, governance, and operational success of AmeriLife’s agent contracting and onboarding ecosystem. This platform is currently delivered as a SaaS solution (AgentSync), with all configurations, development, and operational support primarily managed by the vendor.
This role will initially function as a senior individual contributor, serving as the enterprise product and technology owner for the platform. While there may be limited direct people management at the outset, the role requires strong leadership capability, deep technical understanding, and readiness to build and lead a team as the platform footprint expands.
The Director will be accountable for platform strategy, vendor execution oversight, integrations, production stability, roadmap alignment, and stakeholder satisfaction across Contracting, Licensing, Compliance, Operations, Sales, and IT.**Job Description****Key Responsibilities****Platform Ownership & Strategy*** Serve as the enterprise owner for the Agent Contracting Platform, defining vision, roadmap, and success metrics.* Align platform capabilities with AmeriLife’s distribution growth, compliance requirements, and business strategy.* Own prioritization of enhancements, configuration changes, and integrations in partnership with business stakeholders.**Vendor‑Led Development & Delivery Oversight*** Oversee all vendor‑managed development, configuration, and release execution.* Act as the technical and functional authority validating solution designs, delivery plans, and release outcomes.* Ensure vendor delivery aligns with enterprise architecture, security standards, and data governance expectations.**Technical Leadership & Integrations*** Own end‑to‑end platform architecture from an enterprise perspective, including integrations with CRM, licensing, data platforms, identity management, and downstream systems.* Partner with Data Engineering and Enterprise Architecture teams on integration design, data quality, monitoring, and scalability.* Provide hands‑on technical leadership despite the SaaS delivery model, ensuring informed decision‑making and vendor accountability.**Production Support & Operational Governance*** Own production stability, platform availability, incident management, and escalation coordination with the vendor.* Define and enforce SLAs, KPIs, monitoring, and support processes.* Lead root‑cause analysis, post‑incident reviews, and continuous improvement initiatives.**Vendor & Relationship Management*** Serve as the primary relationship owner for AgentSync and any related third‑party vendors.* Manage contracts, SOWs, renewals, roadmap alignment, and performance reviews.* Hold vendors accountable for quality, responsiveness, transparency, and value realization.**Leadership & Future Team Growth*** Initially operate as a senior individual contributor with enterprise‑wide ownership and accountability.* Establish operating models, governance processes, and documentation that enable future team scaling.* Prepare to build, mentor, and lead a dedicated team as the platform and organizational needs grow.* Communicate clearly and effectively with senior leaders, providing transparency into risks, delivery status, and opportunities.**Required Qualifications*** **10+ years** of progressive IT experience with a strong background in application development or enterprise platforms.* **5+ years** of leadership or platform ownership experience involving vendor‑led delivery models.* Proven ability to operate effectively as a **hands‑on leader and individual contributor** at a Director level.* Strong experience with:
+ SaaS enterprise platforms
+ API‑based integrations and data orchestration
+ SDLC, Agile delivery, and release management
+ Production support and incident management* Demonstrated success managing strategic vendors and complex stakeholder relationships.* Excellent communication, analytical thinking, and decision‑making skills.**Preferred Skills*** Direct experience with **AgentSync** (Manage, AutoPilot, Producer Sync, Appointments).* Familiarity with agent licensing, contracting, onboarding, or compliance platforms.* Insurance, financial services, or distribution‑based business experience.* Ability to operate across business, technical, and compliance domains.* Comfort influencing without authority in matrixed organizations.AmeriLife continues to modernize and scale its agent technology ecosystem. As **Director, IT – Agent Contracting Platform**, you will own a mission‑critical platform supporting agent onboarding, compliance, and growth—playing a central role in ensuring AmeriLife can scale efficiently, compliantly, and reliably across all distribution channels.**What AmeriLife Offers**A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.**Equal Employment Opportunity Statement**We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.**Americans with Disabilities Act (ADA) Statement**We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at HR@AmeriLife.com.**Pay Transparency Statement**We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.**Background Screening Statement**Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.Since 1971, AmeriLife has served the needs of its clients. Today, we are a national leader in #J-18808-Ljbffr
This role will initially function as a senior individual contributor, serving as the enterprise product and technology owner for the platform. While there may be limited direct people management at the outset, the role requires strong leadership capability, deep technical understanding, and readiness to build and lead a team as the platform footprint expands.
The Director will be accountable for platform strategy, vendor execution oversight, integrations, production stability, roadmap alignment, and stakeholder satisfaction across Contracting, Licensing, Compliance, Operations, Sales, and IT.**Job Description****Key Responsibilities****Platform Ownership & Strategy*** Serve as the enterprise owner for the Agent Contracting Platform, defining vision, roadmap, and success metrics.* Align platform capabilities with AmeriLife’s distribution growth, compliance requirements, and business strategy.* Own prioritization of enhancements, configuration changes, and integrations in partnership with business stakeholders.**Vendor‑Led Development & Delivery Oversight*** Oversee all vendor‑managed development, configuration, and release execution.* Act as the technical and functional authority validating solution designs, delivery plans, and release outcomes.* Ensure vendor delivery aligns with enterprise architecture, security standards, and data governance expectations.**Technical Leadership & Integrations*** Own end‑to‑end platform architecture from an enterprise perspective, including integrations with CRM, licensing, data platforms, identity management, and downstream systems.* Partner with Data Engineering and Enterprise Architecture teams on integration design, data quality, monitoring, and scalability.* Provide hands‑on technical leadership despite the SaaS delivery model, ensuring informed decision‑making and vendor accountability.**Production Support & Operational Governance*** Own production stability, platform availability, incident management, and escalation coordination with the vendor.* Define and enforce SLAs, KPIs, monitoring, and support processes.* Lead root‑cause analysis, post‑incident reviews, and continuous improvement initiatives.**Vendor & Relationship Management*** Serve as the primary relationship owner for AgentSync and any related third‑party vendors.* Manage contracts, SOWs, renewals, roadmap alignment, and performance reviews.* Hold vendors accountable for quality, responsiveness, transparency, and value realization.**Leadership & Future Team Growth*** Initially operate as a senior individual contributor with enterprise‑wide ownership and accountability.* Establish operating models, governance processes, and documentation that enable future team scaling.* Prepare to build, mentor, and lead a dedicated team as the platform and organizational needs grow.* Communicate clearly and effectively with senior leaders, providing transparency into risks, delivery status, and opportunities.**Required Qualifications*** **10+ years** of progressive IT experience with a strong background in application development or enterprise platforms.* **5+ years** of leadership or platform ownership experience involving vendor‑led delivery models.* Proven ability to operate effectively as a **hands‑on leader and individual contributor** at a Director level.* Strong experience with:
+ SaaS enterprise platforms
+ API‑based integrations and data orchestration
+ SDLC, Agile delivery, and release management
+ Production support and incident management* Demonstrated success managing strategic vendors and complex stakeholder relationships.* Excellent communication, analytical thinking, and decision‑making skills.**Preferred Skills*** Direct experience with **AgentSync** (Manage, AutoPilot, Producer Sync, Appointments).* Familiarity with agent licensing, contracting, onboarding, or compliance platforms.* Insurance, financial services, or distribution‑based business experience.* Ability to operate across business, technical, and compliance domains.* Comfort influencing without authority in matrixed organizations.AmeriLife continues to modernize and scale its agent technology ecosystem. As **Director, IT – Agent Contracting Platform**, you will own a mission‑critical platform supporting agent onboarding, compliance, and growth—playing a central role in ensuring AmeriLife can scale efficiently, compliantly, and reliably across all distribution channels.**What AmeriLife Offers**A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.**Equal Employment Opportunity Statement**We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.**Americans with Disabilities Act (ADA) Statement**We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at HR@AmeriLife.com.**Pay Transparency Statement**We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.**Background Screening Statement**Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.Since 1971, AmeriLife has served the needs of its clients. Today, we are a national leader in #J-18808-Ljbffr