City of Plantation
Overview
This is an exempt position which requires advanced administrative work in the direction and supervision of the City’s public safety telecommunication operations for Police, Fire, and Rescue for the Police Department. Employees are hired as AT WILL employees that serve at the pleasure of the City and may be terminated at any time with or without cause. Responsibilities
Oversees the daily operations of the Communications Center for 911, Police, Fire, and EMS. Assists with emergency planning and assumes a leadership role during critical incidents, disasters or major events. Establishes various goals, objectives, work plans and develops, recommends, and implements policies, procedures, orders, and standards relating to city public safety communication functions. Serves as a liaison with Law Enforcement command staff, fire rescue leadership, EMS providers, municipal partners, and county agencies. Creates communication scheduling for telecommunications personnel and prepares evaluations for all Communication Supervisors. Performs routine reviews of department response times for call taking, dispatcher, and of Fire/PD responses. Recommends hiring, promotion, and discipline of applicable personnel and of any related personnel issues. Manages CJIS online users for vendor and City personnel. Manages nexTEST and FDLE compliance for the department, oversees vendor security clearance, and maintains user agreement compliance. Review validations via our RMS and oversee the Validations Assistant in order to ensure compliance with established validation processes and standards. Maintains vendor contracts. Maintains accurate records and prepares comprehensive reports. Maintains payroll records on telecommunications personnel, including detailed logs and Crime Stoppers data. Directs and supervises the activities of all subordinate personnel. Identifies and resolves various problems through task delegation and takes appropriate action. Assists and oversees Communications Assistant Manager with training and policy updates. Attends various operational/administrative meetings for Communications, Motorola, Department Staff, and Broward County 911. Participates in staff meetings with subordinates, city and department officials in order to resolve problems and improve operations. Prepares budget and expenditure requests for the communications division. Locates various 911 tapes for Public Records requests with redactions. Orders and maintains supply of all printed materials and forms used in the center. Ensures that telecommunicators are kept informed of policy and procedure changes and other data necessary related to equipment and FCIC/NCIC systems. Investigates all complaints along with the appropriate shift supervisor, takes corrective action, and relays the results back to the supervisor or individual filing the complaint. Performs related work as required and as directed. Knowledge, Skills, and Abilities
Knowledge of the principles, techniques, and equipment used in public safety communications. Knowledge of the principles and practices of modern public safety operations. Knowledge of the rules and regulations of federal, state, county, city and inter-departments and of all regulations applicable to communications. Knowledge of the Commission on Accreditation for Law Enforcement Agencies (CALEA). Knowledge of modern principles and practices of personnel supervision and training. Knowledge of mapping and computers. Knowledge of modern office practices and procedures. Skilled in written and verbal communication. Skilled in customer service. Skilled in computer literacy with emphasis on Microsoft Office programs. Ability to operate various communications equipment. Ability to plan, design, and conduct training and retraining sessions in telecommunications. Ability to work a flexible work schedule to meet the needs of the city. Ability to satisfactorily resolve internal personnel issues. Ability to evaluate, review job performance and recommend hiring and promotional decisions, disciplinary actions, and policy decisions. Ability to supervise communications personnel in a manner conducive to full performance and high morale. Ability to adhere to tight schedules while maintaining work quality. Ability to establish and maintain effective working relations with department officials, other municipal employees, professional groups, and the general public in order to ensure efficient operations. Education and Experience
Bachelor\'s degree preferred or Associate’s degree in Police or Fire Administration, Communications, Business or Public Administration, or a closely related field can be supplemented by a minimum of 5 years experience in the management of a high-volume Public Safety Answering Point/Central Dispatch Center (PSAP/CDC); and minimum of 3 years dispatching experience or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Licenses and Certifications
Valid State of Florida driver’s license. 911 Department of Health certification. FDLE CJIS Full Access certification. CALEA, APCO, NENA or similar Communication Leadership Certification. Documents Required to Apply
Applicant Background Information Form with notarized signature. Download and complete form here. Hiring Process
Oral Board Interview: Application reviewed and meets minimum experience with demonstrated employment history. Computer based skills testing: Assesses selective attention, speech recognition, written comprehension, and critical thinking. CVSA Examination (Polygraph): Includes questions about your past criminal activity and drug use. Background Investigation: Criminal history, employment, military service records, education, credit, social media and associations. Psychological Evaluation: Assesses mental and emotional suitability. Medical Examination: Assesses your ability to perform the job. Drug Testing: All applicants will be tested for drugs and alcohol.
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This is an exempt position which requires advanced administrative work in the direction and supervision of the City’s public safety telecommunication operations for Police, Fire, and Rescue for the Police Department. Employees are hired as AT WILL employees that serve at the pleasure of the City and may be terminated at any time with or without cause. Responsibilities
Oversees the daily operations of the Communications Center for 911, Police, Fire, and EMS. Assists with emergency planning and assumes a leadership role during critical incidents, disasters or major events. Establishes various goals, objectives, work plans and develops, recommends, and implements policies, procedures, orders, and standards relating to city public safety communication functions. Serves as a liaison with Law Enforcement command staff, fire rescue leadership, EMS providers, municipal partners, and county agencies. Creates communication scheduling for telecommunications personnel and prepares evaluations for all Communication Supervisors. Performs routine reviews of department response times for call taking, dispatcher, and of Fire/PD responses. Recommends hiring, promotion, and discipline of applicable personnel and of any related personnel issues. Manages CJIS online users for vendor and City personnel. Manages nexTEST and FDLE compliance for the department, oversees vendor security clearance, and maintains user agreement compliance. Review validations via our RMS and oversee the Validations Assistant in order to ensure compliance with established validation processes and standards. Maintains vendor contracts. Maintains accurate records and prepares comprehensive reports. Maintains payroll records on telecommunications personnel, including detailed logs and Crime Stoppers data. Directs and supervises the activities of all subordinate personnel. Identifies and resolves various problems through task delegation and takes appropriate action. Assists and oversees Communications Assistant Manager with training and policy updates. Attends various operational/administrative meetings for Communications, Motorola, Department Staff, and Broward County 911. Participates in staff meetings with subordinates, city and department officials in order to resolve problems and improve operations. Prepares budget and expenditure requests for the communications division. Locates various 911 tapes for Public Records requests with redactions. Orders and maintains supply of all printed materials and forms used in the center. Ensures that telecommunicators are kept informed of policy and procedure changes and other data necessary related to equipment and FCIC/NCIC systems. Investigates all complaints along with the appropriate shift supervisor, takes corrective action, and relays the results back to the supervisor or individual filing the complaint. Performs related work as required and as directed. Knowledge, Skills, and Abilities
Knowledge of the principles, techniques, and equipment used in public safety communications. Knowledge of the principles and practices of modern public safety operations. Knowledge of the rules and regulations of federal, state, county, city and inter-departments and of all regulations applicable to communications. Knowledge of the Commission on Accreditation for Law Enforcement Agencies (CALEA). Knowledge of modern principles and practices of personnel supervision and training. Knowledge of mapping and computers. Knowledge of modern office practices and procedures. Skilled in written and verbal communication. Skilled in customer service. Skilled in computer literacy with emphasis on Microsoft Office programs. Ability to operate various communications equipment. Ability to plan, design, and conduct training and retraining sessions in telecommunications. Ability to work a flexible work schedule to meet the needs of the city. Ability to satisfactorily resolve internal personnel issues. Ability to evaluate, review job performance and recommend hiring and promotional decisions, disciplinary actions, and policy decisions. Ability to supervise communications personnel in a manner conducive to full performance and high morale. Ability to adhere to tight schedules while maintaining work quality. Ability to establish and maintain effective working relations with department officials, other municipal employees, professional groups, and the general public in order to ensure efficient operations. Education and Experience
Bachelor\'s degree preferred or Associate’s degree in Police or Fire Administration, Communications, Business or Public Administration, or a closely related field can be supplemented by a minimum of 5 years experience in the management of a high-volume Public Safety Answering Point/Central Dispatch Center (PSAP/CDC); and minimum of 3 years dispatching experience or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Licenses and Certifications
Valid State of Florida driver’s license. 911 Department of Health certification. FDLE CJIS Full Access certification. CALEA, APCO, NENA or similar Communication Leadership Certification. Documents Required to Apply
Applicant Background Information Form with notarized signature. Download and complete form here. Hiring Process
Oral Board Interview: Application reviewed and meets minimum experience with demonstrated employment history. Computer based skills testing: Assesses selective attention, speech recognition, written comprehension, and critical thinking. CVSA Examination (Polygraph): Includes questions about your past criminal activity and drug use. Background Investigation: Criminal history, employment, military service records, education, credit, social media and associations. Psychological Evaluation: Assesses mental and emotional suitability. Medical Examination: Assesses your ability to perform the job. Drug Testing: All applicants will be tested for drugs and alcohol.
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