Overview
Republic Finance is seeking an outstanding problem solver and people-person with excellent interpersonal skills to join the Compliance Team within the Legal & Compliance department. This position is responsible for investigating complaints, credit disputes, and fraud claims that come in directly from customers or consumers. A Compliance Specialist will work with supervision to look for patterns of potential systemic issues and potential gaps in policies and procedures. The ideal candidate will have excellent communication skills, prior experience in the personal consumer loan industry, including loan originations, servicing, and collections, as well as experience with investigations and excellent writing skills. This is a hybrid position that can be based in our Baton Rouge, Louisiana or Plano, Texas office.
Responsibilities
Assist with the company’s efforts to ensure that its multi-state offices operate in compliance with federal, state and local laws and regulations
Respond timely to consumer complaints, credit disputes, and fraud claims
Work directly with Operations team members and leadership, the Internal Audit team, and various Support teams to research and investigate consumer questions, concerns, complaints, or other issues, and to help identify areas where branches may require additional training regarding policies and/or procedures or where policies and/or procedures may be unclear and therefore require revision
Document all consumer complaints and related research and investigations in the appropriate complaint database and track to resolution
Prepare written responses to letters received from consumers regarding a variety of topics, including, but not limited to, requests for loan documents and inquiries related to account status, payments, and credit reporting
Draft and mail customized responses after investigating consumer complaints (written and verbal), as necessary
Provide branches and Central Operations teams with instructions on how to notate, flag, or add alerts to accounts upon receipt of consumer requests received through all communication channels
Escalate serious complaints to the appropriate Republic Finance supervisor
Provide input to Human Resources regarding investigations of Republic Finance employees after receiving consumer complaints
Recognize the importance of compliance when working at a financial institution and ensure all appropriate protocols and security measures related to customer accounts are followed
Assist with special projects, as needed
Requirements
Education: Bachelor’s or Associate’s degree in a field related to banking, finance, law, or internal audit; or 3-5 years of work-related or branch customer service experience in a related field
Excellent verbal and written communication skills and the ability to communicate professionally, effectively, and courteously with anyone
Highly organized and a detailed and deadline-oriented person
Ability to think independently and take initiative to de-escalate situations and solve problems
Excellent digital literacy, including proficiency in Microsoft 365 (Word, Excel, PowerPoint, Copilot, etc.) and Adobe Acrobat
Demonstrated experience with PolicyTech, absVision, and AI tools a strong plus
Familiar with financial and lending laws and regulations
Must pass drug screen, criminal background check, and credit check
Benefits
Health, Dental, & Vision Insurance
15 days of Paid Time Off (PTO) to start + 1 additional personal holiday
401k + employer match
Company provided Life Insurance & Long Term Disability
Employee Assistance Program - Confidential mental health support
Access to LinkedIn Learning's library of 10,000+ professional development courses
Employee of the Month Program
Philanthropic support for multiple charities including an annual drive for St. Jude Children’s Research Hospital
Regular drawings for Sports tickets
Professional offices with a friendly team environment
Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.
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Responsibilities
Assist with the company’s efforts to ensure that its multi-state offices operate in compliance with federal, state and local laws and regulations
Respond timely to consumer complaints, credit disputes, and fraud claims
Work directly with Operations team members and leadership, the Internal Audit team, and various Support teams to research and investigate consumer questions, concerns, complaints, or other issues, and to help identify areas where branches may require additional training regarding policies and/or procedures or where policies and/or procedures may be unclear and therefore require revision
Document all consumer complaints and related research and investigations in the appropriate complaint database and track to resolution
Prepare written responses to letters received from consumers regarding a variety of topics, including, but not limited to, requests for loan documents and inquiries related to account status, payments, and credit reporting
Draft and mail customized responses after investigating consumer complaints (written and verbal), as necessary
Provide branches and Central Operations teams with instructions on how to notate, flag, or add alerts to accounts upon receipt of consumer requests received through all communication channels
Escalate serious complaints to the appropriate Republic Finance supervisor
Provide input to Human Resources regarding investigations of Republic Finance employees after receiving consumer complaints
Recognize the importance of compliance when working at a financial institution and ensure all appropriate protocols and security measures related to customer accounts are followed
Assist with special projects, as needed
Requirements
Education: Bachelor’s or Associate’s degree in a field related to banking, finance, law, or internal audit; or 3-5 years of work-related or branch customer service experience in a related field
Excellent verbal and written communication skills and the ability to communicate professionally, effectively, and courteously with anyone
Highly organized and a detailed and deadline-oriented person
Ability to think independently and take initiative to de-escalate situations and solve problems
Excellent digital literacy, including proficiency in Microsoft 365 (Word, Excel, PowerPoint, Copilot, etc.) and Adobe Acrobat
Demonstrated experience with PolicyTech, absVision, and AI tools a strong plus
Familiar with financial and lending laws and regulations
Must pass drug screen, criminal background check, and credit check
Benefits
Health, Dental, & Vision Insurance
15 days of Paid Time Off (PTO) to start + 1 additional personal holiday
401k + employer match
Company provided Life Insurance & Long Term Disability
Employee Assistance Program - Confidential mental health support
Access to LinkedIn Learning's library of 10,000+ professional development courses
Employee of the Month Program
Philanthropic support for multiple charities including an annual drive for St. Jude Children’s Research Hospital
Regular drawings for Sports tickets
Professional offices with a friendly team environment
Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.
#J-18808-Ljbffr