Service Representative II
Stanley Black and Decker, Salt Lake City, Utah, United States, 84193
DeWALT Service Representative – Salt Lake City, UT
Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better for Those Who Make The World™. Sound like you? Join our top‑notch team of more than 50,000 diverse and high‑performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.
*The Job*
Handle pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders.
Attract potential customers by answering product and service questions; drives incremental sales and suggests other products and services.
Conduct customer sales and service both at the counter and via phone.
Service customers on product application, features, benefits and proper handling and maintenance. Also responsible for making sales of services, programs and products to customers.
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
*The Person*
The ability to work Monday through Friday full‑time with additional hours as needed to meet customer demands.
Bilingual proficiency preferred.
Experience reading schematics and determining parts needed for specific tool repairs.
Experience in a customer‑facing role within a Retail/Service environment.
A high degree of integrity and accountability.
Dependability, reliability, and the ability to work with minimal supervision.
Superior customer service and salesmanship skills.
Excellent skills in Microsoft applications, including Excel, PowerPoint, Word, Outlook.
The Details:
Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
Discounts on Stanley Black & Decker tools and other partner programs.
And More:
Grow:
Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
Learn:
Have access to a wealth of learning resources, including our digital learning portal.
Belong:
Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
Give Back:
Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.
If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.
Know Your Rights: Workplace discrimination is illegal (eeoc.gov) (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)
#J-18808-Ljbffr
*The Job*
Handle pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders.
Attract potential customers by answering product and service questions; drives incremental sales and suggests other products and services.
Conduct customer sales and service both at the counter and via phone.
Service customers on product application, features, benefits and proper handling and maintenance. Also responsible for making sales of services, programs and products to customers.
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
*The Person*
The ability to work Monday through Friday full‑time with additional hours as needed to meet customer demands.
Bilingual proficiency preferred.
Experience reading schematics and determining parts needed for specific tool repairs.
Experience in a customer‑facing role within a Retail/Service environment.
A high degree of integrity and accountability.
Dependability, reliability, and the ability to work with minimal supervision.
Superior customer service and salesmanship skills.
Excellent skills in Microsoft applications, including Excel, PowerPoint, Word, Outlook.
The Details:
Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
Discounts on Stanley Black & Decker tools and other partner programs.
And More:
Grow:
Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
Learn:
Have access to a wealth of learning resources, including our digital learning portal.
Belong:
Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
Give Back:
Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.
If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.
Know Your Rights: Workplace discrimination is illegal (eeoc.gov) (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)
#J-18808-Ljbffr