Overview
FULL-TIME
Part-time •
LOCATION
5961 Lone Tree Way Brentwood CA 94513
The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, with a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement and attainment of sales revenue goals.
Responsibilities
Guest Experience and New Member On-boarding
Executes the CARE sales model with each guest and relates how 24 Hour Fitness products/services will satisfy their fitness needs.
Tours potential members through the club and describes the facility, equipment, services and amenities that tie back to their fitness needs and goals; ensures all guests are registered through the digital kiosk.
Communicates membership and fitness offers clearly using company-provided presentation tools.
Enrols guests using company sales techniques and protocol.
Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.
On-boards new members and assists with member retention activities to drive club profitability.
Consistently achieves or exceeds personal and team sales goals.
Prospecting and Lead Generation
Obtains leads externally from the community using company-provided tools/programs (e.g., community outreach/local promotions, corporate sales on-sites).
Generates leads internally through member promotions, referrals, guest passes, and contacting leads by phone.
Sets appointments for leads and potential new business opportunities.
Promotes local and global marketing campaigns to leads and members.
Manages and follows up on leads/new business using a Lead Management System.
Executes daily planner to track and plan lead management and selling activities.
Consistently achieves or exceeds personal productivity goals.
Member Experience
Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience to strengthen member relationships and retention.
Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
Engages members with fitness offerings including personal training, group classes and 24GO digital content.
Maintains name relationships with members and serves as a resource for questions, directing them to the right 24 Hour Fitness resources.
Provides a clean, friendly, well-maintained club environment.
Helps new members become comfortable in the club.
Compensation & Organization
Variable Compensation
Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans.
Reports to the Sales and Service Manager. Communicates with club members, prospective members and outside vendors. No direct reports.
Required Qualifications
Knowledge, Skills & Abilities
In-depth knowledge and experience with sales practices and techniques.
General understanding of the fitness industry.
Ability to work with computers.
Strong interpersonal and customer service skills.
Independent, self-starter with strong organizational skills.
Ability to work as part of a team and operate a Point of Sale (POS) system.
Knowledge of Membership System software preferred.
Minimum Educational Level/Certifications
High School Diploma or GED.
CPR and AED certification from an approved organization (within 60 days of employment).
Bachelor's degree preferred.
Work Experience And Qualifications
Prior experience in fitness or retail industry preferred.
1-2 years of experience in service sales preferred.
Physical Demands / Environmental Conditions
Ability to work in a club setting and move about floors and rooms.
Occasionally required to demonstrate or explain fitness activities and procedures.
Ability to communicate telephonically with members and operate company computer systems.
Exposure to moving mechanical parts; ability to work varied schedules including weekends and holidays; ability to work in a loud environment.
Travel
Minimal travel may be required for training and lead generation.
Disclaimers DISCLAIMER: This description outlines the general nature and level of work performed by incumbents assigned to this job. It is not an exhaustive list of all responsibilities, duties and skills required. The incumbent may be asked to perform other duties as assigned. This job may be updated as duties and responsibilities change with business necessity.
Compliance & Safety COMPLIANCE & INTEGRITY: Maintains privacy and confidentiality of information, protects organizational assets, acts with ethics and integrity, reports non-compliance, and adheres to laws, regulations and 24 Hour Fitness policies. SERVICE & QUALITY: Demonstrates service behaviors and knowledge, skills, and abilities to provide superior and culturally sensitive service. WORKPLACE SAFETY: Follows safety policies and reports injuries and hazards to a supervisor. Supervisors and Managers ensure safety performance.
Benefits Summary 24 Hour Fitness offers benefit programs to meet diverse needs, including health coverage and Company-paid benefits such as group life and accidental insurance. Benefit eligibility depends on position, hours worked, and service date. Eligible team members may accrue vacation. All team members and eligible dependents receive a complimentary membership.
Compensation Summary All Employees: Free Club Membership, EAP, Basic Group Life and AD&D Insurance ($10,000), and 401k plan. Average of 30+ hours per week: Medical/Dental/Vision, Paid Time Off, and Sickness Benefits. Actual offer may vary. Pay Range: $16.90 - $16.90.
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Part-time •
LOCATION
5961 Lone Tree Way Brentwood CA 94513
The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, with a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement and attainment of sales revenue goals.
Responsibilities
Guest Experience and New Member On-boarding
Executes the CARE sales model with each guest and relates how 24 Hour Fitness products/services will satisfy their fitness needs.
Tours potential members through the club and describes the facility, equipment, services and amenities that tie back to their fitness needs and goals; ensures all guests are registered through the digital kiosk.
Communicates membership and fitness offers clearly using company-provided presentation tools.
Enrols guests using company sales techniques and protocol.
Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.
On-boards new members and assists with member retention activities to drive club profitability.
Consistently achieves or exceeds personal and team sales goals.
Prospecting and Lead Generation
Obtains leads externally from the community using company-provided tools/programs (e.g., community outreach/local promotions, corporate sales on-sites).
Generates leads internally through member promotions, referrals, guest passes, and contacting leads by phone.
Sets appointments for leads and potential new business opportunities.
Promotes local and global marketing campaigns to leads and members.
Manages and follows up on leads/new business using a Lead Management System.
Executes daily planner to track and plan lead management and selling activities.
Consistently achieves or exceeds personal productivity goals.
Member Experience
Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience to strengthen member relationships and retention.
Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
Engages members with fitness offerings including personal training, group classes and 24GO digital content.
Maintains name relationships with members and serves as a resource for questions, directing them to the right 24 Hour Fitness resources.
Provides a clean, friendly, well-maintained club environment.
Helps new members become comfortable in the club.
Compensation & Organization
Variable Compensation
Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans.
Reports to the Sales and Service Manager. Communicates with club members, prospective members and outside vendors. No direct reports.
Required Qualifications
Knowledge, Skills & Abilities
In-depth knowledge and experience with sales practices and techniques.
General understanding of the fitness industry.
Ability to work with computers.
Strong interpersonal and customer service skills.
Independent, self-starter with strong organizational skills.
Ability to work as part of a team and operate a Point of Sale (POS) system.
Knowledge of Membership System software preferred.
Minimum Educational Level/Certifications
High School Diploma or GED.
CPR and AED certification from an approved organization (within 60 days of employment).
Bachelor's degree preferred.
Work Experience And Qualifications
Prior experience in fitness or retail industry preferred.
1-2 years of experience in service sales preferred.
Physical Demands / Environmental Conditions
Ability to work in a club setting and move about floors and rooms.
Occasionally required to demonstrate or explain fitness activities and procedures.
Ability to communicate telephonically with members and operate company computer systems.
Exposure to moving mechanical parts; ability to work varied schedules including weekends and holidays; ability to work in a loud environment.
Travel
Minimal travel may be required for training and lead generation.
Disclaimers DISCLAIMER: This description outlines the general nature and level of work performed by incumbents assigned to this job. It is not an exhaustive list of all responsibilities, duties and skills required. The incumbent may be asked to perform other duties as assigned. This job may be updated as duties and responsibilities change with business necessity.
Compliance & Safety COMPLIANCE & INTEGRITY: Maintains privacy and confidentiality of information, protects organizational assets, acts with ethics and integrity, reports non-compliance, and adheres to laws, regulations and 24 Hour Fitness policies. SERVICE & QUALITY: Demonstrates service behaviors and knowledge, skills, and abilities to provide superior and culturally sensitive service. WORKPLACE SAFETY: Follows safety policies and reports injuries and hazards to a supervisor. Supervisors and Managers ensure safety performance.
Benefits Summary 24 Hour Fitness offers benefit programs to meet diverse needs, including health coverage and Company-paid benefits such as group life and accidental insurance. Benefit eligibility depends on position, hours worked, and service date. Eligible team members may accrue vacation. All team members and eligible dependents receive a complimentary membership.
Compensation Summary All Employees: Free Club Membership, EAP, Basic Group Life and AD&D Insurance ($10,000), and 401k plan. Average of 30+ hours per week: Medical/Dental/Vision, Paid Time Off, and Sickness Benefits. Actual offer may vary. Pay Range: $16.90 - $16.90.
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