Overview
Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing.
Benefits
Paid Vacation Time and Paid Sick Time and Paid Holidays
401k 6% match with immediate vesting
Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
TeleDoc
HSA company match
3 Medical plan options including a Low Deductible PPO Medical Plan Offering
Employee Assistance Program
Engaged Employee Resource Groups
Outstanding Learning and Career Development Opportunities
Pay Range:
Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.
Job Summary The Business Growth Field Trainer is a hands-on position that promotes the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients. The BGFT manages Provider and Educator accounts and also seeks new opportunities to share CaptionCall services directly with eligible customers through events and presentations including but not limited to senior living, the VA and other applicable channels. They will also install and troubleshoot CaptionCall phones as needed, training our customers on how to enrich their lives using the CaptionCall phone.
Essential Duties And Responsibilities
Create install generation activities in identified channels (HHP, Senior Living, VA canteen and Other)
Attend and participate in trade shows, events and other corporate events as assigned
Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
Promote the CaptionCall service
Complete service calls as assigned
Install and troubleshoot CaptionCall phones
Courteously train customers on how to use the phone and its features
Accurately maintain customer records in CRM (Dynamics)
Complete required reports and submit feedback on customer and provider interactions
Maintain adequate inventory of equipment and marketing supplies in order to service customers and providers
Other duties as assigned
Supervisory Responsibility This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.
Travel Requirements Travel Requirements: 50-75%
Education Minimum of a High School Diploma or GED
Experience 1 Year Experience as a CaptionCall Trainer. Preferred: Certified as a CaptionCall Trainer II, III or Master Trainer
Knowledge, Skills, And Abilities
Ability to comfortably and clearly present to large and small groups
Ability to tailor to unique needs of individual customers and healthcare professionals
Must be able to adapt to various sales situations and environments
Excellent customer service skills
Basic computer knowledge and experience
Commitment to adhere to strict compliance standards
Ability to meet or exceed expectations and maintain established goals set forth by department management
Ability to effectively communicate in English through reading, writing, speaking and listening
Must be reliable, organized and punctual
Must be able to work independently
Working Conditions And Physical Requirements
Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
Possess and maintain a valid driver’s license and maintain a good driving record
Must have a PC (not a mac) and a high speed internet connection to perform essential job duties
Must be able to walk, bend, crawl, kneel, lift and move furniture as needed
Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
Regular and predictable attendance required
Ability to work evenings and weekends as needed
This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Company Summary Our Mission… Harnessing the power of language, we connect diverse people and enrich the human experience.
Our Vision… To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.
As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.
We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.
Equal Employment Opportunity:
Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.
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Benefits
Paid Vacation Time and Paid Sick Time and Paid Holidays
401k 6% match with immediate vesting
Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
TeleDoc
HSA company match
3 Medical plan options including a Low Deductible PPO Medical Plan Offering
Employee Assistance Program
Engaged Employee Resource Groups
Outstanding Learning and Career Development Opportunities
Pay Range:
Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.
Job Summary The Business Growth Field Trainer is a hands-on position that promotes the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients. The BGFT manages Provider and Educator accounts and also seeks new opportunities to share CaptionCall services directly with eligible customers through events and presentations including but not limited to senior living, the VA and other applicable channels. They will also install and troubleshoot CaptionCall phones as needed, training our customers on how to enrich their lives using the CaptionCall phone.
Essential Duties And Responsibilities
Create install generation activities in identified channels (HHP, Senior Living, VA canteen and Other)
Attend and participate in trade shows, events and other corporate events as assigned
Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
Promote the CaptionCall service
Complete service calls as assigned
Install and troubleshoot CaptionCall phones
Courteously train customers on how to use the phone and its features
Accurately maintain customer records in CRM (Dynamics)
Complete required reports and submit feedback on customer and provider interactions
Maintain adequate inventory of equipment and marketing supplies in order to service customers and providers
Other duties as assigned
Supervisory Responsibility This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.
Travel Requirements Travel Requirements: 50-75%
Education Minimum of a High School Diploma or GED
Experience 1 Year Experience as a CaptionCall Trainer. Preferred: Certified as a CaptionCall Trainer II, III or Master Trainer
Knowledge, Skills, And Abilities
Ability to comfortably and clearly present to large and small groups
Ability to tailor to unique needs of individual customers and healthcare professionals
Must be able to adapt to various sales situations and environments
Excellent customer service skills
Basic computer knowledge and experience
Commitment to adhere to strict compliance standards
Ability to meet or exceed expectations and maintain established goals set forth by department management
Ability to effectively communicate in English through reading, writing, speaking and listening
Must be reliable, organized and punctual
Must be able to work independently
Working Conditions And Physical Requirements
Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
Possess and maintain a valid driver’s license and maintain a good driving record
Must have a PC (not a mac) and a high speed internet connection to perform essential job duties
Must be able to walk, bend, crawl, kneel, lift and move furniture as needed
Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
Regular and predictable attendance required
Ability to work evenings and weekends as needed
This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Company Summary Our Mission… Harnessing the power of language, we connect diverse people and enrich the human experience.
Our Vision… To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.
As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.
We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.
Equal Employment Opportunity:
Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.
#J-18808-Ljbffr