New River Community College
Assistant Director for Operations
New River Community College, Seaside, California, United States, 93955
Assistant Director for Operations
University Corporation at Monterey Bay
Salary: $70,304.00 - $73,000.00 Annually
Job Number: 2026-00002
Location: CSUMB Main Campus - Seaside, CA
Department: Student Housing Residential Life (SHRL)
Description Assistant Director for Operations
Student Housing and Residential Life
Priority Screening Deadline: March 2nd, 2026, all positions are open until filled
The University Corporation at Monterey Bay ("Corporation") is a nonprofit 501(c)(3) public benefits corporation and an auxiliary organization of California State University, Monterey Bay, established in July 1994. The Corporation’s mission is to further the educational purposes of the University.
California State University, Monterey Bay (CSUMB) is a mid‑sized university offering undergraduate and graduate degrees. CSUMB is part of the California State University system, educating nearly 460,000 students each year. With a diverse community of over 7,000 students, CSUMB is both a Minority Serving Institution and a Hispanic Serving Institution. The campus focuses on student success, experiential learning, multicultural and global perspectives, and aims to be carbon neutral by 2030.
Monterey, with moderate Mediterranean climate and diverse community, offers beautiful natural landscapes and world‑renowned attractions such as Big Sur, the Monterey Bay Aquarium, and Pebble Beach.
POSITION SUMMARY Under the general direction of the Associate Director of Operations and Outreach (ADOO), the Assistant Director for Operations (ADO) oversees assignment processes, supervises Occupancy Coordinators, and manages initiatives such as Move‑In, Early Arrivals, and Summer Conferences. The ADO manages on‑campus assignments, creates reports on occupancy, supports summer housing, and collaborates with campus partners to develop effective student housing processes. The ADO also implements policies and procedures that support SHRL and the University’s mission, providing a presence in SHRL that aligns with integrated learning environments.
The position participates in the on‑call rotation (duty).
EXAMPLES OF DUTIES Supervision and Leadership
Provide leadership within Operations to promote a student‑centered culture.
Contribute to decision‑making by translating the operational mission into daily work.
Directly supervise, train, develop, and evaluate full‑time staff (Operations Coordinators).
Indirectly oversee the Front Desk Supervisor and student staff (SAs, SCAs) across on‑campus housing.
Serve in the Administrator On Call emergency crisis response rotation.
Participate in the Operations and Outreach leadership team and attend weekly meetings.
Facilitate resolution of staff and student concerns that disrupt routine operations.
Assist with developing and implementing policies for seamless assignment processes.
Approve and evaluate financial expenditures for office supplies and events such as Move‑In/Move‑Out.
Provide frameworks for staff and SAs to guide customer service experiences.
Foster a high‑performing, service‑driven culture grounded in equity and servant leadership.
Set team goals, workflows, and expectations aligned with departmental priorities.
Facilitate regular check‑ins and team meetings to give feedback and support.
Assist initiatives to assess and improve service delivery, workflow efficiency, and collaboration.
Occupancy Management
Provide direction and oversight for all occupancy functions.
Develop and maintain occupancy optimization strategies aligned with housing priorities.
Oversee housing selection, room transfer, cancellation, and reassignment processes.
Ensure equitable and policy‑compliant housing assignments.
Collaborate with campus partners on special housing needs.
Monitor and report occupancy metrics and trends.
Manage housing policies related to eligibility, priority, billing, and appeals.
Customer Service & Front Desk Operations
Manage SHRL front desk operations on Main and East Campus.
Set and uphold customer service expectations to ensure quality resident support.
Supervise front desk leadership and support training, scheduling, and oversight.
Assist in developing protocols for mail/package distribution, key audits, and card access.
Respond to escalated concerns and provide timely resolution.
Promote cross‑training and consistent service across both locations.
Conference & Summer Housing Programs
Plan and support summer housing groups, including check‑ins and readiness.
Assist the ADOO with billing and receivables for summer groups.
Respond to facility concerns, emergencies, or policy issues during the conference season.
Ensure high service and guest satisfaction during summer programs.
Check‑In/Check‑Out Operations
Oversee resident check‑in/check‑out for the academic year and summer.
Collaborate with partners for opening and closing logistics.
Assign and oversee room inspections, key distribution, and resident transitions.
Manage timelines and communications for early arrivals, late stays, and room changes.
Ensure staffing and documentation for smooth move‑in/move‑out experiences.
Evaluate and improve check‑in/check‑out processes.
Other Functions
Act as primary point of contact and chair various department committees.
Identify and resolve departmental issues proactively.
Build partnerships across campus.
Maintain excellent internal and external customer service.
Perform other duties as assigned.
Physical Work Environment The role requires sufficient physical ability and mobility to work in an office setting, stand or sit for prolonged periods, occasionally stoop, bend, kneel, crouch, reach, twist, lift light to moderate weights, operate office equipment, and communicate verbally.
Work Location On‑Site Position – 100 Campus Center, Seaside, CA.
Qualifications Knowledge, Skills, and Abilities
Working knowledge of student housing and residential life programs.
Substantial understanding of occupancy management, group dynamics, and higher‑education trends.
Ability to interpret and apply program rules and regulations.
Resourceful planning and implementation of long‑range operational improvements.
Data collection, analysis, and presentation skills.
Advisory skills for students and staff in routine and complex matters.
Capacity to build cooperative relationships with faculty, administrators, and student organizations.
Excellent written and oral communication skills.
Collaborative problem‑solving and conflict resolution.
Supervision of staff effectiveness and personnel recommendations.
Process ownership and corrective action when needed.
Technical literacy with email, mail merges, data entry, electronic scheduling, and internet software.
Independent, self‑motivated work without close supervision.
Ability to work in occasional high‑pressure situations.
Operational proficiency with office equipment and troubleshooting.
Clear evidence of required knowledge and skills for essential duties.
Minimum Qualifications
Advanced skills in StarRez housing software.
Advanced fluency in Microsoft Word, Excel, and PowerPoint.
Bachelor’s degree in Student Personnel, Student Affairs, or a related field with experience in residential education, operations, or occupancy management.
Minimum two years of progressively responsible post‑graduate professional student services experience managing and coordinating a student housing program.
Or equivalent education/experience combination; an advanced degree may substitute for two years of experience.
Desirable Qualifications
Master’s degree in a relevant field.
Demonstrated supervisory and leadership experience.
Experience with occupancy projection models.
Live‑in staff experience.
Ability to develop cooperative relationships with other university departments.
Experience with multicultural populations and community service learning.
Commitment to CSUMB’s Vision Statement and core values.
Special Conditions of Employment The position requires mandated reporting under the California Child Abuse and Neglect Reporting Act, background checks, and compliance with California Fair Chance Act and CSU policies. The employee must also report sex‑discrimination incidents to the Campus Title IX Officer.
Equal‑opportunity employment is guaranteed under federal, state, and university law. No discriminatory practices are tolerated. Applicants must be eligible for employment in the U.S.; the Corporation is not a sponsoring agency.
All employees are at‑will, and the campus is smoke‑free. The Corporation provides various benefits and employee resources including medical, dental, vision, life insurance, retirement, meal plans, and housing assistance.
How to Apply Applicants must submit an online application and resume by 5:00 pm PST on the priority screening date. Applications received after the deadline will be reviewed at the Corporation's discretion. For assistance, call (831) 582‑3389.
To apply, visit
https://www.schooljobs.com/careers/csumb/jobs/5209388/assistant-director-for-operations .
Contact Questions can be sent to: hr_corporation@csumb.edu.
#J-18808-Ljbffr
Salary: $70,304.00 - $73,000.00 Annually
Job Number: 2026-00002
Location: CSUMB Main Campus - Seaside, CA
Department: Student Housing Residential Life (SHRL)
Description Assistant Director for Operations
Student Housing and Residential Life
Priority Screening Deadline: March 2nd, 2026, all positions are open until filled
The University Corporation at Monterey Bay ("Corporation") is a nonprofit 501(c)(3) public benefits corporation and an auxiliary organization of California State University, Monterey Bay, established in July 1994. The Corporation’s mission is to further the educational purposes of the University.
California State University, Monterey Bay (CSUMB) is a mid‑sized university offering undergraduate and graduate degrees. CSUMB is part of the California State University system, educating nearly 460,000 students each year. With a diverse community of over 7,000 students, CSUMB is both a Minority Serving Institution and a Hispanic Serving Institution. The campus focuses on student success, experiential learning, multicultural and global perspectives, and aims to be carbon neutral by 2030.
Monterey, with moderate Mediterranean climate and diverse community, offers beautiful natural landscapes and world‑renowned attractions such as Big Sur, the Monterey Bay Aquarium, and Pebble Beach.
POSITION SUMMARY Under the general direction of the Associate Director of Operations and Outreach (ADOO), the Assistant Director for Operations (ADO) oversees assignment processes, supervises Occupancy Coordinators, and manages initiatives such as Move‑In, Early Arrivals, and Summer Conferences. The ADO manages on‑campus assignments, creates reports on occupancy, supports summer housing, and collaborates with campus partners to develop effective student housing processes. The ADO also implements policies and procedures that support SHRL and the University’s mission, providing a presence in SHRL that aligns with integrated learning environments.
The position participates in the on‑call rotation (duty).
EXAMPLES OF DUTIES Supervision and Leadership
Provide leadership within Operations to promote a student‑centered culture.
Contribute to decision‑making by translating the operational mission into daily work.
Directly supervise, train, develop, and evaluate full‑time staff (Operations Coordinators).
Indirectly oversee the Front Desk Supervisor and student staff (SAs, SCAs) across on‑campus housing.
Serve in the Administrator On Call emergency crisis response rotation.
Participate in the Operations and Outreach leadership team and attend weekly meetings.
Facilitate resolution of staff and student concerns that disrupt routine operations.
Assist with developing and implementing policies for seamless assignment processes.
Approve and evaluate financial expenditures for office supplies and events such as Move‑In/Move‑Out.
Provide frameworks for staff and SAs to guide customer service experiences.
Foster a high‑performing, service‑driven culture grounded in equity and servant leadership.
Set team goals, workflows, and expectations aligned with departmental priorities.
Facilitate regular check‑ins and team meetings to give feedback and support.
Assist initiatives to assess and improve service delivery, workflow efficiency, and collaboration.
Occupancy Management
Provide direction and oversight for all occupancy functions.
Develop and maintain occupancy optimization strategies aligned with housing priorities.
Oversee housing selection, room transfer, cancellation, and reassignment processes.
Ensure equitable and policy‑compliant housing assignments.
Collaborate with campus partners on special housing needs.
Monitor and report occupancy metrics and trends.
Manage housing policies related to eligibility, priority, billing, and appeals.
Customer Service & Front Desk Operations
Manage SHRL front desk operations on Main and East Campus.
Set and uphold customer service expectations to ensure quality resident support.
Supervise front desk leadership and support training, scheduling, and oversight.
Assist in developing protocols for mail/package distribution, key audits, and card access.
Respond to escalated concerns and provide timely resolution.
Promote cross‑training and consistent service across both locations.
Conference & Summer Housing Programs
Plan and support summer housing groups, including check‑ins and readiness.
Assist the ADOO with billing and receivables for summer groups.
Respond to facility concerns, emergencies, or policy issues during the conference season.
Ensure high service and guest satisfaction during summer programs.
Check‑In/Check‑Out Operations
Oversee resident check‑in/check‑out for the academic year and summer.
Collaborate with partners for opening and closing logistics.
Assign and oversee room inspections, key distribution, and resident transitions.
Manage timelines and communications for early arrivals, late stays, and room changes.
Ensure staffing and documentation for smooth move‑in/move‑out experiences.
Evaluate and improve check‑in/check‑out processes.
Other Functions
Act as primary point of contact and chair various department committees.
Identify and resolve departmental issues proactively.
Build partnerships across campus.
Maintain excellent internal and external customer service.
Perform other duties as assigned.
Physical Work Environment The role requires sufficient physical ability and mobility to work in an office setting, stand or sit for prolonged periods, occasionally stoop, bend, kneel, crouch, reach, twist, lift light to moderate weights, operate office equipment, and communicate verbally.
Work Location On‑Site Position – 100 Campus Center, Seaside, CA.
Qualifications Knowledge, Skills, and Abilities
Working knowledge of student housing and residential life programs.
Substantial understanding of occupancy management, group dynamics, and higher‑education trends.
Ability to interpret and apply program rules and regulations.
Resourceful planning and implementation of long‑range operational improvements.
Data collection, analysis, and presentation skills.
Advisory skills for students and staff in routine and complex matters.
Capacity to build cooperative relationships with faculty, administrators, and student organizations.
Excellent written and oral communication skills.
Collaborative problem‑solving and conflict resolution.
Supervision of staff effectiveness and personnel recommendations.
Process ownership and corrective action when needed.
Technical literacy with email, mail merges, data entry, electronic scheduling, and internet software.
Independent, self‑motivated work without close supervision.
Ability to work in occasional high‑pressure situations.
Operational proficiency with office equipment and troubleshooting.
Clear evidence of required knowledge and skills for essential duties.
Minimum Qualifications
Advanced skills in StarRez housing software.
Advanced fluency in Microsoft Word, Excel, and PowerPoint.
Bachelor’s degree in Student Personnel, Student Affairs, or a related field with experience in residential education, operations, or occupancy management.
Minimum two years of progressively responsible post‑graduate professional student services experience managing and coordinating a student housing program.
Or equivalent education/experience combination; an advanced degree may substitute for two years of experience.
Desirable Qualifications
Master’s degree in a relevant field.
Demonstrated supervisory and leadership experience.
Experience with occupancy projection models.
Live‑in staff experience.
Ability to develop cooperative relationships with other university departments.
Experience with multicultural populations and community service learning.
Commitment to CSUMB’s Vision Statement and core values.
Special Conditions of Employment The position requires mandated reporting under the California Child Abuse and Neglect Reporting Act, background checks, and compliance with California Fair Chance Act and CSU policies. The employee must also report sex‑discrimination incidents to the Campus Title IX Officer.
Equal‑opportunity employment is guaranteed under federal, state, and university law. No discriminatory practices are tolerated. Applicants must be eligible for employment in the U.S.; the Corporation is not a sponsoring agency.
All employees are at‑will, and the campus is smoke‑free. The Corporation provides various benefits and employee resources including medical, dental, vision, life insurance, retirement, meal plans, and housing assistance.
How to Apply Applicants must submit an online application and resume by 5:00 pm PST on the priority screening date. Applications received after the deadline will be reviewed at the Corporation's discretion. For assistance, call (831) 582‑3389.
To apply, visit
https://www.schooljobs.com/careers/csumb/jobs/5209388/assistant-director-for-operations .
Contact Questions can be sent to: hr_corporation@csumb.edu.
#J-18808-Ljbffr