Lead Customer Service Rep - Flooring
NFM Logi Serve, LLC, The Colony, Texas, United States, 75056
The Colony, 5600 Nebraska Furniture Mart Dr, The Colony, Texas, United States of America
Job Description Posted Thursday, January 22, 2026 at 7:00 AM
At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today’s Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, d evelopment opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities.
Pay Range: $20.05 - 27.57 hourly
Job Description: Your Piece of the Puzzle Do you like helping others? NFM is looking for a Lead Customer Service Representative to coach, train and support Customer Care staff. If you have a knack for creative problem solving and providing timely customer satisfaction, this is the job for you!
Job Duties: A Day in the Life
Train: Empower staff to make decisions that are best for our customers
Coach: Enhance staff strengths, recognize opportunities for improvement and monitor performance
Support: Act as backup to absent manager to resolve customer situations
Monitor: Track all queues and adjust schedules to accommodate peak hours
Assist: Offer cost effective solutions to customers to resolve conflicts
Assess: Review department emails, social media requests, credit memos, credit adjustments, and staff questions
Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.
Qualifications: Can You Check These Boxes?
High School Diploma or GED
3-5 years of customer care experience that has included answering customer questions and concerns on a regular, one-to-one basis
6 months’ experience in NFM's customer care division
Ability to negotiate with customers to find a mutually agreeable solution
Prior supervisory or management experience preferred
Previous phone experience, computer experience, and retail experience preferred
English/Spanish bilingual speakers preferred
Ability to work night, weekend and/or early morning hours based on business needs
Pre-employment screening includes, but isn’t limited to, criminal background check
Benefits: What’s in It for You?
Same day pay - access to your earned pay on-demand, when you need it the most
Competitive pay - generous annual increases up to 7%
Inclusive culture – Because everyone who works or shops at NFM should feel right at home
Health,dental, vision, life Insurance, short and long term disability
Paid holidays (upon hire) and paid time off (after 90 days)
Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
Virtual and in-person career development opportunities at all levels
Paid community volunteer opportunities
Tuition Reimbursement
You’ll start saving for your retirement immediately in NFM’s 401(k) and you’re eligible for company match after one year. NFM’s 401(k) also offers Berkshire Stock as an investment option
Nebraska Furniture Mart is an Equal Opportunity Employer
The Colony, 5600 Nebraska Furniture Mart Dr, The Colony, Texas, United States of America
#J-18808-Ljbffr
Job Description Posted Thursday, January 22, 2026 at 7:00 AM
At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today’s Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, d evelopment opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities.
Pay Range: $20.05 - 27.57 hourly
Job Description: Your Piece of the Puzzle Do you like helping others? NFM is looking for a Lead Customer Service Representative to coach, train and support Customer Care staff. If you have a knack for creative problem solving and providing timely customer satisfaction, this is the job for you!
Job Duties: A Day in the Life
Train: Empower staff to make decisions that are best for our customers
Coach: Enhance staff strengths, recognize opportunities for improvement and monitor performance
Support: Act as backup to absent manager to resolve customer situations
Monitor: Track all queues and adjust schedules to accommodate peak hours
Assist: Offer cost effective solutions to customers to resolve conflicts
Assess: Review department emails, social media requests, credit memos, credit adjustments, and staff questions
Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.
Qualifications: Can You Check These Boxes?
High School Diploma or GED
3-5 years of customer care experience that has included answering customer questions and concerns on a regular, one-to-one basis
6 months’ experience in NFM's customer care division
Ability to negotiate with customers to find a mutually agreeable solution
Prior supervisory or management experience preferred
Previous phone experience, computer experience, and retail experience preferred
English/Spanish bilingual speakers preferred
Ability to work night, weekend and/or early morning hours based on business needs
Pre-employment screening includes, but isn’t limited to, criminal background check
Benefits: What’s in It for You?
Same day pay - access to your earned pay on-demand, when you need it the most
Competitive pay - generous annual increases up to 7%
Inclusive culture – Because everyone who works or shops at NFM should feel right at home
Health,dental, vision, life Insurance, short and long term disability
Paid holidays (upon hire) and paid time off (after 90 days)
Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
Virtual and in-person career development opportunities at all levels
Paid community volunteer opportunities
Tuition Reimbursement
You’ll start saving for your retirement immediately in NFM’s 401(k) and you’re eligible for company match after one year. NFM’s 401(k) also offers Berkshire Stock as an investment option
Nebraska Furniture Mart is an Equal Opportunity Employer
The Colony, 5600 Nebraska Furniture Mart Dr, The Colony, Texas, United States of America
#J-18808-Ljbffr