FULL-TIME (35 - 40 HRS) - SUPERVISORY SALES ASSOCIATE - SERVICES DEPT - NAVAL BA
Navy Exchange Service Command, San Diego, California, United States, 92189
Job Description
Job Number 26000093
Primary Location Organization Come work for us as a FEDERAL EMPLOYEE and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active‑duty military, retirees, reservists and their families.
Job Summary As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational, insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact on the organization.
Duties and Responsibilities Customer Service
Proactively engage and make a connection with customers.
Ask questions and listen to customer needs.
Direct customers to merchandise informing them about upcoming events, promotions, mobile offers, STAR card.
Provide premier customer service – cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.
Organization
Maintain store appearance.
Cross‑sell products and know layout of the store.
Make suggestions to customers on the latest trends and current promotions based on customer needs.
Upsell products.
Learn product features, keep up with the latest trends and leverage company tools and technology to confidently provide product knowledge and specifications.
Use a point‑of‑sale system to process cash exchanges, discounts, gift cards, credit cards, debit cards; handle cash, count money and return accurate amounts to customers.
Complete various forms of paperwork, reports and reconciliation inventory.
Be the keeper of merchandise; complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
Responsible for the security of cash, fixed assets and merchandise inventory.
Provide direction on assignments including prioritizing projects, tasks, managing merchandise and inventory.
Adhere to assigned work schedule and provide accurate and complete follow‑through on work assignments. Supervisory.
Requirements
Provide effective leadership, demonstrate ability to direct, train and motivate associates, set a positive example. Provide coaching and feedback timely and professionally.
Provide direction on work assignments, train sales associates and provide input to the Department Manager on associate performance.
May open and close locations.
Other Duties as Assigned QUALIFICATIONS
Product knowledge: moderate level of knowledge of products and merchandise.
Provide training documentation to sales associates on product features.
Experience: 1‑2 years of retail or relevant work experience required; 1 year of lead or supervisory experience preferred.
Communication Skills
Strong interpersonal and communication skills.
Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals.
Effective communication with customers, peers and management.
Ability to communicate the telephone with proper etiquette.
Mathematical Skills
Basic math functions (addition, subtraction, multiplication, division).
Ability to use a calculator and calculate percentages and ratios.
Must be able to make change in American monetary units.
Reasoning Ability
Ability to multitask while being attentive to customers and remaining flexible to the needs of the business.
Ability to work as part of a team and take initiative independent of direct supervision.
Ability to defuse escalated exchanges and create win‑win situations.
PHYSICAL DEMANDS WORK ENVIRONMENT
This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours.
May occasionally involve stooping, kneeling, crouching, and climbing ladders.
Vision abilities include close vision, color vision, depth perception and ability to adjust focus.
Involves lifting at least 25 lbs. and up to 50 lbs. in some departments.
Work typically performed indoors but may be assigned outdoors depending on location.
OTHER SKILLS
Enthusiastic, friendly and energetic with a desire to provide outstanding service.
Experience in either barber shop or floral shop.
WORK HOURS
Available to work a variety of hours which may include early mornings, evenings, weekends and holidays.
Benefits
Paid annual and sick leave
Medical/dental insurance
Flexible spending account
Pension plan
401(k) savings plan
Life insurance
Tax‑free shopping privileges
This position may work across multiple locations based on business needs. The initial assignment will be at Naval Base San Diego.
GENERAL EXPERIENCE
1‑year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
AND SPECIALIZED EXPERIENCE
1‑year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE
Study completed in a college, university or junior college above the high school level may be substituted on the basis of one‑half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.
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Job Number 26000093
Primary Location Organization Come work for us as a FEDERAL EMPLOYEE and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active‑duty military, retirees, reservists and their families.
Job Summary As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational, insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact on the organization.
Duties and Responsibilities Customer Service
Proactively engage and make a connection with customers.
Ask questions and listen to customer needs.
Direct customers to merchandise informing them about upcoming events, promotions, mobile offers, STAR card.
Provide premier customer service – cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.
Organization
Maintain store appearance.
Cross‑sell products and know layout of the store.
Make suggestions to customers on the latest trends and current promotions based on customer needs.
Upsell products.
Learn product features, keep up with the latest trends and leverage company tools and technology to confidently provide product knowledge and specifications.
Use a point‑of‑sale system to process cash exchanges, discounts, gift cards, credit cards, debit cards; handle cash, count money and return accurate amounts to customers.
Complete various forms of paperwork, reports and reconciliation inventory.
Be the keeper of merchandise; complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
Responsible for the security of cash, fixed assets and merchandise inventory.
Provide direction on assignments including prioritizing projects, tasks, managing merchandise and inventory.
Adhere to assigned work schedule and provide accurate and complete follow‑through on work assignments. Supervisory.
Requirements
Provide effective leadership, demonstrate ability to direct, train and motivate associates, set a positive example. Provide coaching and feedback timely and professionally.
Provide direction on work assignments, train sales associates and provide input to the Department Manager on associate performance.
May open and close locations.
Other Duties as Assigned QUALIFICATIONS
Product knowledge: moderate level of knowledge of products and merchandise.
Provide training documentation to sales associates on product features.
Experience: 1‑2 years of retail or relevant work experience required; 1 year of lead or supervisory experience preferred.
Communication Skills
Strong interpersonal and communication skills.
Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals.
Effective communication with customers, peers and management.
Ability to communicate the telephone with proper etiquette.
Mathematical Skills
Basic math functions (addition, subtraction, multiplication, division).
Ability to use a calculator and calculate percentages and ratios.
Must be able to make change in American monetary units.
Reasoning Ability
Ability to multitask while being attentive to customers and remaining flexible to the needs of the business.
Ability to work as part of a team and take initiative independent of direct supervision.
Ability to defuse escalated exchanges and create win‑win situations.
PHYSICAL DEMANDS WORK ENVIRONMENT
This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours.
May occasionally involve stooping, kneeling, crouching, and climbing ladders.
Vision abilities include close vision, color vision, depth perception and ability to adjust focus.
Involves lifting at least 25 lbs. and up to 50 lbs. in some departments.
Work typically performed indoors but may be assigned outdoors depending on location.
OTHER SKILLS
Enthusiastic, friendly and energetic with a desire to provide outstanding service.
Experience in either barber shop or floral shop.
WORK HOURS
Available to work a variety of hours which may include early mornings, evenings, weekends and holidays.
Benefits
Paid annual and sick leave
Medical/dental insurance
Flexible spending account
Pension plan
401(k) savings plan
Life insurance
Tax‑free shopping privileges
This position may work across multiple locations based on business needs. The initial assignment will be at Naval Base San Diego.
GENERAL EXPERIENCE
1‑year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
AND SPECIALIZED EXPERIENCE
1‑year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE
Study completed in a college, university or junior college above the high school level may be substituted on the basis of one‑half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.
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