Director of Housekeeping

Overview Under the general guidance and supervision of the General Manager, the Director of Housekeeping leads and manages all housekeeping operations to ensure the highest standards of cleanliness, guest satisfaction, employee satisfaction and operational efficiency throughout the hotel. This senior leadership role is responsible for overseeing the housekeeping team, developing and implementing policies, managing budgets, and collaborating with other departments to maintain a clean, safe, and welcoming environment. The ideal candidate is a strong leader with extensive experience in hospitality housekeeping and excellent organizational skills.

Supervisory responsibilities

Oversee Housekeeping department and staff

Hiring and terminating responsibilities

Responsibilities

Develop, implement, and enforce housekeeping policies, procedures, and standards in line with brand and property expectations

Lead, mentor, and manage the housekeeping team, including supervisors, room attendants, laundry, and public area attendants

Recruit, hire, train, and evaluate housekeeping staff to maintain high performance and guest service levels

Plan and manage housekeeping budgets, labor costs, and inventory control to maximize efficiency and profitability

Monitor daily housekeeping operations to ensure quality, productivity, and adherence to safety standards

Coordinate with Front Office, Engineering, and other departments to ensure smooth room readiness, maintenance, and guest satisfaction

Manage laundry operations, including vendor relationships, equipment maintenance, and supply levels

Develop and maintain cleaning schedules and deep-cleaning programs for all guest rooms and public areas

Respond to guest complaints or service issues related to housekeeping promptly and effectively

Ensure compliance with health, safety, sanitation, and environmental regulations

Oversee Hotel Lost & Found program

Staff Scheduling

Oversee Employee Meal Program

Attend weekly Executive Staff Meeting

Prepare and present reports on housekeeping operations, budgets, and performance metrics to senior management

Lead initiatives to improve sustainability practices within the housekeeping department

Foster a positive work environment, promoting teamwork, accountability, and professional development

Other duties as assigned

Required Knowledge/Skills/Abilities

Strong leadership and team-building skills with experience managing large teams

Excellent knowledge of housekeeping operations, cleaning standards, and safety regulations

Budget management and inventory control experience

Proficient in property management systems (PMS) and housekeeping management software

Strong problem-solving, organizational, and communication skills

Ability to work flexible hours including weekends and holidays as needed

Commitment to delivering exceptional guest service and maintaining high standards

Education and Experience

Bachelor’s degree in Hospitality Management or related field preferred; relevant experience considered

Minimum 5 years of progressive housekeeping experience in a hotel setting, with at least 2 years in a management or director role

Physical Requirements

Ability to walk, stand, bend, and climb stairs for extended periods

Capable of lifting and carrying up to 50 pounds occasionally

Comfortable working in various environments, including laundry facilities and outdoor areas

Working Conditions

Primarily indoor hotel environment, including guest rooms, public areas, laundry, and offices

Fast-paced environment requiring multitasking and problem resolution

Interaction with guests, staff, and vendors regularly

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