Overview
SUMMARY OF POSITION:
Assists the Shop Manager in driving the business to achieve maximum sales, productivity and profit goals through customer service, operational excellence, leadership, communication, and talent development while supporting the Quay vision and brand. This role is predominantly on the sales floor providing service, interacting with customers and associates. This is an hourly, non-exempt role. Assists the Shop Manager in driving the business to achieve maximum sales, productivity and profit goals through customer service, operational excellence, leadership, communication, and talent development while supporting the Quay vision and brand. This role is predominantly on the sales floor providing service, interacting with customers and associates. This is an hourly, non-exempt role.
Principle Accountabilities
Supervisory - 50%: Maintains a consistent sales floor presence, interacting with customers and associates to ensure the best service is provided through effective floor supervision
Coaching and developing sales associates to ensure high-level of performance and productivity
Ability to foster a diverse team environment and demonstrating a flexible leadership style when interacting and managing employees with varying skills and responsibilities
Sales and Service - 50%: Ensure personal sales and productivity goals are met
Demonstrate the ability to style a diverse group of customers with eyewear and accessories
Prioritize and multi-task various in-store responsibilities, while being attentive to customers
Exhibit a professional and fashion-forward image while representing the brand
Contribute to the upkeep of the shop’s brand image by maintaining visual presentation standards
Keep current on fashion, market trends and product knowledge
Provide merchandise and customer feedback to shop management
Minimizing loss by following all loss prevention procedures
Meet assigned deadlines when completing shop tasks and projects
Comply with all shop maintenance, cleanliness and safety standards
Key Working Relationships Shop Manager, Assistant Shop Manager, Sales Leads, Sales Associates
Required Skills & Experience
High School graduate or equivalent
Minimum 1 year of experience in fashion sales and supervisory leadership
Deliver a personalized customer experience
Perform basic math functions with the ability to use a calculator
Computer Skills (MS Word, Excel and Outlook preferred)
Flexibility to work nights, weekends, store openings and closings according to the needs of the business
Ability to work effectively and cooperatively with coworkers
Ability to adapt and multi-task in a fast-changing environment
Ability to communicate, both written and verbal, and have strong listening skills
Travel Requirements: 0% travel
Physical Requirements
This position is based in a retail shop environment. Requires standing and walking up to 8 hours per shift
Flexibility to work nights, weekends, shop openings and closings according to the needs of the business for an average of 0-28 hours per week
Requires stooping and kneeling to process and place merchandise as well as reaching and pulling to obtain or stock merchandise from storage
May be required to climb ladder or stepstool in order to stock and/or acquire merchandise for sale
Required to lift items weighing 5 to 25 lbs regularly. In certain circumstances, weights may be higher
Must be able to perform essential functions (with or without an accommodation) without posing a "direct threat" to the health and safety to self or others
The Company reserves the right to alter, change, abolish and even combine jobs depending upon changing conditions.
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SUMMARY OF POSITION:
Assists the Shop Manager in driving the business to achieve maximum sales, productivity and profit goals through customer service, operational excellence, leadership, communication, and talent development while supporting the Quay vision and brand. This role is predominantly on the sales floor providing service, interacting with customers and associates. This is an hourly, non-exempt role. Assists the Shop Manager in driving the business to achieve maximum sales, productivity and profit goals through customer service, operational excellence, leadership, communication, and talent development while supporting the Quay vision and brand. This role is predominantly on the sales floor providing service, interacting with customers and associates. This is an hourly, non-exempt role.
Principle Accountabilities
Supervisory - 50%: Maintains a consistent sales floor presence, interacting with customers and associates to ensure the best service is provided through effective floor supervision
Coaching and developing sales associates to ensure high-level of performance and productivity
Ability to foster a diverse team environment and demonstrating a flexible leadership style when interacting and managing employees with varying skills and responsibilities
Sales and Service - 50%: Ensure personal sales and productivity goals are met
Demonstrate the ability to style a diverse group of customers with eyewear and accessories
Prioritize and multi-task various in-store responsibilities, while being attentive to customers
Exhibit a professional and fashion-forward image while representing the brand
Contribute to the upkeep of the shop’s brand image by maintaining visual presentation standards
Keep current on fashion, market trends and product knowledge
Provide merchandise and customer feedback to shop management
Minimizing loss by following all loss prevention procedures
Meet assigned deadlines when completing shop tasks and projects
Comply with all shop maintenance, cleanliness and safety standards
Key Working Relationships Shop Manager, Assistant Shop Manager, Sales Leads, Sales Associates
Required Skills & Experience
High School graduate or equivalent
Minimum 1 year of experience in fashion sales and supervisory leadership
Deliver a personalized customer experience
Perform basic math functions with the ability to use a calculator
Computer Skills (MS Word, Excel and Outlook preferred)
Flexibility to work nights, weekends, store openings and closings according to the needs of the business
Ability to work effectively and cooperatively with coworkers
Ability to adapt and multi-task in a fast-changing environment
Ability to communicate, both written and verbal, and have strong listening skills
Travel Requirements: 0% travel
Physical Requirements
This position is based in a retail shop environment. Requires standing and walking up to 8 hours per shift
Flexibility to work nights, weekends, shop openings and closings according to the needs of the business for an average of 0-28 hours per week
Requires stooping and kneeling to process and place merchandise as well as reaching and pulling to obtain or stock merchandise from storage
May be required to climb ladder or stepstool in order to stock and/or acquire merchandise for sale
Required to lift items weighing 5 to 25 lbs regularly. In certain circumstances, weights may be higher
Must be able to perform essential functions (with or without an accommodation) without posing a "direct threat" to the health and safety to self or others
The Company reserves the right to alter, change, abolish and even combine jobs depending upon changing conditions.
#J-18808-Ljbffr