Valet Account Manager - Oklahoma City, OK
American Parking & Services, Oklahoma City, Oklahoma, United States, 73116
Account Manager
Location:
Oklahoma City, OK
Department:
Valet Parking Operations
Reports to directly:
City Manager and / or Area Manager
Schedule:
Full Time
Status:
Exempt
Compensation:
Salary Range $45,000 - $50,000 and Bonus Potential
Position Summary The Account Manager oversees daily operations of assigned locations, ensuring exceptional service for clients and guests. The role manages staff, maintains client relationships, oversees financial aspects such as revenue and payroll, and performs valet duties when needed.
Primary Objective Lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. Focus on staff development, operational excellence, and customer satisfaction while continuously improving service quality and business growth.
Duties and Responsibilities
Client Relationship Management:
Serve as primary contact, ensuring contractual obligations are met, fostering communication, addressing concerns, building trust, and identifying opportunities for growth.
Daily Operational Oversight:
Manage scheduling, staffing, and quality assurance; conduct site visits to resolve issues, maintain equipment, improve processes, and uphold service standards.
Financial and Administrative Tasks:
Monitor revenue, payroll, and expenses; identify trends; work with the Regional Director on cost control and accurate record‑keeping.
Team Supervision and Training:
Recruit, train, coach associates; set performance expectations; foster a positive work environment and enforce company policies.
Communication and Reporting:
Provide regular updates to management; coordinate promptly during emergencies or urgent situations.
Supervisory Responsibilities:
Involve staff in planning, decision‑making, and process improvement; provide feedback; promote a culture of quality and continuous improvement.
Additional Responsibilities:
Perform other tasks as needed to support operational and financial objectives, attend required staff meetings, complete training modules, work flexible hours, and travel for audits or corporate meetings.
Competency/Qualifications
Education/Experience:
High school diploma or GED required; at least three years of supervisory experience in parking, hospitality, or similar field; additional leadership training beneficial.
Certificates and Licenses:
Valid driver’s license and reliable transportation required; maintain acceptable motor vehicle record; pass and maintain clean background check.
Work Environment & Physical Demands:
Indoor and outdoor settings; collaboration with teams, vendors, and clients; exposure to varying weather and noise; ability to run, stand, walk, lift moderate weights, and maintain vision requirements.
Hospitality, Customer Service, and Communication:
Exceptional guest service, professional communication, active listening, and personalized assistance.
Advanced Client Management Skills:
Build strong relationships, resolve issues promptly, and coordinate across locations.
Analytical and Problem‑Solving Abilities:
Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop improvement solutions.
Effective Training and Leadership Skills:
Hands‑on coaching, team building, operational software knowledge, leadership principles, and employee engagement.
Payroll Management:
Manage payroll, scheduling, and overtime control.
Excellent Communication and Reporting Skills:
Provide clear updates to operations, HR, and external vendors.
Cell Phone Use:
May be required; reimbursement per company policy.
Benefits
Health Benefits – Medical, vision, and dental insurance – Upon eligibility
401(k) – Upon eligibility
Supplemental Insurance – Life insurance and critical illness
Bonus opportunities
Internal leadership development program
Continuous nationwide growth opportunities
Paid time off
Paid training
Tuition assistance through Bellevue University – Up to $5,250 per year
Nationwide discounts through Perks at Work
Military friendly employer
Pay Transparency PMC is committed to pay transparency and equity among all employees. Employees have an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws and federal, state, and local laws on compensation, pay transparency, and pay equity.
Employee At Will Employment with PMC is on an at‑will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120‑day introductory period applies.
Fair Labor Standards Act (FLSA) This position is classified as non‑exempt under the FLSA, meaning employees in this role are eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring compensation complies with legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. PMC is compliant with all state workman’s compensation laws.
Employee Leave PMC is compliant with all state‑specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.
Equal Employment Opportunity Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA And Equal Employment Opportunity Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.
How To Apply If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly company application. We look forward to hearing from you!
Note This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
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Oklahoma City, OK
Department:
Valet Parking Operations
Reports to directly:
City Manager and / or Area Manager
Schedule:
Full Time
Status:
Exempt
Compensation:
Salary Range $45,000 - $50,000 and Bonus Potential
Position Summary The Account Manager oversees daily operations of assigned locations, ensuring exceptional service for clients and guests. The role manages staff, maintains client relationships, oversees financial aspects such as revenue and payroll, and performs valet duties when needed.
Primary Objective Lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. Focus on staff development, operational excellence, and customer satisfaction while continuously improving service quality and business growth.
Duties and Responsibilities
Client Relationship Management:
Serve as primary contact, ensuring contractual obligations are met, fostering communication, addressing concerns, building trust, and identifying opportunities for growth.
Daily Operational Oversight:
Manage scheduling, staffing, and quality assurance; conduct site visits to resolve issues, maintain equipment, improve processes, and uphold service standards.
Financial and Administrative Tasks:
Monitor revenue, payroll, and expenses; identify trends; work with the Regional Director on cost control and accurate record‑keeping.
Team Supervision and Training:
Recruit, train, coach associates; set performance expectations; foster a positive work environment and enforce company policies.
Communication and Reporting:
Provide regular updates to management; coordinate promptly during emergencies or urgent situations.
Supervisory Responsibilities:
Involve staff in planning, decision‑making, and process improvement; provide feedback; promote a culture of quality and continuous improvement.
Additional Responsibilities:
Perform other tasks as needed to support operational and financial objectives, attend required staff meetings, complete training modules, work flexible hours, and travel for audits or corporate meetings.
Competency/Qualifications
Education/Experience:
High school diploma or GED required; at least three years of supervisory experience in parking, hospitality, or similar field; additional leadership training beneficial.
Certificates and Licenses:
Valid driver’s license and reliable transportation required; maintain acceptable motor vehicle record; pass and maintain clean background check.
Work Environment & Physical Demands:
Indoor and outdoor settings; collaboration with teams, vendors, and clients; exposure to varying weather and noise; ability to run, stand, walk, lift moderate weights, and maintain vision requirements.
Hospitality, Customer Service, and Communication:
Exceptional guest service, professional communication, active listening, and personalized assistance.
Advanced Client Management Skills:
Build strong relationships, resolve issues promptly, and coordinate across locations.
Analytical and Problem‑Solving Abilities:
Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop improvement solutions.
Effective Training and Leadership Skills:
Hands‑on coaching, team building, operational software knowledge, leadership principles, and employee engagement.
Payroll Management:
Manage payroll, scheduling, and overtime control.
Excellent Communication and Reporting Skills:
Provide clear updates to operations, HR, and external vendors.
Cell Phone Use:
May be required; reimbursement per company policy.
Benefits
Health Benefits – Medical, vision, and dental insurance – Upon eligibility
401(k) – Upon eligibility
Supplemental Insurance – Life insurance and critical illness
Bonus opportunities
Internal leadership development program
Continuous nationwide growth opportunities
Paid time off
Paid training
Tuition assistance through Bellevue University – Up to $5,250 per year
Nationwide discounts through Perks at Work
Military friendly employer
Pay Transparency PMC is committed to pay transparency and equity among all employees. Employees have an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws and federal, state, and local laws on compensation, pay transparency, and pay equity.
Employee At Will Employment with PMC is on an at‑will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120‑day introductory period applies.
Fair Labor Standards Act (FLSA) This position is classified as non‑exempt under the FLSA, meaning employees in this role are eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring compensation complies with legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. PMC is compliant with all state workman’s compensation laws.
Employee Leave PMC is compliant with all state‑specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.
Equal Employment Opportunity Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA And Equal Employment Opportunity Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.
How To Apply If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly company application. We look forward to hearing from you!
Note This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
#J-18808-Ljbffr