IT Business Solutions Analyst
Carpenters Services Administrative Corporation, Los Angeles, California, United States, 90079
Overview
This IT Business Solutions Analyst serves as a key liaison between fund office departments and IT in supporting Taft-Hartley multi-employer benefit plans. The role ensures the accuracy and efficiency of eligibility data and systems for health, pension, annuity, and related benefits. Responsibilities include analyzing workflows, gathering and documenting requirements, developing user stories and QA deliverables, participating in system reviews and testing, and supporting user training and communication. A strong understanding of eligibility rules and trust fund operations is essential. Regular overtime is required and considered an essential function of this position.
Position Functions and Responsibilities
Analyze complex datasets using SQL and visualization tools to uncover trends, identify discrepancies, and deliver actionable insights through reports and dashboards
Conduct market and industry research, assist senior team members with data compilation, and draft proposals that align client needs with strategic growth opportunities
Communicate with clients, stakeholders, and internal teams to gather requirements, provide updates, and support project execution across all phases
Facilitate daily project activities, manage documentation and deliverables, and use project management tools to track tasks, upload assets, and generate status reports
Participate in meetings and agile ceremonies, take organized notes, and support special initiatives by preparing training materials and communication plans
Design and execute test plans, perform various testing types, and collaborate with developers and analysts to validate outputs and resolve defects
Review technical documentation, maintain detailed QA records, and ensure compliance with departmental standards through continuous improvement efforts
Support automated testing by writing scripts, monitoring post-deployment performance, and contributing to release validation and software quality enhancements
Interpret complex eligibility rules, configure benefit systems, and maintain rule engines to ensure accurate determinations and regulatory compliance
Analyze trust fund workflows, recommend automation opportunities, and evaluate platforms for digital transformation in benefits administration
Collaborate with legal and compliance teams, troubleshoot system issues, and manage upgrades to ensure systems reflect trust fund structures and ERISA/HIPAA requirements
Translate business needs into functional specifications, serve as a liaison between IT and business units, and present findings to leadership and governance committees
Provide excellent customer service, support change management efforts, and create reports for internal stakeholders, auditors, and regulatory agencies
Assist senior team members with research, project execution, and data compilation
Serve as the liaison between IT and business units, translating technical concepts into business-friendly language
Support change management efforts by preparing documentation, training materials, and communication plans
Preferred Qualifications and Skills
Must possess a proactive and service-oriented approach to solving project related problems
Experience with formal software development life cycle and business analysis methodologies
Advanced knowledge of Microsoft Office products, including proficiency in Microsoft Excel
Able to take strategic direction from management
3–5 years of experience as a Benefits Analyst, preferably in benefits administration, healthcare, or union trust fund settings
1+ year of SQL experience
Experience in all phases of the systems development life cycle
Self-motivated and driven with ability to work independently within a collaborative work environment
Participates, and interacts professionally during meetings, company events, and seminars
Strong analytical and problem-solving skills
Familiarity with eligibility systems, benefits platforms, or ERP systems
Excellent communication and interpersonal skills
Ability to manage multiple projects and priorities in a unionized environment
Supervisory Responsibility • This position has no supervisory responsibilities (may necessitate to take lead on projects)
Work Environment/ Physical Demands
While performing the duties of this position, the employee will perform duties in an office setting on a full-time basis
This position will require overtime on a regular basis and is an essential job function
While performing the duties of this position, the employee is regularly required to use hands and fingers to handle or operate objects, tools or controls, and to reach with hands and arms. The employee is frequently required to stand, talk and listen.
Travel
Minimal to no travel. Occasional travel to business-related events, offices and/or seminars may be required
NOTE:
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similarly related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. CSAC is an equal opportunity employer and encourage applications from all qualified candidates regardless of gender, race, ethnicity, national origin, age, sexual orientation, marital status, religion, disability or any other classification protected by law.
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Position Functions and Responsibilities
Analyze complex datasets using SQL and visualization tools to uncover trends, identify discrepancies, and deliver actionable insights through reports and dashboards
Conduct market and industry research, assist senior team members with data compilation, and draft proposals that align client needs with strategic growth opportunities
Communicate with clients, stakeholders, and internal teams to gather requirements, provide updates, and support project execution across all phases
Facilitate daily project activities, manage documentation and deliverables, and use project management tools to track tasks, upload assets, and generate status reports
Participate in meetings and agile ceremonies, take organized notes, and support special initiatives by preparing training materials and communication plans
Design and execute test plans, perform various testing types, and collaborate with developers and analysts to validate outputs and resolve defects
Review technical documentation, maintain detailed QA records, and ensure compliance with departmental standards through continuous improvement efforts
Support automated testing by writing scripts, monitoring post-deployment performance, and contributing to release validation and software quality enhancements
Interpret complex eligibility rules, configure benefit systems, and maintain rule engines to ensure accurate determinations and regulatory compliance
Analyze trust fund workflows, recommend automation opportunities, and evaluate platforms for digital transformation in benefits administration
Collaborate with legal and compliance teams, troubleshoot system issues, and manage upgrades to ensure systems reflect trust fund structures and ERISA/HIPAA requirements
Translate business needs into functional specifications, serve as a liaison between IT and business units, and present findings to leadership and governance committees
Provide excellent customer service, support change management efforts, and create reports for internal stakeholders, auditors, and regulatory agencies
Assist senior team members with research, project execution, and data compilation
Serve as the liaison between IT and business units, translating technical concepts into business-friendly language
Support change management efforts by preparing documentation, training materials, and communication plans
Preferred Qualifications and Skills
Must possess a proactive and service-oriented approach to solving project related problems
Experience with formal software development life cycle and business analysis methodologies
Advanced knowledge of Microsoft Office products, including proficiency in Microsoft Excel
Able to take strategic direction from management
3–5 years of experience as a Benefits Analyst, preferably in benefits administration, healthcare, or union trust fund settings
1+ year of SQL experience
Experience in all phases of the systems development life cycle
Self-motivated and driven with ability to work independently within a collaborative work environment
Participates, and interacts professionally during meetings, company events, and seminars
Strong analytical and problem-solving skills
Familiarity with eligibility systems, benefits platforms, or ERP systems
Excellent communication and interpersonal skills
Ability to manage multiple projects and priorities in a unionized environment
Supervisory Responsibility • This position has no supervisory responsibilities (may necessitate to take lead on projects)
Work Environment/ Physical Demands
While performing the duties of this position, the employee will perform duties in an office setting on a full-time basis
This position will require overtime on a regular basis and is an essential job function
While performing the duties of this position, the employee is regularly required to use hands and fingers to handle or operate objects, tools or controls, and to reach with hands and arms. The employee is frequently required to stand, talk and listen.
Travel
Minimal to no travel. Occasional travel to business-related events, offices and/or seminars may be required
NOTE:
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similarly related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. CSAC is an equal opportunity employer and encourage applications from all qualified candidates regardless of gender, race, ethnicity, national origin, age, sexual orientation, marital status, religion, disability or any other classification protected by law.
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