About the job Account Manager, IT -Japanese Bilingual
Our client, an IT Firm in NYC, is looking for an Account Manager -Japanese Bilingual JobDescription Client Relationship Management:
Develop and nurture long-term relationships with assigned MSP clients, understanding their needs and proactively addressing concerns. Service Delivery Oversight:
Monitor the delivery of IT services against SLAs, ensuring timely issue resolution and client satisfaction. Account Growth:
Identify potential opportunities to expand service offerings within existing accounts, including upselling and cross-selling additional IT solutions. Contract Management:
Manage client contracts, renewals, and billing processes, ensuring compliance with agreed terms. Performance Reporting:
Regularly analyze client data and generate reports to demonstrate the value of MSP services and identify areas for improvement. Technical Understanding:
Possess a basic understanding of IT infrastructure, network management, security, and cloud technologies to effectively communicate with clients and technical teams. Proactive Engagement:
Conduct regular client check-ins, anticipate potential issues, and proactively address them to maintain a high level of service. Collaboration:
Work closely with internal teams like sales, technical support, and engineering to ensure seamless client experience. Requirement Proven track record of 5+ years in IT, with exceptional communication abilities, across roles in Engineering, PM, and Account Management. Fluency in both English and Japanese (native level) is essential.
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Our client, an IT Firm in NYC, is looking for an Account Manager -Japanese Bilingual JobDescription Client Relationship Management:
Develop and nurture long-term relationships with assigned MSP clients, understanding their needs and proactively addressing concerns. Service Delivery Oversight:
Monitor the delivery of IT services against SLAs, ensuring timely issue resolution and client satisfaction. Account Growth:
Identify potential opportunities to expand service offerings within existing accounts, including upselling and cross-selling additional IT solutions. Contract Management:
Manage client contracts, renewals, and billing processes, ensuring compliance with agreed terms. Performance Reporting:
Regularly analyze client data and generate reports to demonstrate the value of MSP services and identify areas for improvement. Technical Understanding:
Possess a basic understanding of IT infrastructure, network management, security, and cloud technologies to effectively communicate with clients and technical teams. Proactive Engagement:
Conduct regular client check-ins, anticipate potential issues, and proactively address them to maintain a high level of service. Collaboration:
Work closely with internal teams like sales, technical support, and engineering to ensure seamless client experience. Requirement Proven track record of 5+ years in IT, with exceptional communication abilities, across roles in Engineering, PM, and Account Management. Fluency in both English and Japanese (native level) is essential.
#J-18808-Ljbffr