Commercial Lines Account Manager
HUB International, Albuquerque, New Mexico, United States, 87101
About HUB
At HUB International, we advise businesses and individuals on how to reach their goals. We believe in protecting and supporting the aspirations of individuals, families, and businesses by providing help to evaluate their risks and develop solutions tailored to their needs. When you join HUB, you become part of a vast network of risk, insurance, employee benefits, retirement, and wealth management specialists who bring clarity to a changing world through tailored solutions and unrelenting advocacy. We’re more than an insurance broker—we’re a network of doers with diverse backgrounds and a shared purpose: supporting our clients, colleagues, and communities. We believe great work happens when people feel valued, heard, and empowered to grow.
Account Manager
The Account Manager (AM) will provide professional, courteous service to our Commercial Lines clients, producers, and company personnel. With a positive attitude, the AM will provide a high level of support in obtaining, maintaining, expanding, and servicing our commercial accounts. Working alongside the Producers, the AM shall be responsible for overseeing management of assigned accounts, including liaison with appropriate decision makers, carrier interface/marketing, collaboration with HUB colleagues, and negotiation of coverage terms and conditions, as well as issues related to policy processing and data maintenance in the Epic agency management system. This role includes routine changes (e.g., adding a new vehicle to the policy) and other transactional or clerical work within the AM domain. This role requires professionalism, drive, determination, and self-motivation to manage the needs of the producer and the clients.
Job Responsibilities
Manages a book of insurance business with appropriate independent discretion, autonomy, and decision-making. Provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues to maintain or exceed retention targets. Supports Sales staff in obtaining, maintaining, and expanding business. May be responsible for account rounding and development of new business in accordance with standard practices, policies, and procedures. Acts as liaison between clients and insurance carriers to resolve escalated, complex service issues. Negotiates with underwriters and carriers. Troubleshoots claims and billing issues. Responsible for overall retention of accounts in the assigned book of business. Develops new business from existing accounts and assigned leads; contributes to departmental production goals; identifies and follows up on cross-selling opportunities when appropriate. Produces binders, certificates, endorsements, and related items with verified accuracy. Maintains controls on renewals and binders to ensure timely preparation and processing. Prepares summaries of insurance, schedules, and proposals for account review. Renews and markets as needed; coordinates renewal activities with the producer. Assists Producers with the premium collection process and addresses accounting issues. Refers current and prospective clients to other departments for solicitation of those lines of business. Assists clients with claims when necessary. Adheres to all Agency systems, procedures, and state regulations. Assists the Producer with implementing the client’s strategic plan, including value-added services such as Pre-Renewal Strategic Planning, Risk ID Assessments, Contract Reviews, Claims Reviews (in coordination with Claims Management), Market Analysis, Stewardship Reports, Deductible Analysis, and more. Supports the producer in understanding clients’ insurance objectives and analyzes insurance plans for suitability; stays informed about industry changes and external factors that may impact clients; makes recommendations accordingly (independently of manager approval when appropriate). Helps manage, organize, and conduct client meetings; documents conversations with clients and carrier representatives; updates HUB systems and ensures data accuracy. Supports and helps develop less experienced CSA staff; attends industry-related continuing education and training.
Qualifications
Five (5) years of experience in commercial lines with an insurance company or agency High school diploma required; some college preferred; college degree desired Property and Casualty Insurance License Good telephone technique and the ability to communicate effectively with clients and staff Proficiency with Microsoft Office Suite (Word, Excel, Outlook) Ability to understand policy forms and coverage descriptions Strong mathematical skills Proficiency with computer systems, including agency management systems Ability to work in a positive team environment Strong typing skills and ability to compose clear letters Excellent organizational skills and high attention to detail Hybrid work schedule; must be able to work onsite at the designated office location a minimum of three days per week Willingness to attend educational classes
What You’ll Bring To The Role
Client-focused mindset and strong problem-solving skills Ability to collaborate across teams and regions Strong communication and relationship-building capabilities Initiative, adaptability, and alignment with HUB values
Why Join HUB?
Our Vision: To be everywhere risk exists—today and tomorrow—helping protect what matters most. Our Mission: To protect and support the aspirations of individuals, families, and businesses, while empowering our employees to learn, grow, and make a difference in their communities. At HUB, we invest in our people. Our entrepreneurial culture fosters innovation, ownership, and continuous improvement—giving you the opportunity to build a meaningful career while delivering real impact for clients and communities.
We Offer
Competitive compensation and comprehensive benefits Medical, dental, vision, and voluntary insurance options Health Savings Account (HSA) funding 401(k) with company match Company-paid life insurance and short-term disability Optional supplemental life and long-term disability Wellness programs and resources Paid parental leave Generous paid time off (vacation, holidays, sick, and personal time) Strong work-life balance Career growth and development in a rapidly expanding organization A collaborative, high-performing team culture Community impact through HUB Gives
Our Core Values
Entrepreneurship: We encourage innovation and thoughtful risk-taking. Integrity: We do the right thing—every time. Teamwork: We work together to achieve the best results. Accountability: We take ownership of outcomes. Service: We serve our clients, communities, and one another.
Culture & Belonging
We are committed to fostering a workplace where everyone feels a true sense of belonging. We value diverse experiences and perspectives and strive to create an environment where all voices are welcomed and respected. If you require accommodation at any stage of the recruitment process, please let us know—we are here to support you. At HUB, inclusion isn’t just part of what we do—it’s at the heart of who we are.
Department: Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team at HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
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At HUB International, we advise businesses and individuals on how to reach their goals. We believe in protecting and supporting the aspirations of individuals, families, and businesses by providing help to evaluate their risks and develop solutions tailored to their needs. When you join HUB, you become part of a vast network of risk, insurance, employee benefits, retirement, and wealth management specialists who bring clarity to a changing world through tailored solutions and unrelenting advocacy. We’re more than an insurance broker—we’re a network of doers with diverse backgrounds and a shared purpose: supporting our clients, colleagues, and communities. We believe great work happens when people feel valued, heard, and empowered to grow.
Account Manager
The Account Manager (AM) will provide professional, courteous service to our Commercial Lines clients, producers, and company personnel. With a positive attitude, the AM will provide a high level of support in obtaining, maintaining, expanding, and servicing our commercial accounts. Working alongside the Producers, the AM shall be responsible for overseeing management of assigned accounts, including liaison with appropriate decision makers, carrier interface/marketing, collaboration with HUB colleagues, and negotiation of coverage terms and conditions, as well as issues related to policy processing and data maintenance in the Epic agency management system. This role includes routine changes (e.g., adding a new vehicle to the policy) and other transactional or clerical work within the AM domain. This role requires professionalism, drive, determination, and self-motivation to manage the needs of the producer and the clients.
Job Responsibilities
Manages a book of insurance business with appropriate independent discretion, autonomy, and decision-making. Provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues to maintain or exceed retention targets. Supports Sales staff in obtaining, maintaining, and expanding business. May be responsible for account rounding and development of new business in accordance with standard practices, policies, and procedures. Acts as liaison between clients and insurance carriers to resolve escalated, complex service issues. Negotiates with underwriters and carriers. Troubleshoots claims and billing issues. Responsible for overall retention of accounts in the assigned book of business. Develops new business from existing accounts and assigned leads; contributes to departmental production goals; identifies and follows up on cross-selling opportunities when appropriate. Produces binders, certificates, endorsements, and related items with verified accuracy. Maintains controls on renewals and binders to ensure timely preparation and processing. Prepares summaries of insurance, schedules, and proposals for account review. Renews and markets as needed; coordinates renewal activities with the producer. Assists Producers with the premium collection process and addresses accounting issues. Refers current and prospective clients to other departments for solicitation of those lines of business. Assists clients with claims when necessary. Adheres to all Agency systems, procedures, and state regulations. Assists the Producer with implementing the client’s strategic plan, including value-added services such as Pre-Renewal Strategic Planning, Risk ID Assessments, Contract Reviews, Claims Reviews (in coordination with Claims Management), Market Analysis, Stewardship Reports, Deductible Analysis, and more. Supports the producer in understanding clients’ insurance objectives and analyzes insurance plans for suitability; stays informed about industry changes and external factors that may impact clients; makes recommendations accordingly (independently of manager approval when appropriate). Helps manage, organize, and conduct client meetings; documents conversations with clients and carrier representatives; updates HUB systems and ensures data accuracy. Supports and helps develop less experienced CSA staff; attends industry-related continuing education and training.
Qualifications
Five (5) years of experience in commercial lines with an insurance company or agency High school diploma required; some college preferred; college degree desired Property and Casualty Insurance License Good telephone technique and the ability to communicate effectively with clients and staff Proficiency with Microsoft Office Suite (Word, Excel, Outlook) Ability to understand policy forms and coverage descriptions Strong mathematical skills Proficiency with computer systems, including agency management systems Ability to work in a positive team environment Strong typing skills and ability to compose clear letters Excellent organizational skills and high attention to detail Hybrid work schedule; must be able to work onsite at the designated office location a minimum of three days per week Willingness to attend educational classes
What You’ll Bring To The Role
Client-focused mindset and strong problem-solving skills Ability to collaborate across teams and regions Strong communication and relationship-building capabilities Initiative, adaptability, and alignment with HUB values
Why Join HUB?
Our Vision: To be everywhere risk exists—today and tomorrow—helping protect what matters most. Our Mission: To protect and support the aspirations of individuals, families, and businesses, while empowering our employees to learn, grow, and make a difference in their communities. At HUB, we invest in our people. Our entrepreneurial culture fosters innovation, ownership, and continuous improvement—giving you the opportunity to build a meaningful career while delivering real impact for clients and communities.
We Offer
Competitive compensation and comprehensive benefits Medical, dental, vision, and voluntary insurance options Health Savings Account (HSA) funding 401(k) with company match Company-paid life insurance and short-term disability Optional supplemental life and long-term disability Wellness programs and resources Paid parental leave Generous paid time off (vacation, holidays, sick, and personal time) Strong work-life balance Career growth and development in a rapidly expanding organization A collaborative, high-performing team culture Community impact through HUB Gives
Our Core Values
Entrepreneurship: We encourage innovation and thoughtful risk-taking. Integrity: We do the right thing—every time. Teamwork: We work together to achieve the best results. Accountability: We take ownership of outcomes. Service: We serve our clients, communities, and one another.
Culture & Belonging
We are committed to fostering a workplace where everyone feels a true sense of belonging. We value diverse experiences and perspectives and strive to create an environment where all voices are welcomed and respected. If you require accommodation at any stage of the recruitment process, please let us know—we are here to support you. At HUB, inclusion isn’t just part of what we do—it’s at the heart of who we are.
Department: Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team at HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
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