Highgate Hotels L.P.
Compensation Type
Yearly
Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location Le Meridien Columbus, The Joseph
Overview The Sales & Marketing Manager is responsible for creating and maintaining marketing strategies to meet objectives and enhance the image of the hotel; they are also responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments and prospecting/closing on assigned accounts/territory to positively impact hotel revenues. He/she will evaluate customer feedback, market conditions, and competitor information to implement sales and marketing strategies. The Sales & Marketing Manager will help coordinate and execute all marketing, advertising, promotional activities and social media campaigns.
Responsibilities
Develop and implement social media strategy designed to support hotel priorities
Lead special promotions relating to direct sales segments
Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing revenues
Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team
Complete administrative tasks to support the overall sales operation including but not limited to drafting contracts, building group resumes and BEO’s, building group room blocks, tracking sales and marketing expenses, awarding loyalty points, departmental weekly reports, and completing rooming lists
Curate and host on-brand activations
Participate in MOD schedule (may need to work weekends on occasion)
Meet or exceed set goals
Provide support as event coordinator when necessary
Ability to work proficiently quickly in a high-pressure & fast paced environment
Exceptional with details and follow up
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Assist with and manage Lead Volume and/or RFP bids
Assist with completion of Month End Reports for Group Sales
Other duties, as required, related to Sales related systems or hotel operations
Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program
Meet or exceed sales solicitation call goals as assigned by the Director of Sales
Invite clients to the hotel for entertainment, lunches, tours and site inspections
Assist in the preparation of required reports in a timely manner
Manage influencer and VIP media visits and outreach
Manage content creation and hotel photoshoots
Menu design and in-house marketing collateral design
Manage email marketing campaigns
Qualifications
High School diploma or equivalent required and/or experience in a hotel or a related field preferred
At least 3 to 5 years of progressive experience in a hotel or related field preferred
College course work in related field helpful
Computer knowledge/skills required
Flexible and long hours sometimes required
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Maintain a warm and friendly demeanor at all times
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
Attending all hotel required meetings and trainings
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
Must be able to cross-train in other hotel-related areas
Must be able to maintain confidentiality of information
Must be able to show initiative, including anticipating guest or operational needs
Perform other duties as requested by the Director
#J-18808-Ljbffr
Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location Le Meridien Columbus, The Joseph
Overview The Sales & Marketing Manager is responsible for creating and maintaining marketing strategies to meet objectives and enhance the image of the hotel; they are also responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments and prospecting/closing on assigned accounts/territory to positively impact hotel revenues. He/she will evaluate customer feedback, market conditions, and competitor information to implement sales and marketing strategies. The Sales & Marketing Manager will help coordinate and execute all marketing, advertising, promotional activities and social media campaigns.
Responsibilities
Develop and implement social media strategy designed to support hotel priorities
Lead special promotions relating to direct sales segments
Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing revenues
Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team
Complete administrative tasks to support the overall sales operation including but not limited to drafting contracts, building group resumes and BEO’s, building group room blocks, tracking sales and marketing expenses, awarding loyalty points, departmental weekly reports, and completing rooming lists
Curate and host on-brand activations
Participate in MOD schedule (may need to work weekends on occasion)
Meet or exceed set goals
Provide support as event coordinator when necessary
Ability to work proficiently quickly in a high-pressure & fast paced environment
Exceptional with details and follow up
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Assist with and manage Lead Volume and/or RFP bids
Assist with completion of Month End Reports for Group Sales
Other duties, as required, related to Sales related systems or hotel operations
Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program
Meet or exceed sales solicitation call goals as assigned by the Director of Sales
Invite clients to the hotel for entertainment, lunches, tours and site inspections
Assist in the preparation of required reports in a timely manner
Manage influencer and VIP media visits and outreach
Manage content creation and hotel photoshoots
Menu design and in-house marketing collateral design
Manage email marketing campaigns
Qualifications
High School diploma or equivalent required and/or experience in a hotel or a related field preferred
At least 3 to 5 years of progressive experience in a hotel or related field preferred
College course work in related field helpful
Computer knowledge/skills required
Flexible and long hours sometimes required
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Maintain a warm and friendly demeanor at all times
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
Attending all hotel required meetings and trainings
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
Must be able to cross-train in other hotel-related areas
Must be able to maintain confidentiality of information
Must be able to show initiative, including anticipating guest or operational needs
Perform other duties as requested by the Director
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