Bilingual Call Center Customer Support Representative
National Association of Women in Construction, New Bremen, Ohio, United States
Discover a more connected career
Looking for an opportunity to make a difference? Then you may have found your next career move. We're looking for a Call Center Customer Service Representative, based out of Alpharetta, GA, to join our team and help connect America.
Connecting you to great benefits
Weekly Paychecks
Paid Time Off, Parental Leave, and Holidays
Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
401(k) w/ Company Match
Stock Purchase Plan
Education Reimbursement
Legal Insurance
Discounts on gym memberships, pet insurance, and much more!
What you'll do
Provide friendly, courteous, and quality support to all users
Respond to incoming telephone calls, voicemails, web-submissions, emails, chats, and face to face requests for assistance from users experiencing problems
Troubleshoot, analyze, resolve, track, escape and accurately document various technical problems (i.e. client-specific applications, printers, workstations, etc.) using the company's call tracking system
Route and elevate incidents & work orders to appropriate resources
Research questions, technical issues, error messages, etc using available information resources
What you'll need
To be 18 years of age or older
Authorization to work in the United States for this company
Bilingual in Spanish
Previous experience in customer service, call center, technical field or a similar role is a strong advantage, as is demonstrated experience with consumer support via telephone
The ability to quickly analyze situations, identify the root cause of problems, and find effective solutions is highly valued, especially when dealing with challenging situations and difficult customers.
Multitasking ability
Basic computer literacy is required, along with the ability to quickly learn and use specific tools like Customer Relationship Management (CRM) systems and call center software
Why grow your career with us Your career here is more than just a job - it's your pathway to opportunity. Our hands‑on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety‑first culture that ensures you can do what you do best, with peace of mind.
Building stronger solutions together Our company is an equal‑opportunity employer - we are committed to providing a work environment where everyone can thrive, grow, and feel connected.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Connecting you to great benefits
Weekly Paychecks
Paid Time Off, Parental Leave, and Holidays
Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
401(k) w/ Company Match
Stock Purchase Plan
Education Reimbursement
Legal Insurance
Discounts on gym memberships, pet insurance, and much more!
What you'll do
Provide friendly, courteous, and quality support to all users
Respond to incoming telephone calls, voicemails, web-submissions, emails, chats, and face to face requests for assistance from users experiencing problems
Troubleshoot, analyze, resolve, track, escape and accurately document various technical problems (i.e. client-specific applications, printers, workstations, etc.) using the company's call tracking system
Route and elevate incidents & work orders to appropriate resources
Research questions, technical issues, error messages, etc using available information resources
What you'll need
To be 18 years of age or older
Authorization to work in the United States for this company
Bilingual in Spanish
Previous experience in customer service, call center, technical field or a similar role is a strong advantage, as is demonstrated experience with consumer support via telephone
The ability to quickly analyze situations, identify the root cause of problems, and find effective solutions is highly valued, especially when dealing with challenging situations and difficult customers.
Multitasking ability
Basic computer literacy is required, along with the ability to quickly learn and use specific tools like Customer Relationship Management (CRM) systems and call center software
Why grow your career with us Your career here is more than just a job - it's your pathway to opportunity. Our hands‑on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety‑first culture that ensures you can do what you do best, with peace of mind.
Building stronger solutions together Our company is an equal‑opportunity employer - we are committed to providing a work environment where everyone can thrive, grow, and feel connected.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
#J-18808-Ljbffr