Responsibilities
Support channel strategy, planning and growth, community management and engagement efforts on Reddit – to build connections with and add value to online communities, deliver consumer insights, and detect reputational risk Identify key communities where Chase cardmembers engage and focus areas to launch new communities Monitor for trends, feedback and opportunities and engage with consumer comments on Reddit. Collaborate across teams to resolve customer issues efficiently, while identifying opportunities to improve processes Stay up-to-date on Reddit platform updates and features Keep a pulse on the evolution of AI search, with an eye on opportunities through Reddit Champion a mindset of testing and learning to continuously innovate and prove what’s working Communicate recommendations and insights to team members and partners either through written reports or presentations Support team members on various projects and campaigns, effectively communicating timelines, status and results Requirements
4 plus years of relevant experience in monitoring/community management, social media strategy or social media listening Knowledge of industry social media monitoring and management tools for social listening, monitoring, publishing, and reporting: building dashboards, boolean queries, tagging (e.g. Sprinklr, Khoros, Brandwatch, Tableau, native social analytics, Adobe Analytics, etc.) Strong writing and storytelling skills to craft engaging consumer responses and content on Reddit, as well as share community insights to inform strategic business decisions Creative thinker with a passion for online communities Understanding of Reddit’s platform and culture; ability to problem-solve and think critically, provide attention to detail and bring data curiosity Effectively communicate on project timelines, status and results Team player with enthusiastic attitude and entrepreneurial spirit. Eager to learn, have fun, contribute and make an impact Confidence to pitch fresh ideas, think creatively, and identify problems to solve Preferred
Benefits
comprehensive health care coverage on-site health and wellness centers retirement savings plan backup childcare tuition reimbursement mental health support financial coaching and more
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Support channel strategy, planning and growth, community management and engagement efforts on Reddit – to build connections with and add value to online communities, deliver consumer insights, and detect reputational risk Identify key communities where Chase cardmembers engage and focus areas to launch new communities Monitor for trends, feedback and opportunities and engage with consumer comments on Reddit. Collaborate across teams to resolve customer issues efficiently, while identifying opportunities to improve processes Stay up-to-date on Reddit platform updates and features Keep a pulse on the evolution of AI search, with an eye on opportunities through Reddit Champion a mindset of testing and learning to continuously innovate and prove what’s working Communicate recommendations and insights to team members and partners either through written reports or presentations Support team members on various projects and campaigns, effectively communicating timelines, status and results Requirements
4 plus years of relevant experience in monitoring/community management, social media strategy or social media listening Knowledge of industry social media monitoring and management tools for social listening, monitoring, publishing, and reporting: building dashboards, boolean queries, tagging (e.g. Sprinklr, Khoros, Brandwatch, Tableau, native social analytics, Adobe Analytics, etc.) Strong writing and storytelling skills to craft engaging consumer responses and content on Reddit, as well as share community insights to inform strategic business decisions Creative thinker with a passion for online communities Understanding of Reddit’s platform and culture; ability to problem-solve and think critically, provide attention to detail and bring data curiosity Effectively communicate on project timelines, status and results Team player with enthusiastic attitude and entrepreneurial spirit. Eager to learn, have fun, contribute and make an impact Confidence to pitch fresh ideas, think creatively, and identify problems to solve Preferred
Benefits
comprehensive health care coverage on-site health and wellness centers retirement savings plan backup childcare tuition reimbursement mental health support financial coaching and more
#J-18808-Ljbffr