Job Description
Posted Monday, December 18, 2023 at 5:00 AM
Position title:
Digital And Phone Sales Specialist
Performance Review:
Annually
Primary Purpose
Turn customer Inquiries from VIP website for Tire Quotes, Tire Appointment Requests, Service Estimates and Service Appointment Requests into sales at the stores
Assist customers through our live chat feature with any questions or needs. (Tire Pricing, General Questions, Customer Feedback, Appointment Request, Etc.)
Process all VIP website tire orders. Ensure tires are in stock or on order. Notify customer of any issues and work with them to resolve said issue. Relay all info accurate and effectively to the corresponding store.
Answer overflow calls to stores and turn them into visits to the stores.
Responsibilities Communication with customers
Reply in a timely manner (as quick as possible) to all customer inquiries from VIP website and live chat, using the most effective and proven ways to ensure a reply from the customer
Turn every customer inquiry into a conversation, either over email, phone, or live chat (phone preferred for website request)
Use selling skills and closing tactics to turn every customer conversation into a confirmed appointment at a VIP store
Follow up contact with each customer after their appointment to ensure their complete satisfaction with their experience at VIP
Communication with VIP Store Associates
Call store personnel when necessary to confirm local tire inventory required for tire installation appointments
Call store personnel to book appointments for customers (Tire Appointments and Service Appointments
Attributes Required High Energy, Sales-Driven Personality
Must be a proactive person who thrives in a fast-paced environment, works with a heightened sense of urgency, and seeks achievement through closing the sale (confirming a booked appointment)
Must be a very effective communicator, both over phone and as well as over email
Must be able to adapt communication style to that of a customer in order to be most effective and relate to each and every customer
Team Player
Must be a great team player, and have the ability to work seamlessly between personnel across all VIP locations on behalf of customers
Experience
The Ideal Candidate will be expected to have a vast knowledge of the Automotive industry. Candidates should have both hands on repair experience and customer service experience.
Compensation
Negotiable, based on current position, background and experience. Includes bonus opportunities based on confirming appointments at stores, customer survey score and growing tire sales.
Applying If you are interested in applying for this position, please send your letter of interest to Douglas Downer at Ddowner@vipauto.com . Your letter of interest should include a description of why you believe you will be a good fit for this position, given the requirements of the job listed above.
If you have questions regarding this position, please feel free to contact Douglas Downer at Ddowner@vipauto.com or at (603) 978-8865
#J-18808-Ljbffr
Position title:
Digital And Phone Sales Specialist
Performance Review:
Annually
Primary Purpose
Turn customer Inquiries from VIP website for Tire Quotes, Tire Appointment Requests, Service Estimates and Service Appointment Requests into sales at the stores
Assist customers through our live chat feature with any questions or needs. (Tire Pricing, General Questions, Customer Feedback, Appointment Request, Etc.)
Process all VIP website tire orders. Ensure tires are in stock or on order. Notify customer of any issues and work with them to resolve said issue. Relay all info accurate and effectively to the corresponding store.
Answer overflow calls to stores and turn them into visits to the stores.
Responsibilities Communication with customers
Reply in a timely manner (as quick as possible) to all customer inquiries from VIP website and live chat, using the most effective and proven ways to ensure a reply from the customer
Turn every customer inquiry into a conversation, either over email, phone, or live chat (phone preferred for website request)
Use selling skills and closing tactics to turn every customer conversation into a confirmed appointment at a VIP store
Follow up contact with each customer after their appointment to ensure their complete satisfaction with their experience at VIP
Communication with VIP Store Associates
Call store personnel when necessary to confirm local tire inventory required for tire installation appointments
Call store personnel to book appointments for customers (Tire Appointments and Service Appointments
Attributes Required High Energy, Sales-Driven Personality
Must be a proactive person who thrives in a fast-paced environment, works with a heightened sense of urgency, and seeks achievement through closing the sale (confirming a booked appointment)
Must be a very effective communicator, both over phone and as well as over email
Must be able to adapt communication style to that of a customer in order to be most effective and relate to each and every customer
Team Player
Must be a great team player, and have the ability to work seamlessly between personnel across all VIP locations on behalf of customers
Experience
The Ideal Candidate will be expected to have a vast knowledge of the Automotive industry. Candidates should have both hands on repair experience and customer service experience.
Compensation
Negotiable, based on current position, background and experience. Includes bonus opportunities based on confirming appointments at stores, customer survey score and growing tire sales.
Applying If you are interested in applying for this position, please send your letter of interest to Douglas Downer at Ddowner@vipauto.com . Your letter of interest should include a description of why you believe you will be a good fit for this position, given the requirements of the job listed above.
If you have questions regarding this position, please feel free to contact Douglas Downer at Ddowner@vipauto.com or at (603) 978-8865
#J-18808-Ljbffr