Communications Specialist - Dept

Overview

Job Title: Communications Specialist - Dept

Location: Summerville Campus

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 293888

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. Augusta University is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other. More details: https://www.augusta.edu/about/mission.php

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia (USG) is comprised of 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values are the foundation for all that we do. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Location: Augusta University

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information

The Office of the Registrar at Augusta University strives to serve our community with excellence, integrity, accuracy and efficiency. We provide superior customer service while maintaining and preserving student academic records, supporting academic progress and providing academic certification. Our office serves as a resource to students, faculty, staff and alumni.

The Registrar's Office Strives To

• Provide the highest quality service to students, faculty, staff and the community in a courteous and professional manner.
• Develop and implement standard operation procedures that will ensure the accuracy, integrity, security and preservation of academic records.
• Complete frequent peer analysis, stay informed on industry best practices, utilize the latest technology and encourage suggestions from our customers for delivering quality service.
• Provide professional development opportunities to expand the individual potential of Registrar employees to meet the needs of the department and university.

Job Summary

The Communications Specialist for the Registrar's Office is responsible for developing, managing, and delivering clear, accurate, and timely communications to students, faculty, staff, and campus partners. This position continuously reorganizes, refreshes, and maintains the Registrar's Office web presence, oversees communication workflows across multiple platforms, manages social media content, and serves as the primary liaison for key communication systems, including Pathify, Slate, and Apex. The specialist ensures all messaging aligns with institutional standards and supports departmental goals related to student success, registration, academic records, and policy awareness. They will serve as the communication representative for all Registrar projects. Completes other duties as assigned.

Responsibilities

• STUDENT-FACING COMMUNICATIONS: Execute targeted campaigns for registration periods, deadlines, and policy updates. Implement automated messaging through Slate integrated with Banner. Standardize and simplify student-facing language for clarity. Maintain a comprehensive communication map to ensure timely, coordinated outreach.
• DIGITAL CONTENT DEVELOPMENT: Produce instructional videos and guides for registration, course planning, and transcript requests. Enhance Pathify presence with accessible, visually consistent content. Integrate key student services (registration, degree audit, profiles) into the portal for seamless navigation.
• WEB CONTENT MANAGEMENT: Lead full redesign of Registrar's website to align with AU branding and accessibility standards. Use analytics to monitor engagement and drive continuous improvement. Maintain site organization for optimal user experience.
• INTERNAL COMMUNICATIONS AND DOCUMENTATION: Update and manage critical internal documents (Scheduling Manual, Catalog templates). Deliver timely communications to faculty/staff on registration, policy changes, FERPA, grading, etc.
• MARKETING AND BRAND ALIGNMENT: Serve as liaison with AU Communications to ensure all messaging reflects institutional tone and branding.
• ANALYTICS AND CONTINUOUS IMPROVEMENT: Track engagement across web, email, Pathify, and video content. Identify pain points and recommend CRM-based solutions to reduce email dependency.
• DATA AND BRANDING COMPLIANCE: Review analytics for adherence to AU and IE standards. Propose new data views based on campus feedback.
• ADDITIONAL INITIATIVES: Manage crisis communications for system outages. Support social media announcements via AU main channels. Conduct surveys to measure communication effectiveness and inform improvements.
• OTHER: Perform all other duties as assigned.

Qualifications

• Required Qualifications
• Bachelor's degree from an accredited college or university in communications, marketing, public relations, higher education, or a related field.
• Preferred Qualifications
• Experience in higher education, especially in student services or academic operations. Knowledge of Pathify, Slate, or Apex (or comparable CRM/communication systems). Basic graphic design skills (e.g., Canva, Adobe Creative Suite). Understanding of accessibility standards for web and digital communications.
• Knowledge, Skills, & Abilities
• Proficient in Microsoft Office and other computer software/databases.
• Familiarity with website content management systems.
• Experience creating digital content and managing communication platforms.
• Skills
• Excellent interpersonal, written, and verbal communication skills to assist customers in a concise, comprehensive manner.
• Detail-oriented with strong prioritization and organizational skills.
• Strong writing, editing, and proofreading skills with attention to detail.
• Abilities
• Ability to maintain confidentiality.
• Ability to retain information as provided during training and day-to-day operations.
• Ability to manage multiple deadlines and work in a fast-paced, collaborative environment.
• Ability to operate a computer and to maintain a position at a computer for 8 hours per day, 5 days per week.

Shift, Salary & Benefits

• Shift: Days; M-F
• Pay Band: B7
• Salary: $20.28/hourly-$25.34/hourly
• Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period & Benefits

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits may include health, dental, life insurance; retirement options; vacation, sick leave, and paid holidays. Tuition Assistance Program may be available after six months of employment.

Conditions of Employment

All selected candidates are required to pass a Background Check prior to starting. Depending on the duties, a credit check may be required. Motor vehicle reports may be required. Faculty hires may require original transcripts and credential evaluations for foreign degrees. All employees must safeguard confidential information and adhere to cybersecurity and privacy policies.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. Augusta University is a patient-and family-centered care institution. The university is a tobacco-free environment; tobacco use is prohibited on campus.

Equal Employment Opportunity: Augusta University is an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today at https://www.augusta.edu/hr/jobs/

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university, or > Internal Applicants if you are a current university employee. For assistance, contact 706-721-9365.