Patient Relations Representative Job at Gastro Health in Miami

Gastro Health is seeking a Full‑Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You’ll find a collaborative team of coworkers and providers, as well as consistent hours. This role offers: A great work/life balance No weekends or evenings – Monday thru Friday Paid holidays and paid time off Rapidly growing team with opportunities for advancement Competitive compensation Benefits package Duties you will be responsible for: Answer all incoming calls and route them to appropriate personnel; take messages and send tasks as necessary for all care centers. Schedule, confirm, and cancel office appointments as patients call in. Work on referrals and import demographics from patient portal. Pick up voicemail messages on a daily basis. Verify patients health plan benefits and obtain authorization, if needed. Assist patients with questions and/or concerns regarding procedures. Request medical records from doctors and hospitals. Call in new prescriptions and refills and obtain authorization if necessary. Obtain lab results including stat requests. Other duties as assigned. Minimum Requirements High school diploma or GED equivalent 2+ years medical administration experience desired Bilingual (English/Spanish) required We offer a comprehensive benefits package to our eligible employees: 401(k) retirement plan with employer Safe Harbor Non‑Elective Contributions of 3% Discretionary profit‑sharing contributions of up to 4% Health insurance Employer contributions to HSAs and HRAs Dental, Vision, Flexible spending accounts Voluntary life and disability insurance Accident and hospital indemnity insurance Critical illness insurance Identity theft insurance, Legal insurance, Pet insurance Paid time off Discounts at local fitness clubs, AT&T, and other retailers Additionally, Gastro Health participates in Tickets at Work, providing discounts on concerts, travel, movies, and more. Interested in learning more? Click here to learn more about the location. Gastro Health is the largest gastroenterology multi‑specialty group in the United States, with over 130+ locations. Our team consists of leading gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals who share our mission to provide outstanding medical care and an exceptional healthcare experience. Gastro Health is a proud Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We thank you for your interest in joining our growing Gastro Health team! #J-18808-Ljbffr