Overview Wipro Technologies-USA is seeking a dynamic and experienced Client Expansion Director within our BPS/BPO segment, targeting the HiTech/New Age sector. This role engages with global teams and leverages extensive knowledge and experience in the BPO industry, ideally exceeding 15 years. The position focuses on fostering collaboration and cultivating enduring partnerships with client teams, with an emphasis on understanding emerging trends and innovations in the BPO sector to exceed client expectations and drive meaningful success across operations.
If your skills, experience, and qualifications match those in this job overview, do not delay your application. Key Responsibilities
Actively engage and collaborate with diverse client teams to nurture strategic relationships that facilitate growth opportunities and enhance account performance. Work hand-in-hand with the delivery organization, ensuring they are equipped and motivated to achieve client success while proactively identifying and addressing any challenges that arise. Assist the delivery team in comprehending client requirements, ensuring that communication and reporting are effectively executed back to client teams. Establish and maintain opportunities through strategic networking, account management, and ongoing relationship development. Engage in thorough data analysis to synthesize insights and present tailored solutions to senior leadership and C-level executives, demonstrating how our services can optimize their operations. Ideal Experience / Competencies / Qualifications
Previous experience working with Microsoft or Amazon. Minimum of 15 years of extensive experience in BPO/BPS services, demonstrating a well-rounded track record across various operational areas such as trust and safety, eCommerce, finance and accounting, supply chain, procurement, HR, and contact center operations. A rich professional network with a proven ability to build and nurture relationships with key decision-makers, facilitating mutually beneficial partnerships. In-depth knowledge of outsourced solutions, with a strong ability to navigate and influence senior leaders effectively to drive business initiatives. Exceptional leadership qualities, with a natural talent for motivating teams to exceed their goals and adapt to changing business landscapes. Strong business acumen, with the capability to strategize effectively and identify opportunities that align with broader business objectives and challenges. A Bachelor's degree in a relevant field is required. Compensation and Benefits Expected annual pay for this role ranges from $150,000.00 to $210,000.00. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), and other paid and unpaid leave options. Company Note Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention—of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA — as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. xsgimln Applications from people with disabilities are explicitly welcome.
If your skills, experience, and qualifications match those in this job overview, do not delay your application. Key Responsibilities
Actively engage and collaborate with diverse client teams to nurture strategic relationships that facilitate growth opportunities and enhance account performance. Work hand-in-hand with the delivery organization, ensuring they are equipped and motivated to achieve client success while proactively identifying and addressing any challenges that arise. Assist the delivery team in comprehending client requirements, ensuring that communication and reporting are effectively executed back to client teams. Establish and maintain opportunities through strategic networking, account management, and ongoing relationship development. Engage in thorough data analysis to synthesize insights and present tailored solutions to senior leadership and C-level executives, demonstrating how our services can optimize their operations. Ideal Experience / Competencies / Qualifications
Previous experience working with Microsoft or Amazon. Minimum of 15 years of extensive experience in BPO/BPS services, demonstrating a well-rounded track record across various operational areas such as trust and safety, eCommerce, finance and accounting, supply chain, procurement, HR, and contact center operations. A rich professional network with a proven ability to build and nurture relationships with key decision-makers, facilitating mutually beneficial partnerships. In-depth knowledge of outsourced solutions, with a strong ability to navigate and influence senior leaders effectively to drive business initiatives. Exceptional leadership qualities, with a natural talent for motivating teams to exceed their goals and adapt to changing business landscapes. Strong business acumen, with the capability to strategize effectively and identify opportunities that align with broader business objectives and challenges. A Bachelor's degree in a relevant field is required. Compensation and Benefits Expected annual pay for this role ranges from $150,000.00 to $210,000.00. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), and other paid and unpaid leave options. Company Note Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention—of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA — as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. xsgimln Applications from people with disabilities are explicitly welcome.