Data Entry Clerk II

divh2Data Entry Clerk II/h2pCGI Federal is looking for experienced Support Associates to support the Minneapolis Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment./ppYour future duties and responsibilities include:/pulliOperate various equipment for high-speed scanning, mail out, and metering of mail./liliPrepare and mail envelopes with correct passport and corresponding supporting documents./liliBox and archive files for storage purposes./liliInterface with passport applicants at Agency/Center Information and Will-Call counters:/liulliAt the Information Station, ensure appointment is scheduled;/liliReview passport application, photograph, identification and supporting documentation for completeness prior to adjudication;/liliEnsure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information./liliPrior to distributing to applicants, print and review passport books for accuracy and quality./liliProcess refund/reimbursement requests./liliGenerate a credit card payment from the applicant and distribute completed batches to the Cashiers Office. Verify all completed transactions and run designated reports./liliAssist with Acceptance Agent training: prepare training materials, conduct meet-and-greets, set-up training sessions, conduct office tours, etc./liliAssist CSM in maintaining and cataloging electronic records of passport acceptance facilities./liliContact applicants to request necessary documents./liliResolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application./liliPer the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system./li/ulpRequired qualifications to be successful in this role include:/pulliHS diploma or GED/liliThree years of general office experience/liliTwo years of experience utilizing a variety of office software, specifically Microsoft Office/liliCapable of performing tasks while maintaining a high level of accuracy/liliAbility to work in one place and traverse the office on a continuing basis/liliMust maintain constant awareness of all aspects of internal and external security/liliAbility to successfully complete the CGI Background Investigation to include: 50 State Criminal, Education and Employment checks; additionally, your ability to successfully complete a Credit and/or Driving Records check may be conducted if required by the contract for continued employment/liliDue to the nature of the government contract requirements and/or clearance requirements, US citizenship and an ability to obtain an MRPT clearance is required/liliSelected candidates must be able to frequently lift and carry up to 45 lbs. This position may require long hours of standing, so candidates will be expected to stand and walk around the worksite for the entirety of their shift./li/ulpSkills:/pulliCommunication (Oral/Written)/liliCustomer Service

Support/liliData Entry/liliDetail-oriented/liliMicrosoft Office/li/ulpWhat you can expect from us:/ppTogether, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction./ppYour work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise./ppYoull shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world./p/ul/div