Customer Account Manager
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose
a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose
people then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. About the Role
We are seeking a dynamic and strategic Customer Account Manager to join our team. In this role, you will work closely with our Mid-Market (500-1500) customers to drive sales growth through upselling and cross-selling our products and modules. You will leverage your deep understanding of the customer's industry and pain points to provide tailored solutions and support. This role involves establishing and maintaining positive customer relationships through regular interactions, attending industry events, and conducting business reviews. You will also develop strategic sales campaigns, identify sales opportunities, and create proposals for HCM and Payroll solutions. Additionally, you will collaborate with internal teams to ensure customer satisfaction, monitor account health, and maintain accurate data in our CRM system. Key Responsibilities
Customer Relationship Management Industry Expertise Sales Campaigns Sales Proposals Product Knowledge Account Planning Relationship Building Customer Experience Customer Engagement Account Monitoring Data Management About You
Basic Qualifications:
5+ years of successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas.
Minimum of 3 years of experience in the technology/software industries
Ability to travel for face-to-face customer interactions and industry events. Preferred Qualifications:
Excellent communication and interpersonal skills.
Proficient in Salesforce
Thrives in a quick-turn, high-paced environment
Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills
Possess strong verbal and written communication skills
Ability to articulate the value proposition of our product offering
Bachelor's degree or equivalent practical experience.
Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role
Experience optimizing and troubleshooting products or services. UKG is the Workforce Operating Platform that puts workforce understanding to work. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry
because great organizations know their workforce is their competitive edge. UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. Pay Transparency: The base salary range for this position is $105,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site.
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose
a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose
people then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. About the Role
We are seeking a dynamic and strategic Customer Account Manager to join our team. In this role, you will work closely with our Mid-Market (500-1500) customers to drive sales growth through upselling and cross-selling our products and modules. You will leverage your deep understanding of the customer's industry and pain points to provide tailored solutions and support. This role involves establishing and maintaining positive customer relationships through regular interactions, attending industry events, and conducting business reviews. You will also develop strategic sales campaigns, identify sales opportunities, and create proposals for HCM and Payroll solutions. Additionally, you will collaborate with internal teams to ensure customer satisfaction, monitor account health, and maintain accurate data in our CRM system. Key Responsibilities
Customer Relationship Management Industry Expertise Sales Campaigns Sales Proposals Product Knowledge Account Planning Relationship Building Customer Experience Customer Engagement Account Monitoring Data Management About You
Basic Qualifications:
5+ years of successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas.
Minimum of 3 years of experience in the technology/software industries
Ability to travel for face-to-face customer interactions and industry events. Preferred Qualifications:
Excellent communication and interpersonal skills.
Proficient in Salesforce
Thrives in a quick-turn, high-paced environment
Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills
Possess strong verbal and written communication skills
Ability to articulate the value proposition of our product offering
Bachelor's degree or equivalent practical experience.
Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role
Experience optimizing and troubleshooting products or services. UKG is the Workforce Operating Platform that puts workforce understanding to work. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry
because great organizations know their workforce is their competitive edge. UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. Pay Transparency: The base salary range for this position is $105,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site.