Customer Service Representative

divh2Returns Coordinator/h2pWe are looking for a dedicated returns coordinator to join our team near Saddle Brook, New Jersey. This position focuses on managing customer returns and claims, ensuring accurate documentation, and delivering exceptional service to both internal teams and external clients. As this is a long-term contract role, it offers an excellent opportunity to build expertise in the pharmaceutical industry while contributing to operational excellence./ppResponsibilities:/pulliProcess and manage customer return requests, issuing necessary return authorization numbers and ensuring compliance with company policies./liliInvestigate shipping discrepancies, including shortages, overages, and mis-shipments, while documenting financial impacts./liliCollaborate with the distribution center to verify the condition of returned items and confirm product authenticity using original sales records./liliMaintain detailed and organized digital and physical records of all return claims, keeping stakeholders informed throughout the process./liliCoordinate directly with customers to arrange logistics for returns, including call tags for damaged items attributed to customers or carriers./liliWork closely with account services, quality assurance, and finance to resolve discrepancies and finalize credits, replacements, or adjustments./liliAnalyze returned items to determine appropriate disposition, such as restocking, destruction, return to vendor, or scrapping./liliRespond promptly and professionally to customer inquiries, providing clear information about returns, claims, and resolutions./liliUtilize SAP and other internal systems to enter and update data, ensuring accuracy and completeness./liliApply strong analytical skills and independent judgment to support efficient decision-making on claim outcomes./lipRequirements:/pulliProven experience in customer service roles, preferably within an office or pharmaceutical setting./liliFamiliarity with SAP and Microsoft Excel for data entry and analysis./liliStrong organizational skills to manage documentation and maintain accurate records./liliAbility to communicate effectively and professionally with internal teams and external clients./liliExperience in investigating and resolving shipping discrepancies and account issues./liliCritical thinking and problem-solving skills to make informed decisions regarding claims and returns./liliKnowledge of shipping documentation and logistics coordination./liliAttention to detail and accuracy in handling customer claims and system updates./li/ul/ul/div