ACCOUNT REPRESENTATIVE III (Multiple Vacancies) - Range 11 / AMEA
Alaska Staffing, Anchorage, Alaska, United States, 99501
Account Representative III
Salary: $23.58 - $34.78 Hourly Location: 3000 Arctic Boulevard, AK Job Type: Regular / Full Time Job Number: 2026-00060 Department: Anchorage Water & Wastewater Utility Division: Contact Center Account Services Opening Date: 01/23/2026 Closing Date: Continuous This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union. Hours Of Work
Monday to Friday, 08:00 to 17:00 Example Of Duties
The primary objective of this position is to provide exceptional customer service in support of water and wastewater utility operations. Responsible in resolving customer concerns, maintaining billing accuracy, and fostering strong relationships through responsive service and clear communication. Core responsibilities include explaining utility services, billing rates, and payment options; collecting monthly payments; establishing payment arrangements; managing delinquent accounts; and assisting customers with online account access; and works closely with internal departments. Proficiency in customer information systemssuch as KUBRA, Maximo, customer information systems, and service dispatch toolsis essential. Additionally, this role coordinates field service appointments for on-site work, such as inspections, repairs, or key box locates. Perform other duties as assigned. Participate in major emergencies or disasters as outlined in AWWU's disaster plan matrix, which defines each employee's potential duties and responsibilities. This may include 12-hour work shifts, which may continue for 72 hours or more starting at any time an event might occur, 7 days a week, 24 hours per day. Minimum Qualifications / Substitutions / Preferences
High school diploma, GED, or equivalent, and three (3) years of experience in a customer service, collection, or accounting environment. Satisfactory background check which includes criminal, education, and employment history at time of hire. Preference will be given to Anchorage Municipal Employees Association (AMEA) employees. The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. Application Process
Once an applicant selects on the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the www.GovernmentJobs.com website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627. For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at 907-343-4442 during regular business hours of Monday through Friday, 8:00 am to 5:00 pm, Alaska Standard Time. The Municipality of Anchorage (MOA) offers a competitive benefits package to eligible employees that may include: Health / Medical Benefits: + Medical/Dental/Vision/Audio + Life Insurance + Dependent Life Insurance + Short Term Disability + Long Term Disability + Flexible Spending Accounts
Health and Dependent Care + Health Savings Accounts Retirement: + State of Alaska Public Employee Retirement System (PERS) Program + 401(k) and 457 Savings Plans Employer Paid Benefits: + Employee Assistance Program + Paid Leave Plan + 13 Paid Holidays
Salary: $23.58 - $34.78 Hourly Location: 3000 Arctic Boulevard, AK Job Type: Regular / Full Time Job Number: 2026-00060 Department: Anchorage Water & Wastewater Utility Division: Contact Center Account Services Opening Date: 01/23/2026 Closing Date: Continuous This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union. Hours Of Work
Monday to Friday, 08:00 to 17:00 Example Of Duties
The primary objective of this position is to provide exceptional customer service in support of water and wastewater utility operations. Responsible in resolving customer concerns, maintaining billing accuracy, and fostering strong relationships through responsive service and clear communication. Core responsibilities include explaining utility services, billing rates, and payment options; collecting monthly payments; establishing payment arrangements; managing delinquent accounts; and assisting customers with online account access; and works closely with internal departments. Proficiency in customer information systemssuch as KUBRA, Maximo, customer information systems, and service dispatch toolsis essential. Additionally, this role coordinates field service appointments for on-site work, such as inspections, repairs, or key box locates. Perform other duties as assigned. Participate in major emergencies or disasters as outlined in AWWU's disaster plan matrix, which defines each employee's potential duties and responsibilities. This may include 12-hour work shifts, which may continue for 72 hours or more starting at any time an event might occur, 7 days a week, 24 hours per day. Minimum Qualifications / Substitutions / Preferences
High school diploma, GED, or equivalent, and three (3) years of experience in a customer service, collection, or accounting environment. Satisfactory background check which includes criminal, education, and employment history at time of hire. Preference will be given to Anchorage Municipal Employees Association (AMEA) employees. The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. Application Process
Once an applicant selects on the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the www.GovernmentJobs.com website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627. For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at 907-343-4442 during regular business hours of Monday through Friday, 8:00 am to 5:00 pm, Alaska Standard Time. The Municipality of Anchorage (MOA) offers a competitive benefits package to eligible employees that may include: Health / Medical Benefits: + Medical/Dental/Vision/Audio + Life Insurance + Dependent Life Insurance + Short Term Disability + Long Term Disability + Flexible Spending Accounts
Health and Dependent Care + Health Savings Accounts Retirement: + State of Alaska Public Employee Retirement System (PERS) Program + 401(k) and 457 Savings Plans Employer Paid Benefits: + Employee Assistance Program + Paid Leave Plan + 13 Paid Holidays