Priority Banker (Onsite- Nashville, TN)

divh2Contact Center Priority Banker/h2pThank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice./ppRegions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system./ppstrongJob Description:/strong At Regions, the Contact Center Priority Banker provides full-service banking to affluent clients through appropriate advice, guidance, and education on Regions financial products and services./ppstrongPrimary Responsibilities:/strong/pulliAchieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions financial products and services/liliAchieves required levels of inbound/outbound phone calls from the top 10% of Regions customer base/liliEducates and advises customers on products and services, including all loan and deposit types/liliTakes ownership of customer issues and works proactively with the customer for resolution/liliRefers customers to an internal team of experts when complex financial goals and needs are recognized/liliCompletes work with a limited degree of supervision/li/ulpThis position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. This position is incentive eligible. This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to a href=https://fedregistry.nationwidelicensingsystem.orghttps://fedregistry.nationwidelicensingsystem.org/a for more information./ppstrongRequirements:/strong/pulliHigh School Diploma or GED/liliTwo (2) years of experience in customer service, sales, or banking/liliAbility to accurately observe stable and scrolling on-screen text and images/liliAbility to accurately detect verbal information and communicate verbally using a headset or speaker and microphone/liliAbility to operate a keyboard and mouse to type and make on-screen selections/liliAbility to work at a computer for extended periods of time/li/ulpIf applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:/pulliDownload speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information/liliUpload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information/liliMust test on speedtest.net to confirm download speed or provide documentation from provider/liliMust be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed/li/ulpstrongPreferences:/strong/pulliCollege Degree/liliOne (1) year of experience lending/liliOne (1) year of experience in relationship-based client consultation/li/ulpstrongSkills and Competencies:/strong/pulliAbility to adhere to policies, procedures, and guidelines/liliAbility to handle multiple priorities simultaneously/liliAbility to problem solve/liliAbility to provide personalized customer service/liliAbility to work in a fast paced and energetic environment/liliBasic computer skills with the ability to navigate various systems/liliIntermediate knowledge of general banking, electronic banking, account opening processes and credit card products and services/liliStrong communication and customer focus/li/ulpstrongStrongly Preferred:/strong 1 year of banking/sales experience/ppstrongPlease note the schedule details for this position:/strong/ppstrongOnsite 5-Week Training Schedule:/strong Monday-Friday 8:00am-5:00pm/ppstrongAfter Training Work Schedule:/strong Monday-Friday in the office 10:00am - 7:00pm CST (one day off during the week either Tuesday, Wednesday, or Thursday) and EVERY Saturday or Sunday 10:00am

7:00pm CST you will work remotely. Your off day will be based on the needs of the business./ppstrongPosition Type:/strong Full time/ppstrongCompensation Details:/strong Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position./ppstrongJob Range Target:/strong Minimum: $37,450.77 USD Median: $46,150.00 USD Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals./ppstrongBenefits Information:/strong Regions offers a benefits package that is flexible, comprehensive and recognizes that one size does not fit all for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions./pulliPaid Vacation/Sick Time/lili401K with Company Match/liliMedical, Dental and Vision Benefits/liliDisability Benefits/liliHealth Savings Account/liliFlexible Spending Account/liliLife Insurance/liliParental Leave/liliEmployee Assistance Program/liliAssociate Volunteer Program/li/ulpPlease note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions benefits, please click or copy the link below to your browser./ppstrongLocation Details:/strong Perimeter Hill Nashville, Tennessee Equal Opportunity Employer/including Disabled/Veterans Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company./p/div