Patient Account Representative

divh2Patient Account Representative/h2pNeuroPsychiatric Hospitals is looking for a Patient Account Representative at our Phoenix location. NPH is the national leader in providing medical and neurobehavioral care to patients in acute psychiatric distress. You will be joining a team dedicated to making a lasting difference in the lives of patients and families every day./ppThe Patient Account Representative will coordinate third-party billing and the application of payments for the hospital system. The position requires extensive contact with Clinical staff, HIM staff and other Hospital personnel and frequent contact with patients and/or their representatives concerning patient accounts. Routine contact with insurance carriers, local companies, and physicians office and periodic contact with other hospital departments and collection agencies is also necessary. Records necessary personal information, secures required signatures, prepares and supplies patient data to various hospital departments. To process and follow up on all billing, review remittance advice forms to verify proper reimbursement, and to make adjustments as necessary./ppstrongBenefits of joining NPH as a Patient Account Representative/strong/pulliCompetitive pay rates/liliMedical, Dental, and Vision Insurance/liliNPH 401(k) plan with up to 4% Company match/liliEmployee Assistance Program (EAP) Programs/liliGenerous PTO and Time Off Policy/liliSpecial tuition offers through Capella University/liliWork/life balance with great professional growth opportunities/liliEmployee Discounts through LifeMart/li/ulh2Responsibilities/h2ulliPerforms such pre-admitting activities as: ulliScreening insurance information to identify patients requiring preadmission approval from third-party payors; verifying that approval has been obtained/liliExplaining hospital policies and answering patient inquiries./li/ul/liliNotifies certain insurance companies on daily basis of the admission of their subscribers, and logs notification made./liliCoordinates the insurance billing function of the hospital system./liliCoordinates the proper application of patient, insurance, and other payments for the hospital system./liliPerforms Billing Clerk and Cashier duties as needed./liliCoordinates and performs insurance follow-up procedures./liliPrepares weekly and monthly reports on third-party billings, accounts pending diagnosis, and late charges./liliChecks to ensure that hospital records for patients include all information required for reimbursement./liliVerifies correct coding to ensure prompt payment./liliInputs correct billing information and transmits electronically to all insurance carriers./liliPrepares and sends out paper claims as needed./liliPrepares and provides itemized statements as requested by insurance companies, patients, and their representatives./liliMakes adjustments to hospital bills subsequent to approval of CFO./liliPrepares weekly and monthly reports of billing for the Chief Financial Officer as directed./liliFloats to other departments and facilities as assigned and directed./liliMaintains a professional approach with confidentiality. Assures protection and privacy of health information as attained through written, electronic or oral disclosures./liliDisplays concern and initiative. Is resourceful and calm in emergencies./liliIs prompt and efficient with minimal absences./liliCooperates and maintains good rapport with nursing staff, medical staff, other departments, and visitors./liliSeeks guidance and remains knowledgeable of, and complies with, all applicable federal and state laws, as well as hospital policies that apply to assigned duties./liliComplies with hospital expectations regarding ethical behavior and standards of conduct./liliComplies with federal and hospital requirements in the areas of protected health information and patient privacy./liliUnderstands and adheres to NPHs compliance standards as they appear in NPHs Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy./liliKeeps abreast of all pertinent federal, state and hospital regulations, laws and policies as they presently exist and as they change or are modified./li/ulh2Qualifications/h2ulliHigh School Diploma or GED required. Associates degree in business, finance, or healthcare administration field preferred./liliMinimum of 1 year of hospital business office experience in billing and collections required. 3 years of experience preferred./liliFamiliarity with insurance verification, claims follow-up, and patient account management highly desirable./liliGoal driven and must be able to work in a fast paced environment./liliMust have strong verbal and written communication skills./liliExcellent organization skills and attention to detail. Proven experience billing and collecting for commercial, Medicare, Medicaid and patient payers./liliEffective claim follow up and appeals process./liliProficient in MS Word and Excel, with familiarity of billing software./li/ul/div