CityPickle is a dynamic and rapidly growing sport and lifestyle brand based in New York City. Our mission is to spread the joy of pickleball and put a paddle in the hand of every urban dweller. We specialize in operating both permanent, indoor pickleball clubs as well as high-profile, seasonal activations.
Location: CityPickle Times Square
Compensation: $20/hour
Hours: Up to 40 hours per week
Start Dateb> February 1, 2026 (Club opening mid-February)
Position Overview
We are seeking a spirited Player Relations Associate at our new flagship Times Square location. The Player Relations Associate will play a key role in creating a welcoming and friendly environment and facilitating a memorable experience for our players.
Responsibilities
Greet and direct players/customers/members, check players in, ensure completion of waivers, and other administrative duties.
Respond to customer service inquiries.
Maintain the Pro Shop; sell merchandise, restock inventory, overall organization.
Handle credit card transactions.
Provide basic information about programming and/or direct to someone who can.
Help keep the courts, cafe, and surrounding areas orderly.
Aid the players and coaches if something is needed on the courts.
Support Assistant Managers and General Manager with other miscellaneous tasks as needed.
Skills & Qualifications
Friendly, trustworthy, and reliable person with exceptional customer service skills.
Flexible schedule availability, including weekends and evenings.
Club operating hours:
Monday - Friday: 6:00am - 11:00pm
Saturday - Sunday: 7:00am - 10:00pm
Comfortable using POS systems, iPads/laptops, and other technology.
Strong multitasker able to “wear many hats” in a fast‑paced environment.
Demonstrates integrity, credibility, and dedication to CityPickle’s mission.
Past experience in a customer service role is preferred.
Pickleball experience highly preferred .
CityPickle is committed to diversity, equity, and inclusion in our workplace. We encourage qualified individuals from all backgrounds to apply.
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