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Field Service Representative

Schneider Electric, Monroe, Louisiana, United States, 71201

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Field Service Technician - Secure Power

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Schneider Electric .

Schneider's Field Service Representatives play an impactful role within the organization—collaborating with customers, team members, and third‑party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on both company and third‑party manufactured equipment in dynamic environments.

This opportunity is a site‑based position with occasional nonstandard hours. There is a 40‑hour guarantee (+overtime), with most work occurring at customer sites.

Responsibilities

Pre‑site, startup, repair, preventive maintenance, and field modification of equipment

Problem solving with customers, electricians, sales partners, technical support, and District Service teams

Completion of field service reports, expense reports, preventive maintenance, and startup data sheets

Working with your Manager and/or Regional Service Director to resolve complex escalated issues

Continuous learning and training on various products both in the field and in the classroom

Additional Field Activities

Travel throughout the region for local customer support or even countrywide travel, including overnight travel by vehicle or air

Assist senior technicians and support Project Management on larger system start‑ups

Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects

Act on behalf of the District Service Manager to resolve operational issues as required

Qualifications

An Associate’s degree, trade/vocational certification, military training, or similar experience in electrical‑related disciplines

The ability to read blueprints/schematics

Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components

2+ years of field service repair and customer service with UPS (Uninterruptible Power Supply systems, power distribution and switchgear, seamless automatic transfer switches, power distribution units, electrical, electro‑mechanical or electronics related equipment)

2+ years in Field Services or equivalent industry experience

Must possess good safety practices and adhere to the company’s safety procedures/policies (lock out/tag out, comply with all safety programs and complete safety related trainings on time)

Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative

NFPA‑70E or OSHA experience is preferred

Safe driving and vehicle operations skills

Skilled at utilizing test and diagnostic equipment

Experience reading and interpreting schematics, drawings, and operation manuals

The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions

Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds

Work outside in a variety of environmental extremes such as heat, cold, rain, and dust

Remain in a standing position for extended periods of time, including working in small, confined spaces

Benefits & Training Within your first 180 days, you’ll experience a unique, team‑oriented welcome with 8 weeks of in‑person training in our brand‑new state‑of‑the‑art training facility in Dallas, TX with all expenses paid. Upon return from each training visit, you’ll continue with online training and will be paired with a local area mentor to receive on‑the‑job training and continue your onboarding journey with us.

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well‑being programs, holidays & paid time off, military leave benefits, and more.

Application Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled.

Location Monroe, LA

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Project Management and Customer Service

Industries

Automation Machinery Manufacturing

Equal Opportunity & Trust Charter Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

€36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 world’s most sustainable corporations

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