Washington Generators
Job Overview
Customer Service Representative - HVAC & Generator Division
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Washington Generators & PMG Mechanical . Location: Kent, WA (onsite). Schedule: Monday–Friday, 8:00 am – 4:30 pm. Pay: $23.00 – $28.00/hour, depending on experience. Washington Generators and PMG Mechanical have proudly served the Pacific Northwest for over 31 years. We value honest, high-quality work and exceptional customer service. We are growing and seeking a reliable, tech-savvy
Customer Service Representative
to support both our HVAC and generator divisions. We are looking for a dynamic, customer-focused professional with ServiceTitan experience (or the ability to learn), ideally from a local HVAC company, who can confidently manage a mix of HVAC and generator service coordination. The ideal candidate has a friendly, engaging personality with a strong phone presence and excels in scheduling and dispatching in a fast-paced environment. Adaptability with computer systems is a must, along with a willingness to learn and grow as we integrate more AI tools into our operations. If you enjoy problem-solving, communicating with customers, and supporting a high-performing team, we’d love to meet you. Why Join Our Team
Advancement opportunities Health (95% covered by employer), Dental, and Vision insurance 6.5 days Paid Vacation 11 Paid Holidays Sick Time accrued at 1 hour per 40 hours worked 401k with 4% company match Key Responsibilities
Answer incoming calls and provide exceptional service to new and existing customers Schedule and dispatch service calls for both HVAC and generator technicians Make outbound calls to schedule maintenance visits or follow up on estimates and sales leads Support filter sales and assist with light upselling when needed Accurately enter service and registration data into ServiceTitan Perform administrative duties such as photocopying, faxing, filing, mail sorting, and supply inventory Greet visitors and route calls or messages to appropriate team members Coordinate deliveries and express mail (FedEx, UPS, etc.) What You Bring To The Team
A friendly, professional personality with strong phone communication skills Proven ability to manage scheduling, dispatching, and outbound calls in a fast-paced setting Tech-savvy with the ability to quickly learn and adapt to new computer systems An openness to growth and a proactive mindset toward using AI tools as they become more integrated Strong problem-solving skills and a collaborative approach to supporting team success Comfortable making outbound calls and conducting light sales/upselling when appropriate Experience working with permits or as a permit technician is preferred Spanish-speaking is a plus Join Our Team: If you’re ready to be part of a company that values teamwork, professionalism, and doing the right thing for our customers, we encourage you to apply today!
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Customer Service Representative - HVAC & Generator Division
at
Washington Generators & PMG Mechanical . Location: Kent, WA (onsite). Schedule: Monday–Friday, 8:00 am – 4:30 pm. Pay: $23.00 – $28.00/hour, depending on experience. Washington Generators and PMG Mechanical have proudly served the Pacific Northwest for over 31 years. We value honest, high-quality work and exceptional customer service. We are growing and seeking a reliable, tech-savvy
Customer Service Representative
to support both our HVAC and generator divisions. We are looking for a dynamic, customer-focused professional with ServiceTitan experience (or the ability to learn), ideally from a local HVAC company, who can confidently manage a mix of HVAC and generator service coordination. The ideal candidate has a friendly, engaging personality with a strong phone presence and excels in scheduling and dispatching in a fast-paced environment. Adaptability with computer systems is a must, along with a willingness to learn and grow as we integrate more AI tools into our operations. If you enjoy problem-solving, communicating with customers, and supporting a high-performing team, we’d love to meet you. Why Join Our Team
Advancement opportunities Health (95% covered by employer), Dental, and Vision insurance 6.5 days Paid Vacation 11 Paid Holidays Sick Time accrued at 1 hour per 40 hours worked 401k with 4% company match Key Responsibilities
Answer incoming calls and provide exceptional service to new and existing customers Schedule and dispatch service calls for both HVAC and generator technicians Make outbound calls to schedule maintenance visits or follow up on estimates and sales leads Support filter sales and assist with light upselling when needed Accurately enter service and registration data into ServiceTitan Perform administrative duties such as photocopying, faxing, filing, mail sorting, and supply inventory Greet visitors and route calls or messages to appropriate team members Coordinate deliveries and express mail (FedEx, UPS, etc.) What You Bring To The Team
A friendly, professional personality with strong phone communication skills Proven ability to manage scheduling, dispatching, and outbound calls in a fast-paced setting Tech-savvy with the ability to quickly learn and adapt to new computer systems An openness to growth and a proactive mindset toward using AI tools as they become more integrated Strong problem-solving skills and a collaborative approach to supporting team success Comfortable making outbound calls and conducting light sales/upselling when appropriate Experience working with permits or as a permit technician is preferred Spanish-speaking is a plus Join Our Team: If you’re ready to be part of a company that values teamwork, professionalism, and doing the right thing for our customers, we encourage you to apply today!
#J-18808-Ljbffr