Job Description
Services and repairs a variety of company products and systems at customer locations, typically within a specific geographic area. A Technology Service Support Representative is capable of handling a full workload in standalone and/or networked environments.
Job Duties and Responsibilities – Productivity & Customer Relationship
Achieve expected productivity levels associated with assigned workload and experience.
Manage territory, inventory, and customer relationships.
Demonstrate excellent technical and customer service skills.
Actively drive revenue opportunities through supply leads, contract sales, network support leads, and print assessment leads.
Technical Expertise
Perform full range of service procedures including diagnostics, installation, removal, and retrofits on assigned equipment.
Execute basic connected installations, set up IP addresses, download printer drivers, and provide customer training on printing functions.
Troubleshoot and repair or replace equipment components as necessary on B&W, color, and multifunctional devices.
Demonstrate required digital competencies for assigned products.
Complete technical training on new equipment as assigned.
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Job Duties and Responsibilities – Productivity & Customer Relationship
Achieve expected productivity levels associated with assigned workload and experience.
Manage territory, inventory, and customer relationships.
Demonstrate excellent technical and customer service skills.
Actively drive revenue opportunities through supply leads, contract sales, network support leads, and print assessment leads.
Technical Expertise
Perform full range of service procedures including diagnostics, installation, removal, and retrofits on assigned equipment.
Execute basic connected installations, set up IP addresses, download printer drivers, and provide customer training on printing functions.
Troubleshoot and repair or replace equipment components as necessary on B&W, color, and multifunctional devices.
Demonstrate required digital competencies for assigned products.
Complete technical training on new equipment as assigned.
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