Customer Service Representative
Jim Keras Subaru- Covington Pike, Memphis, Tennessee, us, 37544
Are you a people person who loves being the friendly voice on the other end of the line? We're looking for a highly motivated and personable Customer Service Representative to join our in-house call center team! In this role, you'll be handling inbound and outbound calls, emails, and online chats to schedule service appointments while delivering exceptional customer service. Your workday will be from 9 AM to 6 PM, Monday to Friday, with one Saturday per month to keep things exciting. Don't worry—you'll get a day off during the week to maintain that perfect work-life balance. If you're ready to chat, connect, and keep our customers happy, we want to hear from you!
What We Offer
Health insurance to keep you feeling your best.
Dental insurance because a healthy smile is always in style!
Vision insurance so you can stay sharp.
A 401(k) plan to help you plan for the future.
Opportunities for career growth—your potential is limitless.
Get involved in the community and make a real difference.
Paid vacation days because everyone needs a little R&R.
An epic Annual Christmas Party—celebrate the season in style!
Christmas Bonus based on tenure—rewarding your loyalty.
Employee Vehicle Purchase Program.
Discounts on parts and services to keep your wheels turning smoothly!
Free lunches every Saturday, because we believe in fueling your greatness.
Production bonuses with huge potential earnings—seriously, the sky’s the limit!
Responsibilities
Respond to customer inquiries via phone, email, or chat with lightning speed and top-notch professionalism.
Schedule service appointments like a pro to keep everything running smoothly.
Conduct follow-up and retention calls to keep customers happy and coming back.
Maintain high customer satisfaction by listening carefully, providing accurate information, and delivering stellar service with a smile.
Collaborate with Service Advisors and the Parts Department to ensure appointments are scheduled smoothly and customers are informed about any changes.
Keep our database sharp by maintaining accurate, up-to-date customer information.
Meet monthly performance goals and continuously strive to improve results.
Qualifications
A high school diploma or equivalent.
A valid driver’s license.
The ability to work assigned shift with punctuality and reliability.
Excellent communication skills—whether talking, typing, or texting, you’ve got it!
Ability to juggle multiple tasks in a fast-paced environment.
Strong organizational skills with attention to detail.
Computer skills that enable you to perform effectively.
Bonus points if you have experience in the automotive industry; if not, training is provided.
If you're a self-starter who’s all about delivering excellent customer service or if you're looking to break into the automotive industry, this is the opportunity you've been waiting for. Apply today and gear up to join our incredible team!
#J-18808-Ljbffr
What We Offer
Health insurance to keep you feeling your best.
Dental insurance because a healthy smile is always in style!
Vision insurance so you can stay sharp.
A 401(k) plan to help you plan for the future.
Opportunities for career growth—your potential is limitless.
Get involved in the community and make a real difference.
Paid vacation days because everyone needs a little R&R.
An epic Annual Christmas Party—celebrate the season in style!
Christmas Bonus based on tenure—rewarding your loyalty.
Employee Vehicle Purchase Program.
Discounts on parts and services to keep your wheels turning smoothly!
Free lunches every Saturday, because we believe in fueling your greatness.
Production bonuses with huge potential earnings—seriously, the sky’s the limit!
Responsibilities
Respond to customer inquiries via phone, email, or chat with lightning speed and top-notch professionalism.
Schedule service appointments like a pro to keep everything running smoothly.
Conduct follow-up and retention calls to keep customers happy and coming back.
Maintain high customer satisfaction by listening carefully, providing accurate information, and delivering stellar service with a smile.
Collaborate with Service Advisors and the Parts Department to ensure appointments are scheduled smoothly and customers are informed about any changes.
Keep our database sharp by maintaining accurate, up-to-date customer information.
Meet monthly performance goals and continuously strive to improve results.
Qualifications
A high school diploma or equivalent.
A valid driver’s license.
The ability to work assigned shift with punctuality and reliability.
Excellent communication skills—whether talking, typing, or texting, you’ve got it!
Ability to juggle multiple tasks in a fast-paced environment.
Strong organizational skills with attention to detail.
Computer skills that enable you to perform effectively.
Bonus points if you have experience in the automotive industry; if not, training is provided.
If you're a self-starter who’s all about delivering excellent customer service or if you're looking to break into the automotive industry, this is the opportunity you've been waiting for. Apply today and gear up to join our incredible team!
#J-18808-Ljbffr