Customer Service Representative
Round-Peg Solutions (RPS), Placentia, California, United States, 92670
Overview
Are you a Customer Service Representative who enjoys supporting customers in a growing aerospace business? Do you want to be part of a company that offers the opportunity to rapidly progress? If so, this opportunity may be the right next step for you. Our client is a long established and expanding aerospace manufacturer specialising in high performance fasteners, latches and precision components for commercial, military and space applications. The company continues to expand while maintaining strict quality standards and long term customer partnerships built over decades. This Customer Service Representative position plays a key role in supporting customers during a period of sustained expansion. You will manage client relationships, respond to enquiries, and ensure issues are resolved efficiently while working closely with the sales team. Responsibilities
As the Customer Service Representative your responsibilities will include Acting as the key point of contact for customer enquiries and information requests Resolving customer issues and escalating matters when required Maintaining accurate and up to date customer interaction records Collaborating with the sales team to support customer requirements Monitoring contract changes and compliance requirements Requirements
As the Customer Service Representative you will bring Experience in a customer service or related role Strong written and verbal communication skills Effective problem solving and conflict resolution ability High attention to detail and strong organisational skills Proficiency in Microsoft Office and CRM systems Our client offers a collaborative culture with the opportunity to grow and progress throughout the company. Employees benefit from long term stability built over 80 years of aerospace service, alongside competitive compensation, benefits and vacation. All successful applicants will be contacted within two working days.
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Are you a Customer Service Representative who enjoys supporting customers in a growing aerospace business? Do you want to be part of a company that offers the opportunity to rapidly progress? If so, this opportunity may be the right next step for you. Our client is a long established and expanding aerospace manufacturer specialising in high performance fasteners, latches and precision components for commercial, military and space applications. The company continues to expand while maintaining strict quality standards and long term customer partnerships built over decades. This Customer Service Representative position plays a key role in supporting customers during a period of sustained expansion. You will manage client relationships, respond to enquiries, and ensure issues are resolved efficiently while working closely with the sales team. Responsibilities
As the Customer Service Representative your responsibilities will include Acting as the key point of contact for customer enquiries and information requests Resolving customer issues and escalating matters when required Maintaining accurate and up to date customer interaction records Collaborating with the sales team to support customer requirements Monitoring contract changes and compliance requirements Requirements
As the Customer Service Representative you will bring Experience in a customer service or related role Strong written and verbal communication skills Effective problem solving and conflict resolution ability High attention to detail and strong organisational skills Proficiency in Microsoft Office and CRM systems Our client offers a collaborative culture with the opportunity to grow and progress throughout the company. Employees benefit from long term stability built over 80 years of aerospace service, alongside competitive compensation, benefits and vacation. All successful applicants will be contacted within two working days.
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