First Citizens Bank
Overview
This position provides front-line service and support for Bank-owned and serviced mortgages. Works directly with clients, associates, and other key stakeholders during the course of daily activities, and may act as a liaison between parties involved in mortgage actions. Performs a variety of servicing tasks which may include payments processing, answering client calls, entering loan set-up packages, facilitating loan satisfactions or releases, and managing insurance policies and real estate tax bills. May verify documentation, track exceptions, and other duties intended to review for accuracy in loan applicant information. Ensures mortgages are appropriately supported and complete to facilitate workflow for the mortgage servicing function of the Bank.
Onsite/ Schedule This position is onsite and not a remote position and hours are 8:30 am - 5:00 pm Monday - Friday.
Responsibilities
Business Service - Performs a variety of actions to facilitate daily operations and mortgage servicing for Bank clients, associates, and other relevant parties. Understands loan transaction history to provide resolution for identified issues.
Mortgage Servicing - Performs duties including payment processing (timely and accurate mortgage payments, adjustments, reversals, and changes), client service (answers inbound calls and provides resolution or route), processing payoff requests with quotes, disclosures, and accuracy checks, ensuring loan documents are properly satisfied and forwarded within regulatory timelines, and system maintenance such as address/name changes and mortgage request verifications. Escrow Management - Manages real estate taxes and hazard, flood and private mortgage insurance, including force-placed insurance; reviews policies, updates certificates, prepares escrow invoices, and mails payments. Manages EDI with insurance and tax vendors to keep servicing system current; researches changes and notifications related to real estate taxes and insurance; orders coverage and notifies clients for force-placed insurance. Loan Establishment - Sets up new loans for accurate servicing (including construction loans); verifies interface accuracy and loan closing documents; manages service releases of loans to purchasers or investors.
Coordination - Works closely with clients, associates, and other parties to source necessary information and documentation for mortgage activities; coordinates actions within the business unit to ensure timely and effective service delivery.
Qualifications High School Diploma or GED and 1 year of experience in Escrow, Client Service, or Mortgage/Bank operations
Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at the benefits page.
#J-18808-Ljbffr
Onsite/ Schedule This position is onsite and not a remote position and hours are 8:30 am - 5:00 pm Monday - Friday.
Responsibilities
Business Service - Performs a variety of actions to facilitate daily operations and mortgage servicing for Bank clients, associates, and other relevant parties. Understands loan transaction history to provide resolution for identified issues.
Mortgage Servicing - Performs duties including payment processing (timely and accurate mortgage payments, adjustments, reversals, and changes), client service (answers inbound calls and provides resolution or route), processing payoff requests with quotes, disclosures, and accuracy checks, ensuring loan documents are properly satisfied and forwarded within regulatory timelines, and system maintenance such as address/name changes and mortgage request verifications. Escrow Management - Manages real estate taxes and hazard, flood and private mortgage insurance, including force-placed insurance; reviews policies, updates certificates, prepares escrow invoices, and mails payments. Manages EDI with insurance and tax vendors to keep servicing system current; researches changes and notifications related to real estate taxes and insurance; orders coverage and notifies clients for force-placed insurance. Loan Establishment - Sets up new loans for accurate servicing (including construction loans); verifies interface accuracy and loan closing documents; manages service releases of loans to purchasers or investors.
Coordination - Works closely with clients, associates, and other parties to source necessary information and documentation for mortgage activities; coordinates actions within the business unit to ensure timely and effective service delivery.
Qualifications High School Diploma or GED and 1 year of experience in Escrow, Client Service, or Mortgage/Bank operations
Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at the benefits page.
#J-18808-Ljbffr