Overview
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence and unlock enterprise-wide transformation with trustworthy AI that unites IT and business teams. WRITER's end-to-end platform powers AI agents grounded in company data and fueled by enterprise-grade LLMs. We’re backed by investors including Premji Invest, Radical Ventures, and ICONIQ Growth. Founded in 2020, with hubs in San Francisco, New York City, Austin, Chicago, and London, we are seeking smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
The Role As a customer AI architect at WRITER, you will be at the forefront of expanding human capacity through superintelligence. This is a deeply influential role where you’ll partner directly with enterprise customers to uncover their business challenges and architect AI-powered solutions using our platform and enterprise-grade LLMs. You will transform complex needs into tangible, high-impact applications, creating champions and driving tangible business results. Your builder's mindset and passion for bringing cutting-edge AI to real users will shape the future of work for some of the world’s largest companies. This is a critical role that directly impacts customer success and product evolution. You’ll contribute to WRITER’s mission, working with a dynamic team to push the boundaries of what’s possible with generative AI.
This is a hybrid role based out of our San Francisco or New York City hubs, or remote within the US. You’ll initially report to our VP of technical delivery.
What You’ll Do
Partner deeply with enterprise customers to identify strategic AI use cases, validate technical feasibility, and own the end-to-end implementation of tailored solutions
Architect and deliver custom applications, templates, and integrations leveraging WRITER's platform, APIs, and Knowledge Graph capabilities to solve complex business challenges
Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape
Collaborate with internal Product and Engineering teams, providing crucial customer feedback that influences our product roadmap and drives continuous innovation
Drive down customer time-to-value by developing scalable processes, robust documentation, and efficient workflows for technical integrations
Champion the successful adoption and expansion of WRITER's AI solutions within customer accounts, ensuring maximum impact and return on investment
What You Need
Over 5 years of hands-on experience in technical SaaS roles, with at least 3 years in solutions architecture, technical consulting, or technical account management
Deep technical fluency in Python and extensive experience leveraging APIs, especially in designing sophisticated prompts and understanding linguistic principles for AI applications
Proven track record of architecting and delivering complex technical solutions for Fortune 500 enterprises in a fast-paced, high-growth B2B SaaS environment
Exceptional communication and executive presence, capable of simplifying complex AI concepts for diverse audiences, from technical teams to C-suite leadership
A true builder's mindset with a passion for emerging technologies, always eager to experiment, learn, and iterate in the rapidly evolving world of generative AI
A relentless drive to connect with customers and internal teams, challenge the status quo with innovative solutions, and own the successful outcomes for our most strategic accounts
Benefits & Perks (US Full-time Employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (12 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for wellbeing and learning & development
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don’t make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
Compensation Range: $130,200 - $183,000
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The Role As a customer AI architect at WRITER, you will be at the forefront of expanding human capacity through superintelligence. This is a deeply influential role where you’ll partner directly with enterprise customers to uncover their business challenges and architect AI-powered solutions using our platform and enterprise-grade LLMs. You will transform complex needs into tangible, high-impact applications, creating champions and driving tangible business results. Your builder's mindset and passion for bringing cutting-edge AI to real users will shape the future of work for some of the world’s largest companies. This is a critical role that directly impacts customer success and product evolution. You’ll contribute to WRITER’s mission, working with a dynamic team to push the boundaries of what’s possible with generative AI.
This is a hybrid role based out of our San Francisco or New York City hubs, or remote within the US. You’ll initially report to our VP of technical delivery.
What You’ll Do
Partner deeply with enterprise customers to identify strategic AI use cases, validate technical feasibility, and own the end-to-end implementation of tailored solutions
Architect and deliver custom applications, templates, and integrations leveraging WRITER's platform, APIs, and Knowledge Graph capabilities to solve complex business challenges
Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape
Collaborate with internal Product and Engineering teams, providing crucial customer feedback that influences our product roadmap and drives continuous innovation
Drive down customer time-to-value by developing scalable processes, robust documentation, and efficient workflows for technical integrations
Champion the successful adoption and expansion of WRITER's AI solutions within customer accounts, ensuring maximum impact and return on investment
What You Need
Over 5 years of hands-on experience in technical SaaS roles, with at least 3 years in solutions architecture, technical consulting, or technical account management
Deep technical fluency in Python and extensive experience leveraging APIs, especially in designing sophisticated prompts and understanding linguistic principles for AI applications
Proven track record of architecting and delivering complex technical solutions for Fortune 500 enterprises in a fast-paced, high-growth B2B SaaS environment
Exceptional communication and executive presence, capable of simplifying complex AI concepts for diverse audiences, from technical teams to C-suite leadership
A true builder's mindset with a passion for emerging technologies, always eager to experiment, learn, and iterate in the rapidly evolving world of generative AI
A relentless drive to connect with customers and internal teams, challenge the status quo with innovative solutions, and own the successful outcomes for our most strategic accounts
Benefits & Perks (US Full-time Employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (12 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for wellbeing and learning & development
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don’t make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
Compensation Range: $130,200 - $183,000
#J-18808-Ljbffr