Overview
Position: Customer Service Representative Date: Jan 21, 2026 Brand: Walman Location: Duluth, GA 30097 Requisition: 915357 Store #: WM0063 Contacts Customer Service DULGA Position Type: Full-Time
Responsibilities
Deliver high-quality, multi-channel support and problem resolution to customers using Walman X-Cel Specialty Contacts.
Handle customer inquiries, process orders, and initiate escalation for unresolved issues.
Engage in 50-100 customer interactions daily (e.g., price quotes, order processing, adjustments, cancellations, shipping instructions).
Provide excellent written and verbal communication to ensure positive customer experiences and drive revenue growth.
Resolve customer issues using department tools, expertise, and sound judgment to enhance satisfaction and retention.
Answer inbound calls, address customer concerns, enter orders, process redos, respond to technical questions, and conduct outbound calls as necessary.
Serve as a positive role model, driving continuous improvement and supporting company objectives.
Ensure productivity and quality standards are met to exceed customer expectations.
Use courteous, professional language and work effectively within a team environment.
Troubleshoot complex customer issues, manage late job lists, and coordinate with internal teams to expedite solutions.
Investigate and resolve shipping and delivery concerns, acting as a liaison between the lab and inter-company laboratories.
Qualifications
High school diploma or equivalent (preferred).
Previous customer service experience or relevant training.
Strong communication skills, including writing and understanding short correspondence.
Professional and courteous demeanor in customer interactions.
Basic math proficiency and ability to multitask effectively.
Strong judgment and decision-making skills.
Basic proficiency in Microsoft Office (Word, Excel, Outlook).
Keyboarding skills, including 10-key and typing speed of 35-40 WPM.
ABO certification preferred.
Preferred Qualifications
2-4 years of customer service experience.
Experience in a telephonic or direct customer contact role.
Previous Luxottica Retail store/field experience.
Benefits and Other Information This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. You may be offered a competitive bonus and/or commission plan, complementing a total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
Locations Nearest Major Market: Alpharetta Nearest Secondary Market: Atlanta
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Position: Customer Service Representative Date: Jan 21, 2026 Brand: Walman Location: Duluth, GA 30097 Requisition: 915357 Store #: WM0063 Contacts Customer Service DULGA Position Type: Full-Time
Responsibilities
Deliver high-quality, multi-channel support and problem resolution to customers using Walman X-Cel Specialty Contacts.
Handle customer inquiries, process orders, and initiate escalation for unresolved issues.
Engage in 50-100 customer interactions daily (e.g., price quotes, order processing, adjustments, cancellations, shipping instructions).
Provide excellent written and verbal communication to ensure positive customer experiences and drive revenue growth.
Resolve customer issues using department tools, expertise, and sound judgment to enhance satisfaction and retention.
Answer inbound calls, address customer concerns, enter orders, process redos, respond to technical questions, and conduct outbound calls as necessary.
Serve as a positive role model, driving continuous improvement and supporting company objectives.
Ensure productivity and quality standards are met to exceed customer expectations.
Use courteous, professional language and work effectively within a team environment.
Troubleshoot complex customer issues, manage late job lists, and coordinate with internal teams to expedite solutions.
Investigate and resolve shipping and delivery concerns, acting as a liaison between the lab and inter-company laboratories.
Qualifications
High school diploma or equivalent (preferred).
Previous customer service experience or relevant training.
Strong communication skills, including writing and understanding short correspondence.
Professional and courteous demeanor in customer interactions.
Basic math proficiency and ability to multitask effectively.
Strong judgment and decision-making skills.
Basic proficiency in Microsoft Office (Word, Excel, Outlook).
Keyboarding skills, including 10-key and typing speed of 35-40 WPM.
ABO certification preferred.
Preferred Qualifications
2-4 years of customer service experience.
Experience in a telephonic or direct customer contact role.
Previous Luxottica Retail store/field experience.
Benefits and Other Information This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. You may be offered a competitive bonus and/or commission plan, complementing a total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
Locations Nearest Major Market: Alpharetta Nearest Secondary Market: Atlanta
#J-18808-Ljbffr