Overview
Join Houston Retina Associates. We’re a leading ophthalmology practice focused on preserving and restoring vision, specializing in retinal conditions such as macular degeneration, diabetic retinopathy, and retinal detachment. We combine cutting-edge technology with compassionate, personalized treatment in a collaborative, innovative, and growth‑oriented environment. With multiple locations across the greater Houston area, we serve the community and aim to make a meaningful impact every day. Houston Retina Associates is affiliated with EyeSouth Partners' premier network of medical and surgical specialty eye care services. If you’re passionate about excellence in patient care, consider joining our team. Responsibilities
Answer incoming calls from patients and address inquiries, concerns, and requests in a courteous and empathetic manner. Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties. Verify patient information and obtain necessary medical information to support comprehensive medical advisory. Update electronic health records (EHR) accurately and efficiently. Provide accurate information about healthcare services, procedures, and insurance coverage to patients. Assist with triaging and scheduling requirements by understanding various diagnoses. Handle patient complaints and issues professionally, aiming to resolve them to the patient’s satisfaction. Collaborate with referring doctor offices and internal departments to ensure seamless patient care coordination. Maintain cohesive physician schedules for affiliated practices and locations. Document call interactions and relevant patient information accurately in the call center software system. Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations. Participate in ongoing training to stay updated on medical procedures, policies, and call center software. Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores. Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude. Process and transfer calls accurately and efficiently using a multi-line phone system. Qualifications
High school diploma or equivalent; associate’s degree or certification in healthcare administration is a plus. Previous experience in a call center, customer service, or healthcare setting is advantageous. Previous ophthalmology experience is a plus. Strong communication skills, both verbal and written, with the ability to explain complex medical information clearly. Empathy, compassion, and a customer-focused mindset when dealing with patients. Familiarity with medical terminology, healthcare procedures, and insurance concepts. Proficiency in using call center software, databases, and electronic health records (EHR) systems. Excellent multitasking skills and the ability to work under pressure. Strong problem-solving abilities and professionalism in stressful situations. Understanding of HIPAA regulations and patient confidentiality. Positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment. Benefits
Medical Dental Vision 401k with Match HSA/FSA Telemedicine Generous PTO package Additional Benefits
Employee Discounts and Perks Employee Assistance Program Group Life/AD&D Short Term Disability Insurance Long Term Disability Insurance EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Join Houston Retina Associates. We’re a leading ophthalmology practice focused on preserving and restoring vision, specializing in retinal conditions such as macular degeneration, diabetic retinopathy, and retinal detachment. We combine cutting-edge technology with compassionate, personalized treatment in a collaborative, innovative, and growth‑oriented environment. With multiple locations across the greater Houston area, we serve the community and aim to make a meaningful impact every day. Houston Retina Associates is affiliated with EyeSouth Partners' premier network of medical and surgical specialty eye care services. If you’re passionate about excellence in patient care, consider joining our team. Responsibilities
Answer incoming calls from patients and address inquiries, concerns, and requests in a courteous and empathetic manner. Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties. Verify patient information and obtain necessary medical information to support comprehensive medical advisory. Update electronic health records (EHR) accurately and efficiently. Provide accurate information about healthcare services, procedures, and insurance coverage to patients. Assist with triaging and scheduling requirements by understanding various diagnoses. Handle patient complaints and issues professionally, aiming to resolve them to the patient’s satisfaction. Collaborate with referring doctor offices and internal departments to ensure seamless patient care coordination. Maintain cohesive physician schedules for affiliated practices and locations. Document call interactions and relevant patient information accurately in the call center software system. Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations. Participate in ongoing training to stay updated on medical procedures, policies, and call center software. Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores. Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude. Process and transfer calls accurately and efficiently using a multi-line phone system. Qualifications
High school diploma or equivalent; associate’s degree or certification in healthcare administration is a plus. Previous experience in a call center, customer service, or healthcare setting is advantageous. Previous ophthalmology experience is a plus. Strong communication skills, both verbal and written, with the ability to explain complex medical information clearly. Empathy, compassion, and a customer-focused mindset when dealing with patients. Familiarity with medical terminology, healthcare procedures, and insurance concepts. Proficiency in using call center software, databases, and electronic health records (EHR) systems. Excellent multitasking skills and the ability to work under pressure. Strong problem-solving abilities and professionalism in stressful situations. Understanding of HIPAA regulations and patient confidentiality. Positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment. Benefits
Medical Dental Vision 401k with Match HSA/FSA Telemedicine Generous PTO package Additional Benefits
Employee Discounts and Perks Employee Assistance Program Group Life/AD&D Short Term Disability Insurance Long Term Disability Insurance EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr