Lulu and Georgia is seeking a sales-driven Showroom Manager to launch and lead our first physical showroom in West Hollywood. This role owns showroom performance end-to‑end — from opening the space and building the team to driving revenue, client engagement, and operational excellence. As the senior on‑site leader, the Showroom Manager is fully accountable for in‑store sales results, team performance, and the conversion of showroom engagement into measurable revenue, including post‑visit and online purchases. This is a hands‑on, highly accountable leadership role requiring strong commercial instincts, disciplined follow‑up, and comfort operating against clear goals and KPIs. This role will play a key part in shaping Lulu and Georgia’s long‑term physical retail strategy and is ideal for a commercially minded retail leader who thrives in a high‑touch environment and values structure, ownership, and execution. The Showroom Manager will report to the VP of Sales and work onsite at the West Hollywood, CA showroom location.
Responsibilities: Showroom Opening & Launch
Lead the successful opening of the West Hollywood showroom, partnering cross-functionally to prepare the space, systems, and team for launch
Hire, onboard, and train the showroom team; establish SOPs and daily operating standards
Serve as the on-site owner during the opening phase, resolving issues in real time and ensuring readiness for soft and grand openings
Sales Leadership & Performance
Own showroom revenue targets and performance across daily, weekly, and monthly horizons
Lead and develop a high-performing sales team with clear expectations around conversion, follow‑up, and pipeline ownership
Drive in-store conversion and post‑visit sales through consistent clienteling and proactive outreach
Ensure accurate capture of customer data to support omnichannel attribution and forecasting
Partner with Sales Operations on reporting, pipeline visibility, and performance insights
Client Experience & Clienteling
Deliver a premium, white-glove experience for retail customers, designers, and hospitality clients
Ensure personalized design guidance, product education, and ordering support throughout the customer journey
Own post‑visit follow‑up, including quotes, samples, and relationship-building that drives long‑term value
Act as the escalation point for VIP and complex client situations
Team Leadership & Development
Recruit, coach, and performance-manage showroom associates against clear sales KPIs
Build staffing schedules aligned with traffic and business needs
Foster a culture of accountability, collaboration, and sales excellence aligned with Lulu and Georgia’s brand values
Operations, CRM & Reporting
Ensure consistent and accurate use of HubSpot and POS systems across all showroom activity
Oversee daily showroom operations, visual standards, merchandising execution, and inventory accuracy
Manage showroom operating expenses and staffing budgets responsibly
Partner cross‑functionally to refine processes, reporting, and scalable showroom practices
Events, Community & Insights
Support in‑store events, trade programming, and brand activations in partnership with Marketing and PR
>Build relationships with local designers and industry partners Serve as the voice of the customer by sharing insights on buying behavior, objections, and trends to inform broader retail strategy
Requirements:
5–7+ years of retail management experience, ideally within luxury home, furniture, or design‑driven brands
Experience opening or scaling a new retail location strongly preferred
Proven track record of achieving sales targets in a high‑touch environment
Strong people leadership experience with clear performance accountability
Excellent communication skills, executive presence, and customer‑first mindset
Operationally strong, detail‑oriented, and comfortable in fast‑paced, evolving environments
Experience with POS and CRM systems; HubSpot experience preferred
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Responsibilities: Showroom Opening & Launch
Lead the successful opening of the West Hollywood showroom, partnering cross-functionally to prepare the space, systems, and team for launch
Hire, onboard, and train the showroom team; establish SOPs and daily operating standards
Serve as the on-site owner during the opening phase, resolving issues in real time and ensuring readiness for soft and grand openings
Sales Leadership & Performance
Own showroom revenue targets and performance across daily, weekly, and monthly horizons
Lead and develop a high-performing sales team with clear expectations around conversion, follow‑up, and pipeline ownership
Drive in-store conversion and post‑visit sales through consistent clienteling and proactive outreach
Ensure accurate capture of customer data to support omnichannel attribution and forecasting
Partner with Sales Operations on reporting, pipeline visibility, and performance insights
Client Experience & Clienteling
Deliver a premium, white-glove experience for retail customers, designers, and hospitality clients
Ensure personalized design guidance, product education, and ordering support throughout the customer journey
Own post‑visit follow‑up, including quotes, samples, and relationship-building that drives long‑term value
Act as the escalation point for VIP and complex client situations
Team Leadership & Development
Recruit, coach, and performance-manage showroom associates against clear sales KPIs
Build staffing schedules aligned with traffic and business needs
Foster a culture of accountability, collaboration, and sales excellence aligned with Lulu and Georgia’s brand values
Operations, CRM & Reporting
Ensure consistent and accurate use of HubSpot and POS systems across all showroom activity
Oversee daily showroom operations, visual standards, merchandising execution, and inventory accuracy
Manage showroom operating expenses and staffing budgets responsibly
Partner cross‑functionally to refine processes, reporting, and scalable showroom practices
Events, Community & Insights
Support in‑store events, trade programming, and brand activations in partnership with Marketing and PR
>Build relationships with local designers and industry partners Serve as the voice of the customer by sharing insights on buying behavior, objections, and trends to inform broader retail strategy
Requirements:
5–7+ years of retail management experience, ideally within luxury home, furniture, or design‑driven brands
Experience opening or scaling a new retail location strongly preferred
Proven track record of achieving sales targets in a high‑touch environment
Strong people leadership experience with clear performance accountability
Excellent communication skills, executive presence, and customer‑first mindset
Operationally strong, detail‑oriented, and comfortable in fast‑paced, evolving environments
Experience with POS and CRM systems; HubSpot experience preferred
#J-18808-Ljbffr