David's Bridal
Overview
At David’s Bridal, we empower our customers and our employees to stay true to their dreams. Join a company that dominates its category and takes pride in outstanding customer service in retail.
Part Time Benefits Include:
Rewarding Environment and Competitive Pay
Team Bonus
Dayforce Wallet – Get Paid Early!
Generous Team Member Discount After First Pay Period
Vision Care
Supplemental Insurances - Critical Illness, Hospital Indemnity and Accidental Injury
401K Program
Discounts for Identity Theft Protection
Discounts for Home and Auto Insurance
Discounts for Mobile
Legal Benefits (MetLife Hyatt Legal Plans)
Pet Insurance
Love wins when love is for Everyone!
Responsibilities
Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They exemplify friendly, knowledgeable, and technical expertise and provide superior customer service. They are members of the store team and demonstrate the values of the David’s Bridal brand.
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person; communicate clearly and concisely, adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow to deliver a five-star customer experience.
Maintain service levels by being prepared, welcoming, meeting needs and being there for all customers; complete operational checklist tasks and meet customers’ emotional and practical needs.
Provide an exceptional service experience to multiple customers at one time and contribute to the store’s Five-Star Customer Service achievement.
Proactively address customer concerns with confidence; know when to escalate and partner with leadership.
Explain how alterations can improve the dress for the event in partnership with Alterations; promote all alteration services and personalization options.
Assist stylists in closing sales by consulting with customers regarding gown fit and customization.
Maintain store standards to support a flawless shopping experience and comply with Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Maintain quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery.
Respond promptly to customer questions with product and service information.
Build long-term relationships with customers to meet and exceed satisfaction and loyalty.
Maintain inventory management by processing special orders, pick-ups and ensuring first quality standards for all merchandise.
Ensure alteration pricing is at company standards.
Manage all alterations, fittings, sewing, steaming, pressing and spot cleaning of garments to company standards.
Resolve customer service issues swiftly and in accordance with company guidelines.
Support all cash wrap behaviors and process transactions accurately to make every customer feel celebrated.
Maintain the alterations room so it remains clean and well-organized.
Performs duties and tasks as assigned by store management.
Physical Demands
Stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; bend, twist, and move around the store.
Manual dexterity for POS terminals, counting money, steaming garments, operating computers and phones, sewing and fittings as required.
Lift up to 10 pounds. Visual requirements include close and distance vision and ability to read digital devices for extended periods.
Education & Credentials
High school diploma or equivalent
1-2 years prior retail experience in apparel or specialty store
Prior sewing experience required, preferably in bridal or special occasion production
Prior experience with computerized POS systems is a plus
Qualifications Notices Now that we’ve popped the question, please say “I do”.
Benefits
Part Time Benefits Include:
Dayforce Wallet – Get Paid Early!
Vision Care
Supplemental Insurances
401K Program
Discounts for Identity Theft Protection
Equal Opportunity Our mission at David’s Bridal is to embrace Diversity, Equity, and Inclusion. We celebrate all forms of diversity and strive for a workforce representative of our customers. We encourage applications from all qualified candidates. David’s Bridal is committed to reasonable accommodation in the application process. Contact Human Resources at humanresources@dbi.com or 610.943.5048 for accommodation needs.
Disclaimer: The preceding job description highlights the general nature and level of work performed. It is not a comprehensive description of all duties, responsibilities and qualifications. Actual duties may vary.
The starting rate of pay varies based on position offered, location, training, experience, and internal equity. Base pay range of $15-19.75/hr is stated for the state this role is posted in and may not apply to other locations. Compensation decisions are based on details and circumstances of each position and candidate.
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Part Time Benefits Include:
Rewarding Environment and Competitive Pay
Team Bonus
Dayforce Wallet – Get Paid Early!
Generous Team Member Discount After First Pay Period
Vision Care
Supplemental Insurances - Critical Illness, Hospital Indemnity and Accidental Injury
401K Program
Discounts for Identity Theft Protection
Discounts for Home and Auto Insurance
Discounts for Mobile
Legal Benefits (MetLife Hyatt Legal Plans)
Pet Insurance
Love wins when love is for Everyone!
Responsibilities
Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They exemplify friendly, knowledgeable, and technical expertise and provide superior customer service. They are members of the store team and demonstrate the values of the David’s Bridal brand.
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person; communicate clearly and concisely, adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow to deliver a five-star customer experience.
Maintain service levels by being prepared, welcoming, meeting needs and being there for all customers; complete operational checklist tasks and meet customers’ emotional and practical needs.
Provide an exceptional service experience to multiple customers at one time and contribute to the store’s Five-Star Customer Service achievement.
Proactively address customer concerns with confidence; know when to escalate and partner with leadership.
Explain how alterations can improve the dress for the event in partnership with Alterations; promote all alteration services and personalization options.
Assist stylists in closing sales by consulting with customers regarding gown fit and customization.
Maintain store standards to support a flawless shopping experience and comply with Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Maintain quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery.
Respond promptly to customer questions with product and service information.
Build long-term relationships with customers to meet and exceed satisfaction and loyalty.
Maintain inventory management by processing special orders, pick-ups and ensuring first quality standards for all merchandise.
Ensure alteration pricing is at company standards.
Manage all alterations, fittings, sewing, steaming, pressing and spot cleaning of garments to company standards.
Resolve customer service issues swiftly and in accordance with company guidelines.
Support all cash wrap behaviors and process transactions accurately to make every customer feel celebrated.
Maintain the alterations room so it remains clean and well-organized.
Performs duties and tasks as assigned by store management.
Physical Demands
Stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; bend, twist, and move around the store.
Manual dexterity for POS terminals, counting money, steaming garments, operating computers and phones, sewing and fittings as required.
Lift up to 10 pounds. Visual requirements include close and distance vision and ability to read digital devices for extended periods.
Education & Credentials
High school diploma or equivalent
1-2 years prior retail experience in apparel or specialty store
Prior sewing experience required, preferably in bridal or special occasion production
Prior experience with computerized POS systems is a plus
Qualifications Notices Now that we’ve popped the question, please say “I do”.
Benefits
Part Time Benefits Include:
Dayforce Wallet – Get Paid Early!
Vision Care
Supplemental Insurances
401K Program
Discounts for Identity Theft Protection
Equal Opportunity Our mission at David’s Bridal is to embrace Diversity, Equity, and Inclusion. We celebrate all forms of diversity and strive for a workforce representative of our customers. We encourage applications from all qualified candidates. David’s Bridal is committed to reasonable accommodation in the application process. Contact Human Resources at humanresources@dbi.com or 610.943.5048 for accommodation needs.
Disclaimer: The preceding job description highlights the general nature and level of work performed. It is not a comprehensive description of all duties, responsibilities and qualifications. Actual duties may vary.
The starting rate of pay varies based on position offered, location, training, experience, and internal equity. Base pay range of $15-19.75/hr is stated for the state this role is posted in and may not apply to other locations. Compensation decisions are based on details and circumstances of each position and candidate.
#J-18808-Ljbffr