Customer Service Representative
Amy's Angels Cleaning Inc.™, Atlanta, Georgia, United States, 30383
Job Summary
We are seeking a
Customer Service Representative
to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. Spanish proficiency is required due to frequent communication with Spanish-speaking clients.
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
Bilingual English & Spanish required
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
About the Company At
Amy's Angels Cleaning, Inc. , we believe our team is our greatest asset. We strive to create a supportive, inclusive, and growth-oriented environment where your efforts are valued and your career can thrive.
Why Join Us
Team Culture:
You’ll join a friendly, motivated, and collaborative team that truly supports one another.
Growth Opportunities:
We promote from within and provide ongoing training to help you advance your skills.
Purpose-Driven Work:
You’ll be helping real people every day and making a direct impact on their experience with our company.
Work-Life Balance:
Flexible scheduling and understanding management who value your time and well-being.
Join us and be part of a company that values integrity, teamwork, and customer care at every level.
#J-18808-Ljbffr
We are seeking a
Customer Service Representative
to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. Spanish proficiency is required due to frequent communication with Spanish-speaking clients.
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
Bilingual English & Spanish required
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
About the Company At
Amy's Angels Cleaning, Inc. , we believe our team is our greatest asset. We strive to create a supportive, inclusive, and growth-oriented environment where your efforts are valued and your career can thrive.
Why Join Us
Team Culture:
You’ll join a friendly, motivated, and collaborative team that truly supports one another.
Growth Opportunities:
We promote from within and provide ongoing training to help you advance your skills.
Purpose-Driven Work:
You’ll be helping real people every day and making a direct impact on their experience with our company.
Work-Life Balance:
Flexible scheduling and understanding management who value your time and well-being.
Join us and be part of a company that values integrity, teamwork, and customer care at every level.
#J-18808-Ljbffr