INLIVIAN
Overview
Title: Property Manager
Reports To: District Manager
Department/Division: Blue Horizon
FLSA Status: Exempt
Position Summary Responsible for overall management, maintenance, operations, admissions, and profitability of one or more multifamily communities. The incumbent will provide regular reports on fiscal and occupancy status, monitor budgets, prepare reports of activities and fiscal status, and monitor operating practices and procedures. The incumbent is responsible for attracting, guiding, developing, and mentoring high-performing teams while promoting and acting in accordance with the Charlotte Housing Authority’s ("CHA" or "Agency") policies and procedures, ensuring a culture of workplace excellence for all team members. This position supervises Assistant Property Managers along with property administrative and maintenance staff. The incumbent is accountable for consistent adherence to Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets. The incumbent understands the Property Management industry, competition, and market and applies this knowledge to improve results at an assigned property. The duties listed below illustrate the various types of work that may be performed.
Responsibilities
Recruits, develops, and manages a successful team and leads team members in achievement of relevant goals. Consistently uses successful techniques and company directives to screen, hire, orient and train new personnel and creates a workplace environment that supports the Agency’s commitment to being a great place to work and encourages individual and team accountability.
Plans weekly/daily office staff schedules and assignments and coordinates maintenance schedule and assignments with Maintenance Lead.
Strategically plans and meets individual and community performance goals consistent with market conditions. Achieves market results that exceed submarket occupancy and rent growth performance by utilizing marketing strategies to secure prospective residents and ensuring the property is rented to full capacity.
Assists in achieving maximum rent receivable collections for all properties by monitoring tenant account receivables, filing court orders, and attending court as needed. Participates in the Agency’s fraud prevention program by employing rent review, income verification, counseling, and, when necessary, prosecution.
Ensures property staff provides exceptional customer service at every contact, addresses resident concerns promptly, and maintains a professional image at all times.
Ensures distribution of all Agency or community-issued notices (e.g., bad weather, emergency, etc.).
Leads the team in effective outreach marketing; monitors social media and online marketing to increase potential applicants.
Oversees staff in following a safety-first principle and ensures unsafe conditions are corrected timely; ensures community compliance with safety, industry, and regulatory requirements; implements community policies.
Ensures required safety measures are in place at assigned property and acts as a liaison to the police department when required. Attends meetings with Charlotte-Mecklenburg Police Department and other stakeholders as necessary.
Effectively leverages resources to achieve desired results. Prepares and implements procedures and systems within Agency guidelines to ensure orderly, efficient workflows.
Builds working relationships with staff and supports professional development by providing timely coaching and feedback. Ensures staff efficiency through ongoing training, instruction, counseling, and leadership.
Administers action plans consistently and in a timely manner when performance problems arise, communicating with the District Manager, Senior Vice President of Portfolio Management, and Human Resources, and terminates staff when necessary.
Oversees new development or rehabilitation of a community (e.g., market surveys/strategies, input to development/construction teams, walkthroughs, punch-out, etc.).
Works with Planning and Development to ensure modernization/construction aligns with residents’ and staff’s best interests and leads to successful operation.
Manages commercial tenancies on properties and coordinates maintenance, modernization and other services with tenants per lease terms.
Serves as weekend/holiday on-call staff to coordinate responses to emergencies and maintenance needs as necessary.
Initiates and approves purchasing requisitions and oversees all administrative and maintenance purchasing within site budgets. May procure office and administrative supplies per the Agency’s policy.
Manages LIHTC certification and ensures ongoing compliance with Tax Credit, RAD, and investor requirements for continued occupancy.
Ensures compliance with RAD, LIHTC, and private investor guidelines as well as applicable federal, state, and local regulations and Agency standards. Coordinates reporting to multiple stakeholders.
Reviews and stays current on rules and regulations concerning Agency housing programs and related laws. Attends professional meetings to remain informed on trends in Property Management and collaborates with other Agencies as needed.
Develops management and maintenance systems and procedures for effective operation of sites. Trains staff and monitors KPIs for reporting to management.
Responds to inquiries about policies and practices related to applications and re-examinations in a courteous and professional manner.
Interviews applicants, explains program requirements, assists with forms, and identifies required documents.
Reviews applications for completeness, logs, and inputs data into computer systems; handles income verifications and background checks; determines eligibility and ranks applications accordingly.
Prepares and coordinates paperwork for renting or vacating housing units; ensures proper recordkeeping and timely lease documentation in software systems.
Notifies applicants of eligibility determinations in writing per HUD and Agency policy.
Identifies resident needs and directs appropriate housing program referrals; provides orientation to new residents at move-in and explains lease provisions, policies, and community amenities.
Ensures annual/biennial recertifications and interim adjustments are completed and data updated; manages move-in/move-out procedures and service requests.
Performs inspections (move-in/move-out, safety, and UPCS/REAC) and coordinates adjustments and paperwork accordingly. Conducts weekly walk-throughs of buildings and grounds, issues citations when necessary, and oversees timely repairs.
Handles complaints and legal matters within area of expertise and resolves resident conflicts when possible.
Monitors lease violations and delinquent rent, issues notices, initiates evictions when warranted, and maintains records of related activity.
Prepares monthly/quarterly/annual reports addressing occupancy, delinquency, and other metrics; contributes to financial reporting, budgets, and variances.
Aim to achieve maximum occupancy and minimize turnover, promotes resident retention through programs and communications, and maintains accurate property records.
Performs monthly reporting on grounds/building inspections, ARS data, vacancies, and other required reports.
Generates comprehensive financial reports and operates assets in the owners’ best interests in line with Agency policies.
Prepares annual budgets, income projections, and strategic plans; explains variances and ensures rent adjustments are billed timely.
Coordinates resident communications regarding new rules and policies; periodically meets with residents to discuss changes and directions.
Counsels residents for policy compliance and refers residents to social services when needed; collaborates with other Agency departments to deliver services.
Ensures service requests are recorded and communicated to maintenance; manages work orders and maintenance contracts and tracks charges to tenants as appropriate.
Attends Agency meetings to share information and support process improvements; aims to maintain optimum lease-up rates.
Performs other duties as assigned.
Education and Experience High school diploma or equivalent required. Bachelor’s degree in Business, Public Administration, or Social Sciences from an accredited college or university preferred. A minimum of two (2) years on-site property management experience required. Three (3) years of supervisory experience in a customer service-related business with appropriate certification(s) will be considered. Recognized designation in Property Management preferred. An equivalent combination of education and experience may be considered. Must obtain tax credit certification within one year of hire.
Certifications The following certifications must be obtained within twelve (12) months of employment or as authorized by the Executive Vice President of Real Estate Management:
- Accredited Residential Manager
- Enterprise Income Verification System (EIV)
- Fair Housing
- HCV Rent Calculation
- If applicable, Certified Credit Compliance Professional (NCP, C3P, or equivalent)
- CPM Designation strongly preferred
Knowledge and Skills
Thorough knowledge of Agency policy and procedures as they pertain to property management and occupancy
Thorough knowledge of HUD rules and regulations applicable to public housing management
Understanding of business concepts, processes, and strategic thinking
Comprehensive knowledge of multifamily operations including people management, financial reporting, problem-solving, sales, maintenance, and resident relations
Working knowledge of laws and standards for public housing property management, such as Fair Housing Laws, OSHA Standards, and local/state building codes
Basic knowledge of building maintenance, fire prevention, and liability reduction
Working knowledge of Agency computer systems and software
Working knowledge of agencies serving residents and eligibility requirements
Knowledge of math and accounting procedures to summarize rent collections and assist in budgets
Ability to maintain resident files and vacancy records
Ability to procure goods and services per Agency procurement procedures and budget
Ability to read and interpret policies to make sound decisions
Ability to prepare clear, concise reports and recommendations
Ability to operate Agency computer equipment and software
Clear and concise communication skills, both oral and written
Ability to manage multiple priorities and demands
Analytical skills to identify problems and propose solutions
Supervision Controls The Property Manager receives instructions primarily from the District Property Manager. Normally, the employee plans and carries out work with minimal supervision and resolves problems independently. Work is reviewed for accuracy, policy compliance, and objective attainment.
Guidelines Guidelines include established policies and procedures, laws, regulations, handbooks, codes and ordinances. Independent judgment is often required. Unusual situations are discussed with the District Manager as needed.
Complexity The role involves following Agency policies, regulations, and procedures, with decision-making based on circumstances, critical issues, supervisor input, and established procedures. The role may require coordinating and prioritizing tasks and applying judgment to resident or maintenance issues.
Scope and Effect Property Managers are key to the management and operation of affordable public housing. Their work affects residents, coworkers, Agency profitability, community groups, and support agencies. Successful performance enhances the Agency’s image and mission to provide housing that is decent, safe, and sanitary.
Personal Contacts Contacts include residents, staff, and external partners. The purpose is to obtain and provide information, verify data, and document actions. Interactions may involve negotiation or handling challenging situations.
Physical Requirements
Work is principally sedentary but may involve physical exertion during on-site visits and inspections.
Ability to sit or stand for up to eight hours; able to bend, stoop, push, and pull objects as needed.
Dexterity to operate job-related equipment; vision and hearing may need correction.
Ability to work around fumes, odors, and dusts and to handle work-related stress; reasonable accommodations available on request.
Work Environment Work primarily in an office setting with routine outdoor visits to housing developments, sites, dwellings, or facilities. Environment includes typical office risks and occasional outdoor exposure during site visits.
Other Requirements Must possess a valid State of North Carolina or South Carolina driver’s license and participate in ongoing education and confidentiality requirements.
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Position Summary Responsible for overall management, maintenance, operations, admissions, and profitability of one or more multifamily communities. The incumbent will provide regular reports on fiscal and occupancy status, monitor budgets, prepare reports of activities and fiscal status, and monitor operating practices and procedures. The incumbent is responsible for attracting, guiding, developing, and mentoring high-performing teams while promoting and acting in accordance with the Charlotte Housing Authority’s ("CHA" or "Agency") policies and procedures, ensuring a culture of workplace excellence for all team members. This position supervises Assistant Property Managers along with property administrative and maintenance staff. The incumbent is accountable for consistent adherence to Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets. The incumbent understands the Property Management industry, competition, and market and applies this knowledge to improve results at an assigned property. The duties listed below illustrate the various types of work that may be performed.
Responsibilities
Recruits, develops, and manages a successful team and leads team members in achievement of relevant goals. Consistently uses successful techniques and company directives to screen, hire, orient and train new personnel and creates a workplace environment that supports the Agency’s commitment to being a great place to work and encourages individual and team accountability.
Plans weekly/daily office staff schedules and assignments and coordinates maintenance schedule and assignments with Maintenance Lead.
Strategically plans and meets individual and community performance goals consistent with market conditions. Achieves market results that exceed submarket occupancy and rent growth performance by utilizing marketing strategies to secure prospective residents and ensuring the property is rented to full capacity.
Assists in achieving maximum rent receivable collections for all properties by monitoring tenant account receivables, filing court orders, and attending court as needed. Participates in the Agency’s fraud prevention program by employing rent review, income verification, counseling, and, when necessary, prosecution.
Ensures property staff provides exceptional customer service at every contact, addresses resident concerns promptly, and maintains a professional image at all times.
Ensures distribution of all Agency or community-issued notices (e.g., bad weather, emergency, etc.).
Leads the team in effective outreach marketing; monitors social media and online marketing to increase potential applicants.
Oversees staff in following a safety-first principle and ensures unsafe conditions are corrected timely; ensures community compliance with safety, industry, and regulatory requirements; implements community policies.
Ensures required safety measures are in place at assigned property and acts as a liaison to the police department when required. Attends meetings with Charlotte-Mecklenburg Police Department and other stakeholders as necessary.
Effectively leverages resources to achieve desired results. Prepares and implements procedures and systems within Agency guidelines to ensure orderly, efficient workflows.
Builds working relationships with staff and supports professional development by providing timely coaching and feedback. Ensures staff efficiency through ongoing training, instruction, counseling, and leadership.
Administers action plans consistently and in a timely manner when performance problems arise, communicating with the District Manager, Senior Vice President of Portfolio Management, and Human Resources, and terminates staff when necessary.
Oversees new development or rehabilitation of a community (e.g., market surveys/strategies, input to development/construction teams, walkthroughs, punch-out, etc.).
Works with Planning and Development to ensure modernization/construction aligns with residents’ and staff’s best interests and leads to successful operation.
Manages commercial tenancies on properties and coordinates maintenance, modernization and other services with tenants per lease terms.
Serves as weekend/holiday on-call staff to coordinate responses to emergencies and maintenance needs as necessary.
Initiates and approves purchasing requisitions and oversees all administrative and maintenance purchasing within site budgets. May procure office and administrative supplies per the Agency’s policy.
Manages LIHTC certification and ensures ongoing compliance with Tax Credit, RAD, and investor requirements for continued occupancy.
Ensures compliance with RAD, LIHTC, and private investor guidelines as well as applicable federal, state, and local regulations and Agency standards. Coordinates reporting to multiple stakeholders.
Reviews and stays current on rules and regulations concerning Agency housing programs and related laws. Attends professional meetings to remain informed on trends in Property Management and collaborates with other Agencies as needed.
Develops management and maintenance systems and procedures for effective operation of sites. Trains staff and monitors KPIs for reporting to management.
Responds to inquiries about policies and practices related to applications and re-examinations in a courteous and professional manner.
Interviews applicants, explains program requirements, assists with forms, and identifies required documents.
Reviews applications for completeness, logs, and inputs data into computer systems; handles income verifications and background checks; determines eligibility and ranks applications accordingly.
Prepares and coordinates paperwork for renting or vacating housing units; ensures proper recordkeeping and timely lease documentation in software systems.
Notifies applicants of eligibility determinations in writing per HUD and Agency policy.
Identifies resident needs and directs appropriate housing program referrals; provides orientation to new residents at move-in and explains lease provisions, policies, and community amenities.
Ensures annual/biennial recertifications and interim adjustments are completed and data updated; manages move-in/move-out procedures and service requests.
Performs inspections (move-in/move-out, safety, and UPCS/REAC) and coordinates adjustments and paperwork accordingly. Conducts weekly walk-throughs of buildings and grounds, issues citations when necessary, and oversees timely repairs.
Handles complaints and legal matters within area of expertise and resolves resident conflicts when possible.
Monitors lease violations and delinquent rent, issues notices, initiates evictions when warranted, and maintains records of related activity.
Prepares monthly/quarterly/annual reports addressing occupancy, delinquency, and other metrics; contributes to financial reporting, budgets, and variances.
Aim to achieve maximum occupancy and minimize turnover, promotes resident retention through programs and communications, and maintains accurate property records.
Performs monthly reporting on grounds/building inspections, ARS data, vacancies, and other required reports.
Generates comprehensive financial reports and operates assets in the owners’ best interests in line with Agency policies.
Prepares annual budgets, income projections, and strategic plans; explains variances and ensures rent adjustments are billed timely.
Coordinates resident communications regarding new rules and policies; periodically meets with residents to discuss changes and directions.
Counsels residents for policy compliance and refers residents to social services when needed; collaborates with other Agency departments to deliver services.
Ensures service requests are recorded and communicated to maintenance; manages work orders and maintenance contracts and tracks charges to tenants as appropriate.
Attends Agency meetings to share information and support process improvements; aims to maintain optimum lease-up rates.
Performs other duties as assigned.
Education and Experience High school diploma or equivalent required. Bachelor’s degree in Business, Public Administration, or Social Sciences from an accredited college or university preferred. A minimum of two (2) years on-site property management experience required. Three (3) years of supervisory experience in a customer service-related business with appropriate certification(s) will be considered. Recognized designation in Property Management preferred. An equivalent combination of education and experience may be considered. Must obtain tax credit certification within one year of hire.
Certifications The following certifications must be obtained within twelve (12) months of employment or as authorized by the Executive Vice President of Real Estate Management:
- Accredited Residential Manager
- Enterprise Income Verification System (EIV)
- Fair Housing
- HCV Rent Calculation
- If applicable, Certified Credit Compliance Professional (NCP, C3P, or equivalent)
- CPM Designation strongly preferred
Knowledge and Skills
Thorough knowledge of Agency policy and procedures as they pertain to property management and occupancy
Thorough knowledge of HUD rules and regulations applicable to public housing management
Understanding of business concepts, processes, and strategic thinking
Comprehensive knowledge of multifamily operations including people management, financial reporting, problem-solving, sales, maintenance, and resident relations
Working knowledge of laws and standards for public housing property management, such as Fair Housing Laws, OSHA Standards, and local/state building codes
Basic knowledge of building maintenance, fire prevention, and liability reduction
Working knowledge of Agency computer systems and software
Working knowledge of agencies serving residents and eligibility requirements
Knowledge of math and accounting procedures to summarize rent collections and assist in budgets
Ability to maintain resident files and vacancy records
Ability to procure goods and services per Agency procurement procedures and budget
Ability to read and interpret policies to make sound decisions
Ability to prepare clear, concise reports and recommendations
Ability to operate Agency computer equipment and software
Clear and concise communication skills, both oral and written
Ability to manage multiple priorities and demands
Analytical skills to identify problems and propose solutions
Supervision Controls The Property Manager receives instructions primarily from the District Property Manager. Normally, the employee plans and carries out work with minimal supervision and resolves problems independently. Work is reviewed for accuracy, policy compliance, and objective attainment.
Guidelines Guidelines include established policies and procedures, laws, regulations, handbooks, codes and ordinances. Independent judgment is often required. Unusual situations are discussed with the District Manager as needed.
Complexity The role involves following Agency policies, regulations, and procedures, with decision-making based on circumstances, critical issues, supervisor input, and established procedures. The role may require coordinating and prioritizing tasks and applying judgment to resident or maintenance issues.
Scope and Effect Property Managers are key to the management and operation of affordable public housing. Their work affects residents, coworkers, Agency profitability, community groups, and support agencies. Successful performance enhances the Agency’s image and mission to provide housing that is decent, safe, and sanitary.
Personal Contacts Contacts include residents, staff, and external partners. The purpose is to obtain and provide information, verify data, and document actions. Interactions may involve negotiation or handling challenging situations.
Physical Requirements
Work is principally sedentary but may involve physical exertion during on-site visits and inspections.
Ability to sit or stand for up to eight hours; able to bend, stoop, push, and pull objects as needed.
Dexterity to operate job-related equipment; vision and hearing may need correction.
Ability to work around fumes, odors, and dusts and to handle work-related stress; reasonable accommodations available on request.
Work Environment Work primarily in an office setting with routine outdoor visits to housing developments, sites, dwellings, or facilities. Environment includes typical office risks and occasional outdoor exposure during site visits.
Other Requirements Must possess a valid State of North Carolina or South Carolina driver’s license and participate in ongoing education and confidentiality requirements.
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